Location: Near to Karuizawa train station (approximately 15 min walk to hotel west) and 10min walk to shopping mall. 5 min shuttle bus to reach ski area.
Room: Clean and comfortable. But the bath powder is like toilet detergent scent.
Amenities: there is Family mart operates until 11pm in hotel west.
Service: Front desk lady can’t really speak English and hard to communicate. The man at cloakroom is unfriendly.
Shuttle bus service: Shuttle bus service provided within the shopping area, hotel east and west. However, the instruction is unclear to us. When we queued up for the bus to station, the hotel staff did not inform us the bus was here and to align the bus but just change the next bus arrival timing. Until entire lane of the guests missed the bus. We had to walk all the way to station with our huge luggage.
Snow Park: No clear direction or sign board to go snow park from hotel east. The snow park area is kinda small and suitable for young kid (below 7 years old). It is boring for kid above 7 years old.
One of the best hotels I’ve stayed in. We visited in early November 2025 during the autumn season, and the beautiful foliage added such a romantic touch to the surroundings.
I loved the modern interior, the comfortable bed, and the overall room layout. The hotel looks incredibly romantic at night too, especially with the reflections on the pond.
The outdoor onsen was a highlight. It felt serene at night, and the maple trees lit up in the evening made it absolutely scenic. The onsen is located in a separate building, so you do have to walk through the cold, but it wasn’t an issue as the hotel provides thicker robes. If I had to nitpick, the indoor slippers weren’t the most comfortable.
We drove during our stay, so getting to nearby attractions was easy. There’s a large supermarket and a pharmacy about 5–10 minutes away, which was very convenient — we didn’t even need to visit any convenience stores.
This hotel impressed me so much that it made me look up where else Hotel Indigo has branches in Japan!
The location of the hotel is excellent just opposite the zenkoji exit of the Nagano station. The receptionist and staffs are also helpful when we needed to borrow electric plug converter and extra pillow. They were helpful in assisting luggage storage early then check in and later after check out. The twin room is big enough to allow for two big suitcases opening and the bed is comfy. Would stay again when I visit next time!
I chosen Cottage A to stay in. While there is nothing much to complain about the cute cottage, personally it is a bit too small for me.
But nice environment, good and helpful staff and a very convenient shuttle system to bring you around.
You can also call an internal shuttle service that can ferry you from your cottage to the newer West hotel for their buffet breakfast. Otherwise you can eat at the East Hotel for either a Japanese meal set breakfast or a Western style set breakfast. The bread is really good and soft. The outlet shopping mall is accessed by their half hourly shuttle bus and you can do your premium shopping there and eat at their various restaurants or at their food court style food outlets.
The staff are all very friendly and helpful from driver to receptionist to cleaning staff. We have a pleasant stay in this hotel. The pick up service to and from JR station as well as the snow house are a plus for us. Furthermore, the breakfast variety as well as freshness of ingredients are highly appreciated. They are nice enough to give me a ride after my checkout for picking my luggages back . Overall speaking , I will recommend to others of this hotel .
It was my first time staying in this hotel, my second time in Hakuba.
The hotel staff was very nice and helpful.
The equipment in the hotel is clean and new. I also liked the design of the hotel.
One slight disadvantage was that the hotel was far from many facilities in Hakuba; it would be fine if I were driving. The heat in the summertime makes moving around Hakuba difficult.
Vay canına!! Ne gizli bir hazine. Bu otel küçük ama muhteşemdi!! Pahalı ama ödediğinizin karşılığını fazlasıyla alıyorsunuz! Omachi'de saklı olan bu otel, kayak parklarına gitmek isteyenlere ücretsiz servis otobüsü sunuyor. Personel çok cana yakındı ve servis çok iyiydi!! Yemekler muhteşemdi, özellikle ara öğünler ve akşam yemekleri için açık büfeyi tavsiye ederim, her şey vardı! Bayanlar için özel bir onsen (kaplıca) olması da mahremiyetlerini gösteriyordu. Spor salonu, çocuk oyun odası ve kapalı havuz da vardı. Liste uzayıp gidiyor! Çok teşekkürler!!
Matsumoto Jyoka Uzuhashi is the perfect place to unwind after a day of travel or work.
The gym provides a place for guests to work out.
This property is home to a restaurant.
At this villa, you'll have access to a garden, gaming area, and tea room.
Parking is available at the property.
