The Langley, a Luxury Collection Hotel, Buckinghamshire

My husband and I booked two nights at the Langley to celebrate our wedding anniversary. I informed the hotel prior to check-in that this was special occasion but no acknowledgment was made throughout our stay (despite us having Bonvoy Platinum status). The hotel located in a beautiful countryside and the hard product is fantastic. The outside of the hotel is simply stunning and it is clear, no expense was spared to decorate the rooms. What really lets this hotel down, is the service, from the front desk to the bar and breakfast, all staff look and behave like they would rather be somewhere else. This put us off eating in the hotel and we chose to dine elsewhere. Breakfast is limited; continental or cooked option. A single dish has to be selected, basket of rolls and pastries is brought to the table. It was obvious on the second day (Sunday) that the bread was bought the previous day and simply reheated in the oven before serving. What was advertised as freshly squeezed orange juice, was clearly just a juice from a carton. I do have to complement the concierge, who helped us with our luggage delivered by BA to a wrong location. He organised a trusted driver to bring the luggage and kept us informed throughout. This is much appreciated. Overall, the hotel has a huge potential but let’s itself down but simply not caring about customer experience.

Lovely hotel room decent and well maintained friendly reception staff my only concern would be when sitting in the very very same bar over hearing conversations of unexpected pregnancy, bar staff and regular guests sleeping with each other a hotel of such high standards personal information like this shouldn’t be public knowledge especially when you’re paying £22 for a cocktail you expect high class standards not an live experience of eastenders

I like the hotel. It's very pretty and a nice getaway from London. Great for a stay before flying off from Heathrow too. However, I just had a few gripes. The pool is just too cold and the likewise the changing rooms have no heating so can also be cold. Would be a perfect destination if the pool was 2/3 degrees warmer and was pleasant to swim in.