I stayed in the single room with shared bathroom. The room is comfortable but beware that there is no door in the room, just a courtain so it’s very much like sleeping in dorms in terms of noise. They do sell earplugs in the reception. Facilities are clean. Location is great, very close to the station. Good value for price.
The Good:
You cannot beat the location. Being directly connected to Nagano Station is a total game-changer, especially if you’re hauling ski gear or catching an early Shinkansen. The rooms are spacious, quiet, and the staff is incredibly professional.
The Bad:
The breakfast buffet is the biggest letdown. While the quality of the food is fine, the menu is extremely repetitive. If you are staying for more than two nights, you’ll find the exact same selection of eggs, bacon, and local sides every single morning.
Verdict:
Stay here for the convenience and the comfort, but maybe skip the breakfast add-on after day two and explore the bakeries in the attached MIDORI mall instead.
The hotel is nestled in the mountains, and the morning views from our rooms were absolutely breathtaking. On a few mornings with light drizzle, a mist swirled around the mountains, making it feel like we were living among the clouds.
There was just one minor issue: the hotel initially wanted to charge 300 yen per person per day simply because it offers a public bath. As I’m not comfortable using such facilities, I didn’t visit the bath at all. However, at checkout, I was surprised to see an additional charge of over 1,000 yen for my family on the invoice. Although the amount was small, it didn’t seem fair to be charged for a facility we didn’t use. After I raised this concern, the front desk manager stepped in and kindly waived the fee.
Aside from this slight issue, my stay was wonderful and thoroughly enjoyable.
I had a wonderful stay at Smile Hotel Nagano. The staff were extremely polite, helpful, and welcoming, which made my experience very comfortable from check-in to check-out. The ambience of the hotel is pleasant and relaxing, and everything was well maintained and clean.
The services were smooth and efficient, and I truly appreciated the attention to guest comfort. Overall, it was a great stay, and I would definitely recommend Smile Hotel Nagano to anyone visiting the city. I would love to stay here again!
Breakfast was very delicious and healthy as a Japanese style cuisine. The hot bath on level 7 was great after long days in the cold weather. Room is clean and sufficient for my purposes over 2 days, would stay here again as its good value for money.
Vay canına!! Ne gizli bir hazine. Bu otel küçük ama muhteşemdi!! Pahalı ama ödediğinizin karşılığını fazlasıyla alıyorsunuz! Omachi'de saklı olan bu otel, kayak parklarına gitmek isteyenlere ücretsiz servis otobüsü sunuyor. Personel çok cana yakındı ve servis çok iyiydi!! Yemekler muhteşemdi, özellikle ara öğünler ve akşam yemekleri için açık büfeyi tavsiye ederim, her şey vardı! Bayanlar için özel bir onsen (kaplıca) olması da mahremiyetlerini gösteriyordu. Spor salonu, çocuk oyun odası ve kapalı havuz da vardı. Liste uzayıp gidiyor! Çok teşekkürler!!
The room was incredibly spacious, offering exceptional value for the price. The hotel maintains a peaceful and quiet atmosphere, which I truly appreciated. While the furniture and carpets show some slight signs of age, the overall comfort remains high.
I was impressed by their Zero Waste policy; instead of plastic bottles in the room, they provide glassware and a convenient water dispenser located right by the elevator. Please note that for a two-night stay, there is no housekeeping service, which aligns with their eco-friendly initiative.
The amenities were comprehensive, and the service was outstanding—truly upholding the high standards of the Mercure brand. Parking is plentiful and hassle-free. Lastly, the view is a hidden gem; on a clear day, you get an unobstructed, breathtaking panorama of the mountain range without any buildings blocking the sight. I highly recommend it for a relaxing getaway!
Richmond hotel was a short walk from the Matsumoto JR Station and Bus Station.
Bed was comfortable and room good size for 3 pax.
Breakfast at Cafe Gusto had a good selection and was yummy!
Harika
289 yorum
9,3/10
Gecelik
75.556 KRW
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9.3/10
Harika
JJin Ki DadStaying at Shoho in Matsumoto was an unforgettable experience that truly deserves five stars. Nestled amidst the serene landscapes of Nagano Prefecture, this hotel seamlessly blends traditional Japanese elegance with modern luxury. From the moment we stepped into the lobby, we were enveloped by a warm and inviting ambiance that set the tone for the rest of our stay.