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CCraigoVay canına!! Ne gizli bir hazine. Bu otel küçük ama muhteşemdi!! Pahalı ama ödediğinizin karşılığını fazlasıyla alıyorsunuz! Omachi'de saklı olan bu otel, kayak parklarına gitmek isteyenlere ücretsiz servis otobüsü sunuyor. Personel çok cana yakındı ve servis çok iyiydi!! Yemekler muhteşemdi, özellikle ara öğünler ve akşam yemekleri için açık büfeyi tavsiye ederim, her şey vardı! Bayanlar için özel bir onsen (kaplıca) olması da mahremiyetlerini gösteriyordu. Spor salonu, çocuk oyun odası ve kapalı havuz da vardı. Liste uzayıp gidiyor! Çok teşekkürler!!
CChenieeOne of the best hotels I’ve stayed in. We visited in early November 2025 during the autumn season, and the beautiful foliage added such a romantic touch to the surroundings.
I loved the modern interior, the comfortable bed, and the overall room layout. The hotel looks incredibly romantic at night too, especially with the reflections on the pond.
The outdoor onsen was a highlight. It felt serene at night, and the maple trees lit up in the evening made it absolutely scenic. The onsen is located in a separate building, so you do have to walk through the cold, but it wasn’t an issue as the hotel provides thicker robes. If I had to nitpick, the indoor slippers weren’t the most comfortable.
We drove during our stay, so getting to nearby attractions was easy. There’s a large supermarket and a pharmacy about 5–10 minutes away, which was very convenient — we didn’t even need to visit any convenience stores.
This hotel impressed me so much that it made me look up where else Hotel Indigo has branches in Japan!
MMisafir KullanıcıIt was my first time staying in this hotel, my second time in Hakuba.
The hotel staff was very nice and helpful.
The equipment in the hotel is clean and new. I also liked the design of the hotel.
One slight disadvantage was that the hotel was far from many facilities in Hakuba; it would be fine if I were driving. The heat in the summertime makes moving around Hakuba difficult.
MMisafir KullanıcıLocation: Near to Karuizawa train station (approximately 15 min walk to hotel west) and 10min walk to shopping mall. 5 min shuttle bus to reach ski area.
Room: Clean and comfortable. But the bath powder is like toilet detergent scent.
Amenities: there is Family mart operates until 11pm in hotel west.
Service: Front desk lady can’t really speak English and hard to communicate. The man at cloakroom is unfriendly.
Shuttle bus service: Shuttle bus service provided within the shopping area, hotel east and west. However, the instruction is unclear to us. When we queued up for the bus to station, the hotel staff did not inform us the bus was here and to align the bus but just change the next bus arrival timing. Until entire lane of the guests missed the bus. We had to walk all the way to station with our huge luggage.
Snow Park: No clear direction or sign board to go snow park from hotel east. The snow park area is kinda small and suitable for young kid (below 7 years old). It is boring for kid above 7 years old.
FFrequent Flyer FyA wonderful stay here. Refreshed and modern. We had the family room with two futons which was pretty spacious. The only downside was that the basin was located inside the bathroom, making it inconvenient for others to use it. The location was brilliant as it was only walking distance to Echoland with plenty of dining options. The breakfast buffet had a pretty good range though if some of the dishes could be different each day that would be even better. One thing to note that is that the car park is unsheltered. We stayed for the ski season in January and on one night there was heavy snow, so the next morning we had to spend some time shovelling the snow around our car before we could drive it out. I suspect this is pretty typical in Hakuba though. Overall we were very satisfied and would highly recommend this for a family ski trip.
MMisafir KullanıcıStunning most beautiful time here ! Staff were great help & friendly . Shuttle service on time . Gorgeous rooms & comfortable bedding & absolutely clean . Wonderful experience.
DDreamniteI chosen Cottage A to stay in. While there is nothing much to complain about the cute cottage, personally it is a bit too small for me.
But nice environment, good and helpful staff and a very convenient shuttle system to bring you around.
You can also call an internal shuttle service that can ferry you from your cottage to the newer West hotel for their buffet breakfast. Otherwise you can eat at the East Hotel for either a Japanese meal set breakfast or a Western style set breakfast. The bread is really good and soft. The outlet shopping mall is accessed by their half hourly shuttle bus and you can do your premium shopping there and eat at their various restaurants or at their food court style food outlets.
MMylingThe location of the hotel is excellent just opposite the zenkoji exit of the Nagano station. The receptionist and staffs are also helpful when we needed to borrow electric plug converter and extra pillow. They were helpful in assisting luggage storage early then check in and later after check out. The twin room is big enough to allow for two big suitcases opening and the bed is comfy. Would stay again when I visit next time!
MMisafir KullanıcıThe staff are all very friendly and helpful from driver to receptionist to cleaning staff. We have a pleasant stay in this hotel. The pick up service to and from JR station as well as the snow house are a plus for us. Furthermore, the breakfast variety as well as freshness of ingredients are highly appreciated. They are nice enough to give me a ride after my checkout for picking my luggages back . Overall speaking , I will recommend to others of this hotel .
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