We stayed at LC Goryokaku Hotel during our family trip to Hakodate and were pleasantly surprised by how well it suited our needs. The location is fantastic—just a short walk from Goryokaku Park and the Tower, which made it easy for us to explore the area with our kids without needing transportation all the time.
The room was clean, spacious enough for a small family, and had thoughtful touches like slippers, toiletries, and even a small seating area where we could unwind. The beds were comfortable, and we appreciated the quiet at night, which made it easy for the children to fall asleep.
The hotel also offers free drinks in the lounge, which was a nice touch, and there's a laundry area, which is very useful when traveling with kids.
Je dirai parfait à 99% tout d’abord extrêmement bien situé, ensuite il y a à disposition un bar avec tout type de boissons gratuit, également à disposition serviette, brosse à dent… mais aussi un bar à snack avec des nouilles et des petits snack (largement suffisant pour faire office de repas). La cabine est ok pas trop petite. Donc vraiment parfait !
I would like to share a few words with you about our feeling of coming back to your Park Hyatt Hanazono hotel from 29/3/2024 to 3/4/2024. We are beginners of skiing, therefore, our first choice is a ski-in and ski-out hotel. Therefore, last year we came to your hotel and we came back again for further improvement of our skiing. We travelled a long way from the airport to your hotel for almost over 3 hours. However, we didn't receive a warm welcome from your hotel by the time we got out of our car. By the time we checked-in, the handling time took much longer than I expected, maybe we all felt tired after long travelling and wanted to go up to our room. Another guest who was sitting next to me seemed to complain about your service to another staff..
When we arrived at our room, only 3 mandarins were put on the table to welcome us but they did not look very attractive.
Next morning, the breakfast was as good as last year, because nothing more had changed. But again, not very welcoming. Our dishes were piling up on the table long before they were taken away. That was not the case last year.
We asked guest service to fold up the sofa bed as we wanted it to be more spacious. However, I called several to get it done when we came back from skiing in the evening. But we clearly said we could do it when we were out in the daytime.
We booked 2 adults and 1 child, however, we could only find 3 adult clothes for onsen. We called guest service to provide us with child cloth for onsen. However, after tidying up, they provided us with another 3 sets of clothes for onsen again. So, my daughter wore oversized clothes to the onsen. It was not like this when we first came here last year.
Luckily, on the third day, we met a new and young manager during breakfast, we received a warm welcoming smile for the first time. We chatted for a while and my daughter felt happy with him. Last year, my daughter made some friends here with your staff and learnt some Japanese from your staff. That made her like the Japanese culture and language.
Ironically, after folding up the sofa bed, they mistakenly mixed up my daughter white colored soft toy - cinnamoroll - with the bed sheets for the laundry. Luckily, maybe with the help of the young guy, we found it back. My daughter was so delighted, thanks for all your efforts, but however, the soft toy had been shrunk by the laundry machine.
The inner tubing was one of our favors in Park Hyatt Hotel, however, it looked obscenity and did not match with the natural scenery and the well-designed architecture surroundings at all. It looked like a facility in a developing country.
Next Easter holiday was a late holiday, maybe no more snow for skiing. Originally we had planned to come again with whole families of six for skiing. Maybe it is high time for us to look for another ski-in ski-out hotel, though I have promised the young guy to meet him next year.
The best hotel during the whole journey. The place is so quiet and peaceful. The onsen are so good with the best ocean view. They offer very nice service like the sunrise room call service, and was amazed by the speaker in the room. Best place to relax! 1 point needed to note is that all private onsen are required for additional charge, unless you book the package with the private onsen.
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