Our room was a perfect sanctuary—spacious, meticulously clean, and adorned with subtle touches of Japanese artistry. The panoramic views of the Japanese Alps from our window were nothing short of breathtaking, especially when the mountains were bathed in the soft glow of sunrise. The traditional tatami flooring and comfortable futon bedding provided an authentic experience without sacrificing comfort.
One of the standout features of Shoho is its exceptional onsen facilities. Soaking in the natural hot springs while gazing at the picturesque scenery was incredibly rejuvenating. The rotenburo (outdoor bath) offered a tranquil escape where the stresses of daily life simply melted away. The hotel's attention to detail extended to these spaces, with beautifully crafted woodwork and stone elements enhancing the overall atmosphere.
Culinary delights awaited us at every meal. The kaiseki dinner was a masterpiece—a multi-course feast that highlighted seasonal and local ingredients. Each dish was artfully presented and demonstrated a profound respect for Japanese culinary traditions. The breakfast buffet was equally impressive, offering a wide array of both Japanese and Western options to suit all palates.
The staff at Shoho went above and beyond to ensure our stay was exceptional. Their genuine hospitality was evident in every interaction, from assisting with our luggage to offering insightful recommendations on local attractions. Despite any language barriers, their kindness and professionalism shone through.
The hotel's location is ideal for exploring the rich cultural heritage of Matsumoto. We were just a short drive from the iconic Matsumoto Castle, one of Japan's most beautiful original castles. Strolling through the historic Nakamachi Street with its classic white-walled storehouses turned boutique shops and cafes was a delightful way to spend an afternoon.
In addition to its proximity to cultural sites, Shoho serves as a great base for nature enthusiasts. The nearby Kamikochi Valley offers stunning hiking trails that showcase the unspoiled beauty of the Japanese Alps. Returning to the comfort of the hotel after a day of exploration was something we looked forward to, especially knowing a soothing onsen soak awaited us.
In summary, Shoho encapsulates the essence of Japanese hospitality. Every aspect of our stay was thoughtfully curated to provide comfort, relaxation, and cultural enrichment. We left feeling deeply refreshed and with a greater appreciation for the wonders of Matsumoto. Shoho is more than just a place to stay—it's an experience that lingers long after you've departed. We wholeheartedly recommend it to anyone seeking an authentic and luxurious retreat in Japan.
CCraigoVay canına!! Ne gizli bir hazine. Bu otel küçük ama muhteşemdi!! Pahalı ama ödediğinizin karşılığını fazlasıyla alıyorsunuz! Omachi'de saklı olan bu otel, kayak parklarına gitmek isteyenlere ücretsiz servis otobüsü sunuyor. Personel çok cana yakındı ve servis çok iyiydi!! Yemekler muhteşemdi, özellikle ara öğünler ve akşam yemekleri için açık büfeyi tavsiye ederim, her şey vardı! Bayanlar için özel bir onsen (kaplıca) olması da mahremiyetlerini gösteriyordu. Spor salonu, çocuk oyun odası ve kapalı havuz da vardı. Liste uzayıp gidiyor! Çok teşekkürler!!
MMinah Goes AroundHighly surprised with thjs room! So spacious and well-equipped with amenities! Parking is also available although one has to walk abit as it is behind the hotel. There are 2 TV’s and 1 remote so will need to toggle left and right. Bed is good although pillow can be more firm in my own opinion.
With mountain view and waking up to sunrise, what a way to wake up. We didn’t have breakfast so we wouldn’t know about the variety. There’s a convenience store just a few blocks down.
Overall, we enjoyed out stay here in Hotel JAL - specifically this room :D
CChenieeOne of the best hotels I’ve stayed in. We visited in early November 2025 during the autumn season, and the beautiful foliage added such a romantic touch to the surroundings.
I loved the modern interior, the comfortable bed, and the overall room layout. The hotel looks incredibly romantic at night too, especially with the reflections on the pond.
The outdoor onsen was a highlight. It felt serene at night, and the maple trees lit up in the evening made it absolutely scenic. The onsen is located in a separate building, so you do have to walk through the cold, but it wasn’t an issue as the hotel provides thicker robes. If I had to nitpick, the indoor slippers weren’t the most comfortable.
