Wolkendorf Bio Hotel & Spa

One day before the booked arrival date, we were informed by the hotel that our room wasn’t going to be available due to “water damage”. We stayed with local friends for that one night and checked in the following day. During the stay we found that the hotel had been overbooked and that the “water damage “ was a pure excuse. Despite multiple confirmations by the hotel’s management and several reminders, we never received the credit for the first night for the room, although we had paid the amount due for the entire stay in advance. Neither did we get any response from the hotel management when sending reminders! Therefore we warn anyone who’s considering this hotel, in particular, do NOT pay in advance!

Good points: buildings, playground, room, outside facilities, good breakfast Awful points: did not receive the adjacent rooms I was confirmed for, I waited for 5 hours and after talking to the manager several times and being asked for explanations all over again why I need 2 rooms close together, why I cannot take other rooms, why do I sleep like that with my child etc they said that they already checked in everyone else and have no other rooms. I insisted and eventually they found the rooms I was confirmed for. I moved my luggage twice during this time and stayed with my small child outside and with other people. I payed for 2 rooms, received only 1 bottle of complementary wine. My room was full of hairs everywhere on the bed and bathroom, very dirty, I can share pictures. Most of the bicycles outside that the guests can use are broken and cannot be used. If activities are organised by the hotel, you have to ask several times for info, we missed the ice cream, evening food like that Incredibly dangerous situation: at night the power went down several times, you cannot enter the room because it is unlocked with card (electrical). I was locked outside and waited until the power came again to go in. In the morning, I signaled the situation, they said that they have a generator, but it has to be jumpstarted manually, fuel must be added etc, very complicated. If someone is sick in the rooms and the power goes out, the only way to go in is to either break the door or search for a separate physical key at the reception (which they did not know if it was the good one for 1 of my rooms the next morning). I requested the physical keys with me also and had them the rest of my stay.

Water from all tanks/mini-pools at spa was cold, we couldn't get into the water. The fire in the fireplace was not working due to another malfunction. And their hotel policy isn't very guest-friendly....at least breakfast was good, with many traditional dishes.