Lestie Hotel (Xi'an Bell and Drum Tower South Gate Branch)

Reception is very welcoming, served us red dates ginger tea, yummy. They are helpful and explained everything well. Even brought us up to our room with fruits.breakfast was good especially noodles prepared fresh by chef. We stayed for a night and when we checked out the next day, we can store our luggages until the time we depart to airport around 7pm. They offered teatime for us too even after we have checked out. They are indeed generous. The lady who is in charge of tours and transport was helpful with places to go and some issues that we faced. Overall, we felt satisfied and would highly recommend to anyone who wishes to book in Hotel Lestie.

It’s a nice hotel where a lot of street food opposite the road. All are walking distance. Just the lobby a bit of smell. Attractions are walking distance.

The worst hotel we stayed in! There is no heating, they have to wait until the government turns on the central line. Expensive, uncomfortable and unfriendly. The staff have no training nor the temperament to deal with foreign guests. Not friendly nor helpful. There is complimentary tea time and supper meals but no one offers or reminds you about it. The only one to do a fantastic job is housekeeping. She kept the room tidy clean and even wiped down our luggage bags. Avoid the person in charge of China Travel Service, Xiao Yang! She is the only one who will be extremely friendly because she wants to sell her tours. I am not sure if she is part of the hotel or just an agent but it is very misleading. We signed up for a day tour to the Terracotta Warriors (Emperor Qinshihuang's Mausoleum Site Museum) because she said their tour is the best. Big mistake! It is a tour bus of 30+ people with a horrible tour guide 卫波军. He rambled on and on and didn't bother if people could not understand him. We thought it was just us being foreigners that couldn't understand, turns out others from other states also had trouble understanding him. When someone asked him to slow down or repeat, he just ignored. He sold some extra "attraction" for RMB298 saying you can see live warriors. Turns out it was a VR experience and gallery show operated by merchants outside the museum gates. Those who did not sign up for it had to wait almost an hour and a half before they could proceed with the museum tour. Luckily we told him since we could not understand him, we'd go on our own. We only met back with the group for the bus ride back to the hotel. You save time and get much better service and experience using a private guide or just go yourself. I think some if not most of the high reviews for this hotel is fake. The tour lady Xiao Yang actually sent me a message with a pre written review for me to upload which stated how wonderful everything was and how great she is. Awful!