Abidjan Otelleri

In general, the hotel is good, but since I came to the hotel late, I couldn't find anyone at first, the taxi driver helped me and the hotel manager came.

The front desk staff do not listen to the concerns of guests but rather argumentative only towards protecting the interest of the hotel and never cared what your complaints are. On the day of my arrival I was made to stand waiting for 3 Hours even though I arrived 3 Hours after the normal checking in time, they spent the 3 Hours arguing about my online payment which was already done on Trip.com yet they said they could not find the payment history when in fact they did not have the patience to read the system well and locate the payment history but rather demanded me to pay again for bookings which were actually paid online until I had to show them how to read the system to solicit the information (I had communicated with trip.com with complains and shown the payment receipt to the hotel and they still could not comply until I showed them how to read the information on their own computer;before I could be allowed to check in). Also, at breakfast, I was made to pay again after I have booked a room with two breakfast included but hotel refused to understand and even after showing the booking information on the system which clearly indicated Breakfast X2 per day so I ended up paying again for the breakfasts to avoid embarrassment. The restaurant staff were very unprofessional and careless about hygiene (the bread spoon had fallen to the floor and one of them picked it and dropped it right back into the breadbasket without replacing or cleaning it before putting it back into the breads). ”DO NOT DISTURB” signage meant nothing to the cleaning team who continuously banged on the door because they wanted to iron or pick up your laundry even without you making a previous request for such services. I have never seen in any part of the world where hotel staff compete with hotel guests to take the lifts (elevator) leaving the guests waiting for the next ones (hahahaha). Staff were unfriendly and rude.

Although only short, we really enjoyed our stay here. We arrived late on a Thursday night and checked out on the Saturday morning. Staff spoke wonderful English and were very accommodating of all our needs. On the first night I felt terrible as I went back to reception at least four times to ask for different things (a second towel, water etc) (eek!). The room, although small, was very clean and the air-conditioning worked well. Breakfast was selected the night before, based on about three or four different selections: what we’d like and what time we’d like it. Choices were generally an omelette, pastries, or local dishes with meat. We opted for the basic pastries each morning, though no butter or spreads accompanied them. Otherwise, the bread was very fresh! We also had freshly squeezed juices with our breakfast and they were great! Our stay was incredibly quiet and we slept very well on both nights, partly as I don’t think there were many people staying there at the time. The bed was also super comfortable, though perhaps not to everyone’s liking as the mattress was quite hard (which I love). The only real drawback to our stay is just how far away from everything the hotel is (and maybe also the very dim lighting in the room, as others have commented). That being said, it’s a very local area and a great opportunity to explore away from the tourist sites. As we were to depart the Ivory Coast in a few days and needed Covid tests, staff were very generous in printing out documentation for us upon check out (thank you again!). We’d definitely stay again :)

Hotel super but the cleanliness of some rooms is to be reviewed for

This is the worst Hotel I have encountered in my entire life. Where do i even start, from the front desk to the rooms, nothing speaks of class or hotel service. The front desk are not polite very rude and do not have an atom of customer service in them, please stay in the hotel at your own perils. The hotel claims to be a 4 star hotel but in my opinion it is worse it is a disgrace to what 4 star stands for, how can a hotel refuse to change your bed linen but changes it every 2 days, this already tells you that the staff are lazy and speaks poorly of hygiene. Even a 1 star hotel changes the bed linen daily and offers you a new towel. Restaurant is poorly run, the chef thinks he is a master chef, please re train your staff, Breakfast options are so poor you will want to vomit, the food all have no taste, use ingredients like ginger and garlic in your food for taste. A four star hotel that does not even have waffles, scrambled eggs, or sausages and bacon, and no working coffee machine, is a disgrace to a 4 star brand. Please avoid this hotel it will suck the life out of you, and you will see the literal definition of unprofessionalism.

Hello I find Trip-coins and easily to have accommodation in the best hotels with the details of the different services of the hautel thank you very much kisses

nice hotel, good services, in the centre of plateau (town), I was surprised that there was no pool. The room and hotel services is good. However the glasses for beers should change, beers are served in not beer friendly glasses. overall the experience at the hotel was good

The breakfast is good, the restaurant environment is very good, recommend the almond croissant! The room is small but clean. The location is convenient for transportation, and you can drive to the commercial center quickly. The price is reasonable!

The reception is good but the rest leaves to desire since 14h no wifi water flowing from the hill nobody comes when he is warned it is a little abused it takes care of us at 21h more I had made a special request either saying honour the message was not sent so nothing was done services are no swimming pool iced jaccuzi like this really small suite is not elegant for a suite at the view of the hotel and its price you don't expect this especially for a month honey I was very disappointed the pipeline that makes abominable bouquet the restaurant I ordered a purée it was purée heating without taste the beef brows I asked bleeding it was good but it is harched cooked I don't recommend that Hotel experience very disappointing despite the pleasant staff I think if you want to do too much it doesn't get out and so the hotel service takes a sacred seminar wedding hotel should know if you are a hotel stay a concentrated hotel you on one and only thing that will allow the customer to feel comfortable and listen and especially want to come back I think for a hotel it is essential to act like this you lost 2 customers who wanted to spend a pleasant night We haven't even been massageing to want everything to do at the end you do nothing and you lose money.

I had to spend a night's stopover in Abidjan and I chose ONOMO for its proximity but the catastrophic customer experience means I won't do it again. The driver who was supposed to pick me up was quietly going about his business in the airport. I had to borrow a phone to call the hotel. They told me to go to the parking lot and that the van is there. On site, I don't see the Driver either. A real hassle. I arrive at reception, I explain my adventures to the front office, they didn't even calculate me. They barely wanted to tell me to stop being smart. A lady with colored dreadlocks almost glared at me with a contemptuous and shocking look. Let's not talk about the bedroom. Luckily I only spent one night there. Next time, even for half a night, I won't come because if you're still working it's thanks to our customers, otherwise you'll be unemployed for a long time. You should bend over backwards for our comfort and well-being. That’s the customer spirit! Apologizing for an inconvenience caused to a customer is the least you can do in the hotel industry.