Bonaventure Resort and Spa

Like many have mentioned, this place was probably nice 10 years ago. But it looks like it was abandoned and recently taken back over by someone. I need to bring an insecticide and get rid of all the bugs. They were bugs in our bedroom, both in the bathroom bugs everywhere. I even went to the restaurant and they were bugs on the food. It was mildew and mold all over the buildings, doors did not seal sidewalks are cracked, the place is disgusting. We were in building eight, which was one of the furthest buildings from the restaurant in lobby and pool, and the elevators did not work. And of course we were on the top floor. However, you do walk into the restaurant in the bar area and it’s like a totally different hotel: very nice, very clean and the service was pretty good in there. But anywhere else including the pool, the pool bar, the hotel rooms and the rest of the resort was disgusting. I believe if the health department came they would shut the place down. Everything else around here was $400 to $500 a night so I understand why there are so many people there. With so many people coming into this area from out of town, unless you read these reviews, you have no idea how bad this place is because of the great pictures they list online. And again, if this place were properly maintained this could be a great resort. But everyone else was fooled by the pictures online as well as we were. If you have any other choices stay elsewhere.

The staff are great, the food was good but the resort and rooms and outer buildings are somewhat dated. All this place needs is some Maintenance and updates and it could be a 5 star. Back in the day this was the place to be. Not sure if Covid took a toll or it has run it’s course. There may be some newer rooms, I don’t know but you may ask. There are some nice restaurants near by too.

We stayed here for 5 nights. The 1 bed room was large enough for a family of 4. When we got to the room it looked like it had been unused for maybe a weel or 2 because there was a layer of dust on the counters, side tables etc. We complained about that to the manager and they promised to have it cleaned but nobody came. The kitchenette was fine but there were so supplies! No plates, utensils or any cooking equipment. We complained and asked just for 1 pot to heat up baby's milk but they couldn't make that happen. We had to purchase paper and plastic goods but weren't able to really cook a meal as we had hoped. They said it was because of covid. It was a nice clean facility but we really had to call room service for everything--extra towels, coffee refills (they are single serve not sold at stores), and to take the garbage that filled up each day. Bathroom was spacious and several ppl could use it at once. Balcony was nice but had a lot of palm tree debris on it so we had to call to have that swept up too. Pool was also nice but a bit top cold. They don't have it heated. Main lobby was very pretty as well as the grounds. The dust on counters and no kitchen supplies were surprising but overall the stay was good. On the weekdays we seemed like there was nobody else there and we had the resort to ourselves but then on the weekend it filled up a bit. There was a wedding, a gymnastics competition. The food served at the bar was good and we were able to eat that poolside which was very convenient with 2 little ones. Manager said we could order food and drinks at the poolside tiki hut bar but it was never opened when we were there.

I stayed at the property from March 17th -20th 2022. I must admit, after reading the reviews I was terrified. When I arrived I told the front desk agent that I was terrified after reading the reviews and asked her to please give me a nice room. She did but, when I arrived at the room the key did not open the door. I went back and forth twice with this issue. The second time she gave me a different room. The key worked!! after that incident I did not have any issues with anything. The resort was nice and quiet. I felt safe and did not have to bother the front desk agent any more. Due to covid the housekeeper did not come in the room to change linens or towels unless you call the front desk for them. I was fine with that because I did not want anyone in my room either. However, the Resort can hire someone to clean the leaves from the foyer every week or so. Overall, I enjoyed my stay and would stay at Bonaventure Resort and Spa again. Great location, Friendly front desk agent and friendly bellman.

Stay away!!! Very dirty. Grounds are overgrown. Dangerous walking due to broken tiles everywhere. No mini fridge in room and ice machine in building not working. Housekeeping only comes after the 3rd day

This place is so rundown and dirty it’s sad because it does have so much potential. When we arrived we had 1 wash cloth!! Two of us staying for 5 days and had 1 wash cloth. Our room was never cleaned, although we asked and was told they didn’t do that till day 4 and it still didn’t happen. Floors were stained, bar in shower was coming off, refrigerator needed defrosted, we figured out why after we checked. The seal on the door of the refrigerator needs replaced cause the door isn’t getting a good seal. The tv is a very old big tv that we couldn’t watch cause the lines going through it. The spa was closed, the hot tub was closed, the “heated” pool is not heated. The restaurants are only opened a few days out of the week. Will not be returning. So disappointed in this getaway 😕