L4991VZjoels
11 Kasım 2024
Family visit end of October for a week - had an absolutely fantastic time. Transfers from Dubai very straightforward and no drama crossing the border. The drive over the mountains is very dramatic! The resort itself is pristine, public areas are very well maintained. Very family friendly, most people were there with kids from what we saw. We had a pool villa, I think just the standard room, but it's very spacious with a large outdoor space and lovely pool. We were asked if we wanted to upgrade to a beachfront villa but I really didn't think it was worth it. The room itself was spotless and well looked after, most morning it was tidied before we were even back from breakfast. I've seen some criticism that the rooms are a bit dated and it's true that some minor things like electrical fittings might be in need of updating (there are no USB ports for example) but I really think that's secondary. The room (indeed the whole resort) is meant to have a rustic feel - this isn't Dubai. Service was consistently excellent. People are always offering to help or asking if you need anything. Sanjana our guest experience manager was super helpful and always available to answer queries and make bookings etc. Great kids club which my son loved - you can just come and go whenever, no need to book or anything like that. The food is really good, especially breakfast, where there is a great choice. As many people have mentioned here, the food and drink (especially alcohol) is very expensive, so I think half board is a must. Also, annoyingly they add tax and service on to everything at the end, so you end up paying 22% more than the prices shown. Some of the 'event' dinners on the beach carry hefty surcharges even if you're on half board, and while the food and choice is great, it can be eye-watering. My advice is to go mentally prepared for a chunky bill at the end and factor it in to your budget. Final tip - do the sustainability tour if you're interested to see 'behind the scenes' of a place like this - how it's run etc. We thought it was fascinating.
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