The staff was very helpful and professional. Before our stay, I inquired about shipping our luggage to the airport, and as we checked in they had information for me for when I needed to bring my luggage down. Also, I didn't need to do any of the paperwork (as I did at Karaska Hotel in Tokyo). The staff took care of everything for me. All I had to do was pay for it.
The hotel is connected to the train station via the Midori market place. From the second floor of the hotel we accessed the Midori market area where we purchased a lof of our omiyage(gifts for friends). The train station had about 4 floors of stores attached to it. We had breakfast at the train station -- a small udon stand. The location was very good and I would definitely book here again. The train station has a pedestrian bridge on the second floor that connects to the Don Quixote across the street. 2 km away is the Zenkoji Temple, where there is a shopping street and a large Buddhist temple to visit.
Our room was cleaned every day and they were very conscientious and very careful. They left a note saying that any cups with liquids are left as is just in case. There was three of us sharing a room with two singles and an additional bed. The room was spacious even with three of us sharing. There was a little table with two chairs on the side.
We really enjoy staying at this hotel. We still got lost in the hotel after 2 days of staying here 🤣 the hotel is damn huge like a city. But we will come back again next time. We had a great great stay, love walking over to the outlet for shopping. Will appreciate if hotel can give free parking and free entry for onsen.
One of the best hotel I have stayed in Japan recently. The hotel is new and everything is sparkling clean. Rooms are big and comes with luxury perks usually found in 5 stars hotel like L'Occitane toiletries, 60 inch LED TV, manicure sets (free), ice cubes in pre-packed, etc and not to mention the 2 private onsen (need to reserve online). For the price point, this is a steal. It is walking distance to main shopping street though most shops are closed by 5=6pm. Highly recommended and will definitely stay here again.
Great Stay at Hotel Courtland, Matsumoto!
Just wanted to drop a quick review for Hotel Courtland in Matsumoto—what a pleasant find!
The location is absolutely fantastic. Seriously, it's about a 5-minute, worry-free walk from the station. This was a huge plus, especially since we had luggage; no need to struggle or look for a taxi. Adding to the value, the price at the time of booking was very cheap, making this a fantastic deal!
As for the hotel itself, I have to say, it's exceptionally clean. Like, super clean. It made our stay feel very comfortable and relaxing.
What really stood out was the amazing hospitality. We arrived after a 4-hour ride from Tokyo and were pretty frozen from the winter shock. The staff kindly offered us a free early check-in, which was incredibly thoughtful and exactly what we needed to warm up and refresh. It really saved the day!
We didn't get a chance to try the breakfast this time, but based on everything else, I imagine it's great too.
Highly recommend this hotel if you're ever in Matsumoto!
Vay canına!! Ne gizli bir hazine. Bu otel küçük ama muhteşemdi!! Pahalı ama ödediğinizin karşılığını fazlasıyla alıyorsunuz! Omachi'de saklı olan bu otel, kayak parklarına gitmek isteyenlere ücretsiz servis otobüsü sunuyor. Personel çok cana yakındı ve servis çok iyiydi!! Yemekler muhteşemdi, özellikle ara öğünler ve akşam yemekleri için açık büfeyi tavsiye ederim, her şey vardı! Bayanlar için özel bir onsen (kaplıca) olması da mahremiyetlerini gösteriyordu. Spor salonu, çocuk oyun odası ve kapalı havuz da vardı. Liste uzayıp gidiyor! Çok teşekkürler!!
Nice hotel with beautiful hot springs. Both dinner and breakfast were great, although quite a lot of people. Also, it’s a family hotel, so if you don’t like being surrounded by children, cannot recommend.
One of the best hotels I’ve stayed in. We visited in early November 2025 during the autumn season, and the beautiful foliage added such a romantic touch to the surroundings.
I loved the modern interior, the comfortable bed, and the overall room layout. The hotel looks incredibly romantic at night too, especially with the reflections on the pond.
The outdoor onsen was a highlight. It felt serene at night, and the maple trees lit up in the evening made it absolutely scenic. The onsen is located in a separate building, so you do have to walk through the cold, but it wasn’t an issue as the hotel provides thicker robes. If I had to nitpick, the indoor slippers weren’t the most comfortable.
We drove during our stay, so getting to nearby attractions was easy. There’s a large supermarket and a pharmacy about 5–10 minutes away, which was very convenient — we didn’t even need to visit any convenience stores.
This hotel impressed me so much that it made me look up where else Hotel Indigo has branches in Japan!
