The Arctic Playhouse, West Warwick Yakınlarındaki Oteller

The rooms were clean and spacious. No issues with the sheets, towels, or beds. It was a little on the dim side in there. Definitely could use a little more lighting. Staff was friendly and helpful. When we arrived, the local ISP was laying cables in the area and therefore all systems were down. Internet and TV weren't working at all. The staff did their best with the situation and got us checked in as quickly as they could. Still, it would have been nice to have the price adjusted given that certain amenities were unavailable. Not the staff's fault though. The breakfast was OK, but the breakfast area could be organized a bit better. It became crowded very quickly and there was no flow, so everyone just kind of dodged and climbed over each other to get at it. We ended up going out for breakfast. It's located away from main traffic in the area in a side road that's pretty quiet, so that's good. I'd stay here again the next time I visit Providence.

We encountered Gina tonight at The Loft. Her service was amazing!!! I’m so glad that we stopped for a night cap after such a long day of training. She made the exact drink I suggested even better than the original. Thank you Gina for making our night the best! You are one of a kind. The Loft is very lucky to have you as an employee. A very grateful patrons.

My two grandkids, my wife and I stayed at this hotel for two nights. I had two suite upgrade certificates left in my Bonvoy account and decided this would be a great time to use them. The chances of getting upgraded is usually about 50-50. I called the hotel a couple of days ahead of our arrival and explained that a suite would be extremely appreciated with our 9 and 11 year-old grandkids. I asked if I could put in a separate request for a suite based on my Lifetime Titanium status. She said no problem and would attach a note to our reservation. The day before our arrival, I got a notification that we had been upgraded with the certificates to a 720 sq. ft. king suite with an incredible view of the capitol. We arrived early and our suite was still occupied, so William took all our information and said he would notify my when the room was ready. We took the kids to the Museum of Natural History and the Planetarium. Upon exiting the planetarium I saw a notification that our room was ready. We checked in and the room was beyond our expectations! The sixth floor suite had an amazing view of the Capitol. We settled in and my grandson could not get internet access for his Nintendo switch. We went to the front desk and Nicola tried to help but couldn’t get it to work. So she gave us a number for IT support. We walked down to Providence Place and had dinner at the food court. When we returned he called the IT guy and he was connected in less than 5 minutes! Thank you Nicola!! We had access to the Club Lounge and picked up some sodas and waters. The next morning we had breakfast in the Club Lounge. The food included fried eggs, sausage, fruit and pastry items, coffee, and juices. The following morning the choice was scrambled eggs and bacon. Robert, the gentleman in charge kept everything stocked and the room clean. The following day we took the kids to Newport to tour the mansions. We got back around 6pm. The rooms were cleaned and looked pristine. The bathroom was huge. It was handicapped accessible. The shower had plenty of pressure and hot water. The room a/c worked great. We departed after breakfast. Hanna quickly checked us out. The room bill was perfect. The valet guys were great. The kids were already talking about when we could return. We can’t wait to return to this historical (former) Masonic hall.

Stayed here for a night passing through after visiting family up in Maine. We didn't want to drive all the way back to Pittsburgh in one day and just picked this hotel out of convenience. I wish we never had. The hotel looked nice at first but once you get into the hallways and elevator the poor quality of the place starts to show. Trash bags in the halls and scattered everywhere. Sticky, dirty floors in the elevator. The room was okay at a glance but the air conditioner wouldn't turn off and managed to be too cold all night. When I called to ask about getting it looked at I was told they didn't have a maintenance person and offered extra blankets. I asked if they had another room we could move to and was told no because they had nothing else clean. Then in the morning the breakfast was a tragedy. Pale, half-cooked sausages, some really unpleasant scrambled eggs, and a pancake machine that just dripped onto the counter. The orange juice tasted off, they had no milk, and the coffee was just full of so many grounds it was undrinkable. But the absolute cherry on top was being accosted by this unkempt old man who just opened the door to his room to pop out and ask me if I had any adderall. If this is the kind of people that rent here maybe it should be closed down. So glad I will never need to stay here again. If you're thinking about it, JUST KEEP DRIVING.

I only stayed for a single night. I found the room comfortable and quiet. At night, the window shade blocked all the outside light. Although I did not use the kitchen facilities, it looked functional and efficient. The room and the building were very clean and neat. The next time I need a room in this area, I will definitely pick this Extended Stay America.

Low cost performance

HORRIBLE!!! Avoid this hotel at all costs. After a long day of travel with our 9 year old son we arrived at the hotel at around 11:30 pm. Our flight landed just after 11pm. We had a confirmed reservation for one night and were exhausted from a long day of travel and were eager to get a good night rest. When we arrived we noticed someone’s workout clothes on the floor outside the door of the gym in the middle of our path. We circumvented the dirty clothes in the floor and we arrived at the front desk and told the gentleman we had a reservation. He told us that there were no rooms available despite having a reservation. He told me it was my fault for not checking in earlier and that my reserved room had been given to someone else. He went on to tell me I would need to call and request a refund and then blamed me for booking through a third party when in fact I booked with HILTON DIRECTLY. Never in my life have I heard of this and when I proceeded to inquire he then changed his story and said he didn’t have any clean rooms available. I asked if I could speak with a manager who emerged from a back room. He rudely sat at the computer and told me that he in fact had a room after all. After arriving in our room exhausted and exasperated we found a filthy room with a disheveled bed, crumbs on the floor and a smell that was like a stomach churning combination of beef jerky, maple syrup and vomit. My 9 year old son asked if we could sleep in the car instead and my husband and I considered it. I will NEVER stay at another Hilton property. What a nightmare.

The simple breakfast tastes good, the restaurants and supermarkets are close, and the service is warm!

Although hotel is undergoing renovations noise was kept to a minimum. Only one morning did we hear noise. Disappointed that pool undergoing major renovation so it was closed. Room was clean upon arrival. Bed was comfortable. Nice selection of breakfast foods and area kept very clean and fully stocked by the 2 breakfast servers we had met. Front desk staff friendly and helpful. Hotel location ideal to restaurants, shopping and attractions. Safe area. Lots of parking available.