Yichang Airport Taohualing Hotel

The location is very close to the Sanxia Airport, the hotel offered free airport drop off service and it only took about 5 minutes to reach the airport. The front desk was not experienced enough and her service attitude and quality need improvement especially the way how she talks. But the service of the manager 大堂副理小江 was good and even helped to deliver our luggage to the room himself. During winter, heater is essential. Unfortunately, the heating system of entire hotel was not working on that day and a portable heater was given. The power of the portable heater was not enough to warm the entire room and the room was still freezing cold after 2 hours. I feedback to the front desk that it was way too cold for us and requested for a stronger heater or additional heater. However, my request was turned down and the front desk replied that the heating system was not working and there was nothing she could do. I was so angry and told her off that the malfunction of the heating system was hotel's problem and it was not my problem. I further requested that she better figured out how to make the room warm enough unless she wanted to be responsible for us if we fall sick. Finally, 大堂副理小胡and客户副理小江came with free fruits and snacks for apology and offered to change the current heater to a stronger heater for our room and then finally the entire room is warm enough. We had dinner in the hotel restaurant and the food was good but the varieties of breakfast needs improvement.

Very good

房間很乾凈，設施齊備，各種毛巾浴巾都消毒幷包裝起來了，讓人放心。環境很不錯，綠地多，院內有湖，鳥不避人。服務好，特別是小馬，從我們到門口就熱情接待我們，帶着我們去房間，還幫忙提行李，詳細瞭解我們的需要，介紹各項設施，很不錯。

離機場不遠不近，因為我們租了車所以感覺出了機場就到了，但如果是拖着箱子步行的話估計夠遠的。酒店很高檔，一座一座小樓彼此分開，裝修也很漂亮。自助餐廳很好，熱乾麪很地道。

給我爸媽訂的宜昌到重慶的旅行，飛機抵達宜昌機場已經是半夜了，選擇讓他們在機場附近住，不那麼折騰，看了一下這家含接機，有早餐，在機場附近方便些，綜上考慮選擇訂這家。我爸媽的反饋是，酒店安排車從聯繫到接送，經理辦入住到幫拿行李送到客房，並且幫助開空調，全程十分細心熱情，我爸媽很多弄不明白的都幫他們弄好，沒有一點不耐煩，早餐種類十分豐富，客房洗澡水非常好。他們還在第二天吃完早餐的時間，在酒店附近轉轉，周邊環境很好，能看到飛機起飛，各方面優勢明顯。

由於航班延誤，臨時入住機場桃花嶺飯店，太晚了沒有車到酒店，拖着行李箱走路較累，今天遇到客房服務員小尤，她服務態度好，禮貌得體，入住滿意！

房間寬敞，設施齊全，乾淨衞生，服務態度好，服務員小馬熱心熱情，帶看房間，介紹城市，像個導遊。樓外環境也好，花開了，公園一般，散佈一個小時。再來還會住！

1.大廳挺遠的，拖個行李箱走很遠，路上還不平整。 2.從大廳到房間也很遠，不方便； 3.房間挺大，還不錯，可以看到外面湖景，但是床單不乾淨，在房間可以聽到飛機的聲音。 4.預約了早上七點送機，師傅並沒有幫忙拿下行李，沒有一點服務意識。

酒店前台服務熱情周到，提出的問題都能用心解決。酒店雖在機場附近但一點也感覺不到嘈雜。環境整體温馨幽靜，房間衞生整潔。 我們是大年三十臨時決定前往住店，酒店餐廳的餐廳在年三十晚上也為我們結束臨時點單，菜品味道好，分量足。一家老小都吃的很開心，還贈送我們一份宜昌特色水餃🥟，感謝。下次還會選擇。