Tokyu Rei hotel is conveniently located right across the street from Nagano station. The rooms are of a good enough size for a short stay for a couple, single, or family with young kids. The beds are comfortable and the room clean. If staying a night or two to experience the Snow Monkey Park and the city of Nagano and it's surroundings, it's a good option. It's within walking distance of Zenjiko shrine, which is large and free to enter. The station is right across the street and offers many restaurants and a grocery store. For convenience, it's a good option.
Really beautiful resort, love the free rental Onsen it’s really nice, if you don’t need room cleaning service you can get 2000yen coupon for souvenir shop. It’s close to the outlet only 10mins driving distance. There is a 7 eleven close to the hotel but need to be aware that the convenience store will be closed at 2300.
The hotel is nicely situated between the train station and the temple. The room was clean and the staff very efficient. The lobby area had a welcoming area that had free soft drinks and teas and coffee as well as small snacks in the afternoon. We had to delay my arrival a day due to a delay that set us back a day and whilst this was not a problem to sort with the hotel I did still have to pay the full day. Technically this was the rule but sometimes given the trouble we had getting there a little flexibility would have gone a long way.
Harika
210 yorum
9.3/10
Gecelik
1.647 TWD
tutarından başlayan fiyatlar
Müsaitlik Durumuna Bak
Park Yeri İçeren Tüm Nagano ili Otellerine Göz Atın
Nagano ili Otelleri İçin Misafirlerin Yaptığı Yorumları Keşfedin
Tümünü görüntüle
9.0/10
Harika
JJin Ki DadStaying at Shoho in Matsumoto was an unforgettable experience that truly deserves five stars. Nestled amidst the serene landscapes of Nagano Prefecture, this hotel seamlessly blends traditional Japanese elegance with modern luxury. From the moment we stepped into the lobby, we were enveloped by a warm and inviting ambiance that set the tone for the rest of our stay.
Our room was a perfect sanctuary—spacious, meticulously clean, and adorned with subtle touches of Japanese artistry. The panoramic views of the Japanese Alps from our window were nothing short of breathtaking, especially when the mountains were bathed in the soft glow of sunrise. The traditional tatami flooring and comfortable futon bedding provided an authentic experience without sacrificing comfort.
One of the standout features of Shoho is its exceptional onsen facilities. Soaking in the natural hot springs while gazing at the picturesque scenery was incredibly rejuvenating. The rotenburo (outdoor bath) offered a tranquil escape where the stresses of daily life simply melted away. The hotel's attention to detail extended to these spaces, with beautifully crafted woodwork and stone elements enhancing the overall atmosphere.
Culinary delights awaited us at every meal. The kaiseki dinner was a masterpiece—a multi-course feast that highlighted seasonal and local ingredients. Each dish was artfully presented and demonstrated a profound respect for Japanese culinary traditions. The breakfast buffet was equally impressive, offering a wide array of both Japanese and Western options to suit all palates.
The staff at Shoho went above and beyond to ensure our stay was exceptional. Their genuine hospitality was evident in every interaction, from assisting with our luggage to offering insightful recommendations on local attractions. Despite any language barriers, their kindness and professionalism shone through.
The hotel's location is ideal for exploring the rich cultural heritage of Matsumoto. We were just a short drive from the iconic Matsumoto Castle, one of Japan's most beautiful original castles. Strolling through the historic Nakamachi Street with its classic white-walled storehouses turned boutique shops and cafes was a delightful way to spend an afternoon.
In addition to its proximity to cultural sites, Shoho serves as a great base for nature enthusiasts. The nearby Kamikochi Valley offers stunning hiking trails that showcase the unspoiled beauty of the Japanese Alps. Returning to the comfort of the hotel after a day of exploration was something we looked forward to, especially knowing a soothing onsen soak awaited us.
In summary, Shoho encapsulates the essence of Japanese hospitality. Every aspect of our stay was thoughtfully curated to provide comfort, relaxation, and cultural enrichment. We left feeling deeply refreshed and with a greater appreciation for the wonders of Matsumoto. Shoho is more than just a place to stay—it's an experience that lingers long after you've departed. We wholeheartedly recommend it to anyone seeking an authentic and luxurious retreat in Japan.
CChloe Lim SanThe heart warming and hospitality of this family is one of my best experiences in Japan.
It was my first time traveling to Hakuba and it was snowing heavily. Masanori san was busy with dinner but he had his daughter to pick me up instead (she have left for university so I reckon on normal days, he will have to go out of his way to pick passengers if they needed.) One key thing to note was to specify where you are properly because i took a bus and they didn’t stop me at the interchange but instead they dropped me off at the Hakuba stop (outside North Face shop) so it was quite confusing and they couldn’t find me at first.
