Verified traveler
20 Aralık 2023
My recent stay at the Estate Yountville was marked by a mix of experiences. As a returning guest, I had certain expectations based on my previous visits. Unfortunately, this time there were some disappointments.
Firstly, I was surprised not to receive the complimentary bottle of wine that was a pleasant part of my stay. This small gesture of hospitality had previously added a special touch to my experience, and its absence was felt. Front desk told my I had another reservation prior to my this reservation. So I won’t be able to get it again.
Additionally, the responsiveness of the housekeeping department was underwhelming. Requests for items often took more than an hour to be fulfilled, causing inconvenience and disruption to my plans.
Despite these issues, the overall environment of the hotel remained welcoming, with friendly staff and clean facilities. Nevertheless, enhancing the efficiency of services and maintaining consistency in guest amenities, especially for those who have stayed before, are crucial steps that the Estate Yountville could take to improve the guest experience.
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