Premier Inn Manchester Airport Heald Green

We have stayed in several Premier Inns, but this one, of which we had been unaware until we looked for one in the area, fell well below all the other standards. we were quickly put off the place by discovering that there was a long staircase, with no lift available, and I am 80, my wife was 79 on Saturday the reason for the stay, so we found the stairs very taxing to say the least. That was failure number one, quickly followed by failure number two the long walk to our room which seemed about half a mile. On entering the room, looking around we noticed the dirty floor of the bathroom, failure number three, then there was a problem with the heating system as the control on the wall did not seem to work properly and so the room was not as warm as we would have liked, although we managed to put p with it, this was failure number four. We went down for tea/dinner and found the Premier Inn does not have its own catering, so is linked with The Beefeater, and there is a passageway directly through between the two premises. We sat down at a table and was 5 minutes before an attendant came for us to order drinks. A further ten minutes passed before the same attendant came and took our orders for the meals. We then had to endure a further 20 minutes. When we finished our meals I wanted to order a sweet, but this was even more difficult to attract the attention of the same attendant who appeared to have many tables to attend to, eventually she came and took the order for the sweet and to ensure we could leave immediately after I had consumed the sweet I asked for the bill. The sweet and the bill came much quicker than every previous request, so this is registered as the fifth negative. The only plus was that the breakfasts both on Saturday and Sunday mornings were ok, the cereals and drinks are self obtained, and the full English breakfasts were delivered in good time. Additionally, on Sunday morning we went to go through the passageway to The Beefeater, but found the passageway was closed off, so we had to walk all the way around the car park to the main entrance to The Beefeater, so that was the sixth and final negative, and after that as we had been disgusted with the whole experience that certainly was not what we were used to at Premier Inns, we will not be returning to the Premier Inn, Heald Green.

Very convenient, close to airport and late check in available

I’ve stayed here many times when visiting family. After the last time, I said I’d never visit again as it was so bad but I had to return as I couldn’t find any other accommodation. I’m pleased to say, things have significantly improved, money has finally been invested in the hotel. There is now a secure door separating reception and the bedrooms, the bed was comfortable & the bathroom had no issues. I will be returning and I hope things remain the same/continue to see improvements.

Room was ok, it was cold as the heating wasn't working properly but we were given an electric heater which helped..We had a meal at the restaurant and have to say it was delicious.. I like hot food and this was red hot.. perfect and to top it off the hostess Laura was a pleasure.. she went above and beyond and was so friendly..

Terrible experience. 'Good night's sleep guarantee'? What a joke. We were checked into the wrong room apparently and were then knocked up by the reception staff at 2am to attend reception and sort the issue out. Absolutely ridiculous way of handling a problem caused by their staff on check in and no fault of ours. We were completely exhausted the next day. Will never return. Complete incompetence.

Have used this hotel, many times, the night before a flight from Manchester Airport. Great location; friendly staff; good food and clean rooms. Just what you would expect from a Premier Inn. We’re returning in April so, yes, we recommend it.