The room is very spacious and the morning snowing view was really nice. The free Hakuba shuttle bus is just one minute away and it comes every hour, you can have breakfast at 7/7.30am and take the shuttle bus at 8/9am (might not come on time but just be earlier as there are many others taking the same bus). In house Onsen was decent with hot enough water but will be perfect if only it was outdoors (more for the ventilation and view).
The dinner made by Masamori san was one of the main reasons why I booked this hotel - French cuisine. It is delicately made and ingredients are carefully sourced, you can literally taste the freshness of their ingredients. Book at least one day in advanced!
At 84, their granny got to be the cutest and sweetest, we sang that one or two Japanese song she knew and she was so happy she served us tea, we kind of almost feel bad that she is serving us but after speaking to her daughter knowing that it is working there that keeps her body strong and makes her happy (so during Covid, she was feeling weak).
And also they link up with Lion Gear for all rental of everything you need. You just have to let Masamori san know and he will arrange for them to pick you up at your preferred time. After choosing your gears, he said they will send me to the slopes (went Goryu/Hakuba 47), but they didn’t and instead they sent me to Happo and I had to bring my gears and walked 20-30mins to the bus stops and paid for the V2 buses (the larger buses are not free - so you got to pay 800Yen per person). After I told Masamori san the story, he was really apologetic and immediately called them up. The next day, he got them to compensate me for the trouble and it really did helped ease the not so great experience and time wasting - the Lion gear boss was generous in compensating and explained that it was their new staff and they didn’t follow the previous arrangements.
Supermarket is about 15-20mins walk away, can be pretty cold but the walk is really nice, proper walking path with snow built up like walls.
All in all, I will still rate this place 9/10 for the hospitality and sincerity of this family, the food and the spaciousness of the room! Highly recommend you to go for the French dinner!
CCraigoVay canına!! Ne gizli bir hazine. Bu otel küçük ama muhteşemdi!! Pahalı ama ödediğinizin karşılığını fazlasıyla alıyorsunuz! Omachi'de saklı olan bu otel, kayak parklarına gitmek isteyenlere ücretsiz servis otobüsü sunuyor. Personel çok cana yakındı ve servis çok iyiydi!! Yemekler muhteşemdi, özellikle ara öğünler ve akşam yemekleri için açık büfeyi tavsiye ederim, her şey vardı! Bayanlar için özel bir onsen (kaplıca) olması da mahremiyetlerini gösteriyordu. Spor salonu, çocuk oyun odası ve kapalı havuz da vardı. Liste uzayıp gidiyor! Çok teşekkürler!!
Hhargowsiewmai1. Parking - Parking is behind the hotel, and they will check your booking and give you a parking chit (駐車券). The person manning the parking situation doesn't inform you beforehand that you have to bring this chit to the lobby for check in. We left it on the dashboard as we thought it indicates that we can park here. If you're travelling with alot of baggage, it can get pretty inconvenient as you will have to walk one round around the hotel for accessible routes to avoid a flight of stairs.
2. Check in procedure - 三條-san was helping us with the check in. Did not feel welcomed, and everything just felt routined and mechanical. This was still acceptable. When it came to asking for the parking chit, we said we left it on the dashboard and whether we could return later to show it to him. We were really not informed that we had to bring it to the reception. 三條-san's face immediately showed a face of disgust and annoyance, and he mildly rolled his eyes too in displeasure. My partner immediately ran to the car to get it for him there and then. This was pretty shocking to me as I did not expect Japanese hospitality to be this rude and nobody mentioned to us to bring the chit to the reception. He could have been more patient and handled it more professionally.
We were also unaware at the time of making a hotel reservation that you have to book a breakfast slot at the time of your check in. We checked in at around 7pm, and we were only left with the 6am or 6:30am breakfast slot. This felt very restrictive as everyone has different waking habits or plans for the next day (Felt like we were back in school). You were also restricted to 50 minutes duration at breakfast. Having to change my plan entirely just because of this restriction felt ridiculous. Would I get a refund of the cost of the breakfast if I can't make it for any of the breakfast timings? If this was made known at the point of the hotel reservation, I might have reconsidered as the slots for the more human timings seem to get snatched up really quickly. All in all, the check in progress was pleasant and 三條-san was a huge reason for it. I will recommend future visitors to avoid him if you see that there are other staff manning the reception desk.
