Cherry Hill, Washington County Yakınlarındaki Oteller

The hotel was in good location, very clean and good amenities. Highly recommended.

Was in town for a meeting and being with Bonvoy thought I would give this location a try since it was close to the office. Nice staff at the front desk but has to be one of the smallest lobby areas and reception desk in the entire chain. The woman working there made the comment that she wished it was bigger for a working area. The rooms are what you expect at a TownePlace and everything was great. What I was suprised by was the so called breakfast. One day it was some rubber fried eggs, a paper bowl of salsa with plastic spoon to service it with, cereal and yogurt. This was better than the second morning when I thought I would go grab a yogurt but they didn't have any. All that was there was a dish full of heated up Jimmy Dean sausage biscuit sandwiches. No fruit, no juice (the machine was broken) and no yogurt. I would still stay here again because the property is great but they need to do something about the breakfast service to be on par with other TownePlace Suites I have stayed in.

We visit Omaha several times yearly and have stayed at multiple properties throughout the metro area. This was our first time staying at this property. Initially, as we pulled into the parking lot we thought we had made a mistake. Several large shipping containers and construction equipment and materials in the parking lot made it difficult to navigate around and find an open spot. Evidently, a major renovation is occurring, which I understand needs to happen. As we walked in there was a very upset guest who, by her own explanation had made a significant reservation error through a third-party booking site. The front desk representative was handling it professionally and with a positive and pleasant attitude. I was quite impressed because I don't think I would have been as patient as she was. When we got to her the front desk representative was wonderful, friendly, and delightful. We were in and out for a good part of the evening as we were running errands and going out to dinner. Every time we encountered her she was cheerful and positive. We finally came in late in the evening and the night staff was equally friendly and engaging. The next morning the front desk clerk greeted us with an exuberant, energetic ”good morning” and a genuine smile. As we ate breakfast (not the best IHG breakfast) I observed how he interacted with all the guests and it was textbook hospitality. I really want to communicate with management and the owner that your staff is all absolutely wonderful. They all seem to be not just professionally polite, but genuinely happy to be on duty at this hotel. Despite the obstacle course of a parking lot and construction equipment lining the entrance, we enjoyed this property more than all of the other stays around the city. We will be back in Omaha again this year and will definitely choose this location for our next stay. Wonderful, wonderful, wonderful. Please convey to this staff that they are the reason for such glowing review!!

If you are taller than 5'5” you will have to duck down to use the shower. The shower head is super low. I was close to hitting my head and I'm 5'4”. However, I liked that they had full bottles with pumps for shampoo and conditioner. They were locked in so No one could mess with what is in them. The pool was small and chilly but nice. The guy at the front desk when we checked in was very nice. We got a room with 2 queens and a pull out sofa. There was no bedding for the sofa bed in the bag. They brought it very fast when I called though. The beds were better than most hotel beds. It was nice to have a choice on pillows. They had soft and firm ones and they were labeled. Sleeping was a challenge though for 2 reasons. First, the heater worked well, but every time it turned on the wands on the curtains would click together the whole time but we didn't want them open. The worst thing was that in the walls there was a really weird noise more often than not. The closest I can describe it is like rain on a tin roof, but in the walls and loud. We were on 2nd floor. The room was spacious and clean. The breakfast was one of the best hotel breakfasts we've had. Oh, they also had a nice outlet in the bathroom that had a built in night light so you didn't have to turn on the huge light if you needed the bathroom at night.

We booked 3 rooms at the friends and family rate, upon check-in their system only showed 2 rooms booked, even though I had my reservation pulled up on my phone clearly showing 3. The woman working the front desk had no idea how to fix it and was apparently the only one working that night. It was new year's eve, however, reading previous reviews it doesn't seem like management ever staffs the hotel properly so I don't think the holiday was a factor. After quite some time of trying to figure it out and me even calling the hotel help line (which was on a 15 minute wait) the front desk employee said she could just book me another room at the discounted rate. She was doing all she could to help but clearly shouldn't have been the only one working that night when she wasn't sure how to fix that sort of problem. Pool and rooms were fine but with only the 1 employee on staff, she was constantly running trying to refill towels in the pool area and the phone at the desk constantly rang with no one behind the desk to answer. We were having drinks in the lobby and watched someone stand at the desk for probably 20 minutes before they were greeted. No fault of the 1 employee working, they were just understaffed! Breakfast the next morning was inedible. Potatoes still cold/frozen in the middle, pancake mix started coming out normal then after a second it was completely watery. Hilton has some work to do on this location.

We had a great stay! Location seemed new and rooms were spacious and clean. The front desk crew worked overtime to help us out throughout our stay and were great to work with. Breakfast was also a great bonus! I would highly recommend this hotel and look forward to when we can come back in the future. I am not sure where some of the previous negative reviews are from. I think this is a great hotel.