Manzo's Suites

Best hotel experience, beautiful location, great nightlife, the staff are amazing (even gave us a free cocktail) I would totally recommend booking!! this was the best trip we’ve ever taken 😆😆

We stayed in August 2019 I am only now reviewing as hadn’t used trip advisor then and I have to say it was the most romantic beautiful hotel that I have ever stayed at. The room was beautiful and the staff were lovely. The room was a little dark at times but that adds to the vibe! Would 100% stay here again when returning to the area. If you are looking for romance and ambience this is the place to go!!

Booked the hotel specifically for the bath tub which was the best thing about this hotel. It was big, warm and I liked the special effects (lighting and bubbles) I also liked that you got robes. The area itself is also really nice, Zaandam is a nice little village with direct links to central so perfect if you want to stay out of the centre. The hotel itself really let me down, the noise been the biggest issue. I had read this on prior reviews and took some earplugs in case but these did nothing. The hotel is situated above bars/ clubs which are open until 2am and some 5am on the weekend. The music and bass was blasting and we got no sleep at all. On top of this one of the windows would not close properly so the noise was even worse. If you want to sleep and be rested avoid this hotel. We were also disappointed as we couldn’t connect the tv to WiFi and therefore could not stream as directed on the manual. We did call reception to report but no one ever got back to us. There was a few English channels however I would have liked if someone got back to us as they said they would. Whilst the bath tub was nice I would not stay here again due to the level of noise. I feel this should be made known when booking as I’ve had 3 nights of no sleep which has put a downer on my trip.

The property was under reconstruction-which didn’t tell their guest! So every morning was woken up by that horrible noise before 8am! Even asked to stop… they didn’t! Really disappointing and bad experience! Also the manager didn’t come back to me although I was promised at the checkout! Don’t waste your money!

The hotel has a great location with the Zaadam train station, the room is very spacious and comfortable. The customer service is bad, when we arrived at the hotel, it had no customer service staff, it was chaos because of the Amsterdam marathon and we had no information about it. They must improve communication, the internet and customer service. My experience was very bad.

I was very happy with the room and the staff, which were fabulous. Unfortunately, on the 8th, around 10.30 PM, I got locked out when my keycard didn't work on the door. I tried to call the number provided several times, and didn't get through to anyone. I was very upset and started to panic. Luckily I wasn't travelling entirely solo this trip, and was able to stay with a friend in his hotel, which was uncomfortable because I was so upset. It was very stressful that there was no sort of emergency number to call, and I had no way to contact anyone. All my clothes and belongings were in the room too, so I had to sleep in my clothes. The next day, one of the staff replaced my keycard with a working one, and I was able to freshen up. Aside from this the air filter needs to be changed according to the climate control panel, so there was some dust in the air. I've emailed the hotel about the above a week ago, and didn't hear back. Even though when I was checking out, the very kind staff member said they'd send an email. This feedback should be easy to action to avoid similar experiences going forward. I'd suggest checking all filters for the rooms, and setting up an "out of hours" emergency number for when the bar is closed. If it weren't for these issues, my rating would have been a 5 star experience.

-GOOD TO KNOW- Geluidsoverlast op vrijdag en zaterdag. Loft 2 is een luxe kamer aan de kant van zeker twee kroegen/clubs die tot 5 uur (!) ‘s ochtends open zijn en geluid produceren van meer dan 50 decibel, met de ramen dicht. Vanaf 21:00 geen receptie meer aanwezig (of een telefoonnummer)om het te melden én komt het geluid dwars door oordoppen heen. Vriendelijke receptie vroeg zich (de volgende ochtend dat wij dit meldde) af waarom wij onszelf niet goed hadden geïnformeerd over deze kamer, want wij hadden dit kunne weten… Ik vond wat recensies uit 2018 (zie bijgevoegde foto’s), maar geen helaas recente. Bij deze. Wij hebben geen compensatie of überhaupt een excuus gekregen. Het telefoontje wat wij zouden ontvangen, hebben we ook niet mogen ontvangen… helaas. De beschadigingen aan de kamer (zie foto’s) hadden wij door de vingers willen zien, maar niet na zo’n rotnacht, wat een romantisch uitje had moeten zijn.

Had an amazing stay with Manzo’s, they were very hospitable and met our needs with the upmost care. The only issue was the taps, there was a leak in the tap but wasn’t much of an issue. Not a bad distance from Amsterdam city and very close to Zaandam station. Highly recommend staying here

Staff was very friendly and helpful! Would definitely like to stay here again for a future trip!