3. The J floor rooms were lovely. Clean, decent size, filled with amenities and complimentary drinks even those in the fridge. The hotel room itself was lovely compared to what happened in the lobby.
4. Breakfast - Despite being left with the ridiculously early breakfast slots, breakfast spread was great. Wide range of food and if you get a window seat, you have a good view of the city.
BBryce van de LaarFrom the moment you enter Kokuya Ryokan, be prepared to leave the real world behind and fully immerse yourself in the experience. You swap your shoes for slippers at the door and don’t see them again until you leave. You will receive a warm welcome from polite and gentle-mannered staff, get taken up to your beautiful room, and once you’ve changed into your traditional yukata, it’s time to let the relaxation begin. The multi-course dinner will probably be one of the best meals you’ve had in your life, with many unusual textures and flavors to try. The futons are comfortable, and your room is kept toasty warm. There are even skincare products to keep you pampered and moisturized between soaks in the onsen. Honestly, you won’t even need to open your suitcase while you’re there.
The staff will take you through all the logistics when you arrive, but there are some things that might be useful to know in advance.
- The ryokan sends a shuttle to Yudanaka station at about 15:00 to collect new arrivals, so time your journey to take advantage of this benefit.
- The ryokan also offers guests the opportunity to catch a shuttle to the Snow Monkey Park immediately after breakfast the next morning.
- After you leave the ryokan, they will take your luggage down to the coffee shop opposite the station, so you don’t need to worry about those logistics.
- Trains from Yudanaka back to Nagano leave at 12:30 and 15:30.
- The ryokan itself has several private onsens that you can reserve for a 45-minute slot. Because the onsens are on the property, you can go in with your partner or travel companions regardless of gender. It’s a boutique hotel, so you don’t have to worry about not getting access to all the onsens you want.
- The ryokan is on the main road of the Shibu Onsen town. The hotel will give you a key so you can wonder down the main road, visiting any of the public onsens you wish - however, with so many gorgeous and more private onsens in the hotel itself, you probably won’t have time or the desire for this.
- Also, there is a coffee machine in the room! (I was worried about having to survive without coffee, and this turned out to be an unfounded concern).
We had an incredible and totally indulgent time at Kokuya. Experiencing a traditional ryokan is a privilege that you should try at least once if you can. And adding the Snow Monkeys in give the trip a double purpose, making it that much more memorable. The only thing that would have made the trip better is if we had been allowed to linger longer over every course of our dinner.
CChenieeOne of the best hotels I’ve stayed in. We visited in early November 2025 during the autumn season, and the beautiful foliage added such a romantic touch to the surroundings.
I loved the modern interior, the comfortable bed, and the overall room layout. The hotel looks incredibly romantic at night too, especially with the reflections on the pond.
The outdoor onsen was a highlight. It felt serene at night, and the maple trees lit up in the evening made it absolutely scenic. The onsen is located in a separate building, so you do have to walk through the cold, but it wasn’t an issue as the hotel provides thicker robes. If I had to nitpick, the indoor slippers weren’t the most comfortable.
We drove during our stay, so getting to nearby attractions was easy. There’s a large supermarket and a pharmacy about 5–10 minutes away, which was very convenient — we didn’t even need to visit any convenience stores.
This hotel impressed me so much that it made me look up where else Hotel Indigo has branches in Japan!
TThino DuongThe front desk Nepal staff is helpful. It’s quite far from the station. Unfortunately, I came there on a snowy day, and it was terrible to walk to the station. It's an old building and there is no room for nonsmoking and the lobby has a bad smoking smell.
MMisafir KullanıcıI stayed at this hotel with my wife and two children during a two-night trip to Karuizawa in early February. The hotel is around 100 years old and its claim to fame is that John Lennon has stayed there. The piano that he played on is still in the bar.
Location: The hotel is near Old Ginza Street and around a 15-minutes drive from Karuizawa station. It was not difficult to find, but you must navigate a narrow approach to the hotel which is icy at this time of the year, so you must drive carefully.
Cleaniness: The staff told me that the hotel was only recently and everything was very clean and in good condition.
Service: The receptionist that conducted the check-in was probably the Japanese that spoke the best English that I had encountered on this trip. He spent a lot of time explaining the hotel to our family. The porter was also very helpful and polite. When we asked for extra toothbrushes and slippers for the children, housekeeping was very prompt in delivering them and even brought some children's robes for my sons.
