Hotel Berner

Very welcoming staff, a very comfortable room and excellent food - a wide ranging buffet breakfast and a consistently high-quality six course dinner. The hotel is in a quiet part of the city but close to the lake, mountains, city centre and travel connections. The Zell am See Kaprun Summer Card was included - a real money saver.

I visited Hotel Berner, Zell am See in the week of 3 August. Upon arrival we were given welcome drinks, a wonderful experience and a warm welcome. Our bags arrived in our room and we were given a card to use for all public transport. The room was upgraded to a suite which was absolutely lovely with views of the lake. The staff were the best staff I have ever had the pleasure to experience in all my years of travel. The customer service was first class from the reception to the waiting staff. The food consisted of a huge choice of breakfast hot and cold and a 6 course, silver service evening meal which was presented as if you were in a Michelin star restaurant. Each and every course over the 7 days was delicious. There was also cakes available at 3pm, sauna was heated upon request. Every single member of staff was courteous, kind and professional. We met the owner who introduced himself to every guest and was courteous and welcoming. This is the first time in all my years of travel that I have met the owner of a hotel. He most definitely is passionate about his business and wanted to make his guests feel at home with first class service geared to make the guest feel welcome. The hotel is situated about a 10 minute walk from the central buzz near the lake which was perfect because it is quiet and relaxing. Austria is wonderful, travel was easy using the card the hotel provided; a beautiful and clean country. There is a lot of opportunity to walk - I would recommend the cable cars high into the mountains in Kitzsteinhorn, a boat ride on the lake and the waterfalls at Krimml. If you would like to stay a traditional hotel, enjoy comfortable rooms, with first class service and eat delicious food from arrival to departure, I would highly recommend Hotel Berner.

I can't rate this hotel high enough, staff are lovely very accommodating Nothing too much trouble. Amazing food five star, Comfy beds everything spotless. Great location. The summer card was an added bonus saved us loads of money. Lovely pool area robes and slippers a special touch. Did not want to leave will definitely return.