We drove during our stay, so getting to nearby attractions was easy. There’s a large supermarket and a pharmacy about 5–10 minutes away, which was very convenient — we didn’t even need to visit any convenience stores.
This hotel impressed me so much that it made me look up where else Hotel Indigo has branches in Japan!
AAdil AdelshinRoom a bit tired, need some update. Location is good enough, about 10 min walk from train station. Free bycicle rent, nice breakfast
Nice little city among mountains
MMisafir KullanıcıI stayed at this hotel with my wife and two children during a two-night trip to Karuizawa in early February. The hotel is around 100 years old and its claim to fame is that John Lennon has stayed there. The piano that he played on is still in the bar.
Location: The hotel is near Old Ginza Street and around a 15-minutes drive from Karuizawa station. It was not difficult to find, but you must navigate a narrow approach to the hotel which is icy at this time of the year, so you must drive carefully.
Cleaniness: The staff told me that the hotel was only recently and everything was very clean and in good condition.
Service: The receptionist that conducted the check-in was probably the Japanese that spoke the best English that I had encountered on this trip. He spent a lot of time explaining the hotel to our family. The porter was also very helpful and polite. When we asked for extra toothbrushes and slippers for the children, housekeeping was very prompt in delivering them and even brought some children's robes for my sons.
Facilities: The hotel did not have many facilities. There is a small shop, a bar and a french restaurant but not much else. Some rooms had private hot springs in them and they gave us the opportunity to upgrade. Our room, had a small balcony even though we were on the ground floor. It looked onto a wooded area so there was not much to see, especially at night. However, when it snowed the next morning, my kids loved going out and playing in the snow. I was particularly impressed by the breakfast. It was a simple American breakfast very well presented. It was very pleasurable to look out into the inner courtyard with it was snowing.
Overall: I like this hotel as it has a lot of character. It is architecturally attractive and has kept a lot of its charm despite renovation. The staff are very professional and polite. I would stay in this hotel again.
OO.K. MACI’ve stayed at many ryokans throughout my travels—often making up half of each trip—but this one felt a bit different.
It seemed to be run by just one person, who I assume is the owner. Everything was self-service, which might be understandable considering it was the most affordable option among the ryokans in the area.
Most amenities required an extra fee, such as towels. Payment was made by dropping coins into a basket and making your own change, which wasn’t very convenient—especially since I didn’t carry much cash.
One thing I appreciated was the luggage delivery service. I was able to leave my bag at the lobby before check-out and have it sent to Toyama Station (for about 4,000 JPY, cash only).
What stood out was the creativity in the shared spaces. There were several common rooms designed for relaxing and spending time—perfect if you’re traveling with friends. You could play ping pong, read books, watch TV, or use the canteen, which had a microwave and dishes available.
They even had coin-operated massage chairs and a small fitness room.
However, I must mention two important downsides:
1. Limited nearby dining options – Many restaurants shown as open on Google Maps were actually closed. The only one that was open had extremely slow service—I waited nearly an hour for dinner.
2. Insects—large ones – Unfortunately, I encountered big insects in my room, which made it hard to sleep. (He even provided insect-catch tape for me while introduce the room) I stayed awake most of the night, worrying it might come back—especially stressful since I had to get up early the next morning to catch a bus to Ogizawa.
Minds you, stairs only, need to carry your luggage down by yourself.
Overall, while it offers good value for the area and has unique communal features, this ryokan may not suit travelers who prefer full service, cashless payment, or guaranteed comfort.
MMisafir KullanıcıRichmond hotel was a short walk from the Matsumoto JR Station and Bus Station.
Bed was comfortable and room good size for 3 pax.
Breakfast at Cafe Gusto had a good selection and was yummy!
MMisafir KullanıcıHad a lovely experience there tatami room and the nice sized rooms. Wish I had chose the food option but there were a few decent restaurants in the area. The private onsen was very nice and a bonus I lost almost 2 kilos just from using the onsen. It was great to wallk around the little town in wooden slippers and Yukata. Even spotted some of the Snow Monkeys in the town.
MMisafir KullanıcıProvides shuttle services to Karuizawa Station (which is also where the factory outlet is). Super good service, all the staff members are so welcoming, nice and helpful, and they bid the guests goodbye the traditional Japanese way when we leave, such a warm touch. Very good breakfast with a super nice view. Rooms are spacious enough and very comfortable.
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