Facilities: The hotel did not have many facilities. There is a small shop, a bar and a french restaurant but not much else. Some rooms had private hot springs in them and they gave us the opportunity to upgrade. Our room, had a small balcony even though we were on the ground floor. It looked onto a wooded area so there was not much to see, especially at night. However, when it snowed the next morning, my kids loved going out and playing in the snow. I was particularly impressed by the breakfast. It was a simple American breakfast very well presented. It was very pleasurable to look out into the inner courtyard with it was snowing.
Overall: I like this hotel as it has a lot of character. It is architecturally attractive and has kept a lot of its charm despite renovation. The staff are very professional and polite. I would stay in this hotel again.
MMisafir KullanıcıGreat Stay at Hotel Courtland, Matsumoto!
Just wanted to drop a quick review for Hotel Courtland in Matsumoto—what a pleasant find!
The location is absolutely fantastic. Seriously, it's about a 5-minute, worry-free walk from the station. This was a huge plus, especially since we had luggage; no need to struggle or look for a taxi. Adding to the value, the price at the time of booking was very cheap, making this a fantastic deal!
As for the hotel itself, I have to say, it's exceptionally clean. Like, super clean. It made our stay feel very comfortable and relaxing.
What really stood out was the amazing hospitality. We arrived after a 4-hour ride from Tokyo and were pretty frozen from the winter shock. The staff kindly offered us a free early check-in, which was incredibly thoughtful and exactly what we needed to warm up and refresh. It really saved the day!
We didn't get a chance to try the breakfast this time, but based on everything else, I imagine it's great too.
Highly recommend this hotel if you're ever in Matsumoto!
MMisafir KullanıcıProvides shuttle services to Karuizawa Station (which is also where the factory outlet is). Super good service, all the staff members are so welcoming, nice and helpful, and they bid the guests goodbye the traditional Japanese way when we leave, such a warm touch. Very good breakfast with a super nice view. Rooms are spacious enough and very comfortable.
Trip.com'da otel rezervasyonu yapmak için sayfada varış noktanızı, seyahat tarihlerinizi ve misafir sayısını girmeniz yeterli. Ardından, müsait otellere göz atarak rezervasyon yapmak istediğiniz oteli seçin. Ekranda çıkan yönergeleri takip ederek ödeme bilgilerinizi girip rezervasyonu tamamlayın.
Trip.com'da otel fırsatlarına nasıl erişebilirim?
Trip.com'da uygun fiyatlı otelleri keşfetmenin birçok yolu var. Arama sonuçlarınızdaki otelleri tercih ettiğiniz fiyat aralığına göre filtreleyebilir veya önce en düşük fiyatlı seçenekleri görmek için sonuçları fiyata göre sıralayabilirsiniz.
Trip.com'da otel fırsatlarını nasıl bulabilirim?
Trip.com, yıl boyunca çok çeşitli otel fırsatları ve promosyonlar sunuyor. Bu özel fırsatları fırsatlar sayfamızda kolayca bulabilirsiniz. Ayrıca, sadakat programımıza üyeyseniz hesabınızda oturum açarak otellerin listelendiği sayfalarda üyelere özel indirimli fiyatları keşfedebilirsiniz.
Otellerde daha düşük fiyatlara nasıl erişebilirim?
Bazen hafta ortasında otel rezervasyonu yapmak daha ucuz fiyatlar bulmanızı sağlayabilir fakat sezon da bir o kadar önemlidir.
Trip.com'da kaç otel listeleniyor?
Trip.com'da 230'dan fazla ülke ve bölgede yer alan 5.000.000'un üzerinde otel bulunuyor. Hangi otele rezervasyon yapacağınıza karar veremiyor musunuz? Fikir edinmek için sitemize göz atın!
Trip.com üzerinden otel rezervasyonlarımda iptal veya değişiklik işlemleri yapabilir miyim?
Bu, otelin politikasına ve iptal tarihine bağlıdır. İlgili otelin sayfasındaki politikalar bölümünü kontrol etmenizi öneririz. Rezervasyonlarınızda iptal veya değişiklik işlemi yapmak için Trip.com hesabınızda oturum açın, "Rezervasyonlarım" sayfasına gidin ve yönergeleri uygulayın.
Trip.com müşteri destek ekibine nasıl ulaşabilirim?
Trip.com'un 7/24 müşteri desteğine Trip.com'daki Yardım Merkezi'ne gidip bir talep göndererek ulaşabilirsiniz. Dilerseniz, bulunduğunuz yere bağlı olarak müşteri destek ekibimizle telefon veya hizmet sohbeti aracılığıyla da iletişime geçebilirsiniz.