Anji Sky Land Squirrel Tribe Hotel

Overpriced family hotel with outstanding views but room for improvement. I reserved the room a week before arrival, which meant the room rate was almost 2000 RMB a night. At this price, I was expecting excellence and arrived to mediocrity. I travelled with a Chinese friend and when we arrived, although the room was booked in my name, they chose to speak to my companion. When I tried to speak, the staff smiled condescendingly and then continued to talk to my friend. I was surprised to receive xenophobic behaviour in modern China, especially since I can converse in Chinese and there are many translation and AI chatbots to assist with communication. We walked to the room and on inspection we discovered the door hinge was broken, dust and hair on the floor, hair on the mattress which was accompanied by a yellow stain (photos 3-7). As the staff couldn't communicate in English, I messaged Trip.com and decide to resolve the issues the following day. The staff had been informed of the poor quality of the check-in and the cleanliness of the room and offered to upgrade us to their sister hotel, Banshanyinzhu Resort. The view from the room (photo 1 & 2) was stunning and the room looked pristine how on inspection the room had not been deep cleaned since either its construction or refurbishment with dust in the high shelves, on the shower head, sawdust behind the bedhead, leftover building materials under both sinks (photo 8-11). We informed the hotel, as we had been given a WeChat, and they came to witness the simple inspection. They offered to move us again but as this was our last night and we chose to stay based upon the views and then went to dinner which the hotel offered as part of compensation for the previous night. Arriving at the restaurant, uncleanness was concurrent theme (photos 12-14) with the dishes not being clean and the lazy suzanne not being wiped down. Fortunately the completely meal for two was well portioned and seasoned (photos 15-18). After a filling and tasty meal, I had a shower and felt a slight pain on my foot to discover that the nails attaching the carpet protruded through and some flooring was broken causing a minor scratch. All of this could have been avoided had the staff been more diligent. Did I overpay? Yes Was the service mediocre? Yes Are these challenges easy to overcome? Yes Have other customers made similar complaints? Yes Will the hotel improve? I hope so Is the location memorable andbeautiful? Yes Would I revisit? Yes Regardless of the fact they have some untrained and unprofessional employees and they need to improve their cleaning standard and ensure that maintenance does a proper inspection after a fit and finish, the location is great and it's very easy to get into the park. It's very family orientated and I'm sure children could make lifelong friends here. If you're considering going, I'd highly recommend price watching. It's not a perfect product so don't overpay, like I did, and expect a 5☆ experience.

Highly Recommended! The hotel offers what it promises and provides quality service with exceptional views! Location ⭐️ Perfectly nested in the picturesque Anji natural landscape! Ridiculously close to the tele cabins to Skyland- which is an adventure land park/hiking/ skiing: Cleanliness ⭐️ The room was very clean and nicely set up. Everything was carefully designed and hygienic. Staff ⭐️ Very helpful! (Despite my limited Chinese). We got an upgrade and lots of smiles!! We definitely recommend to friends!

We had a great stay. The rooms are luxurious, clean and the view was stunning. Very friendly staff, good Western and Chinese breakfast buffet. Delicious coffee. Special thanks to Chun-Yu Yang for her help and support.

It was really nice for kids and adults both … the service was fast and very hospital … the breakfast was suitable for international ….and night we enjoyed bbq…. swimming pool and hamsters and glass bridge nearby and many things nearby to let u relax and enjoy some days

The hotel is beautiful and rooms are nice, modern and very clean. Thebstaff is super friendly and goes out of their way to help. Our Hotel contact was Vera. She was very helpful and really quick to respond to our requests. They are all so great with children … this hotel will be my to-go hotel in the future when we travel to Anji. The hotel is close to the Sky Land Scenic area (5 minutes ride) and the have shuttle buses going there very often. They are building heavily in the area….is not loud though, but you can see new hotel constructions around.

Great staff

獨自帶女兒旅游，管家小鵬從抵達前到離開服務很好也很主動，房間設計有小樹洞，整體設計都很喜歡。樓下是松鼠樂園，晚餐前到書屋看書吃蛋糕，晚飯後在湖邊散步，隔天玩熊貓🐼部落。唯一缺點吃的太少選擇，早餐選擇少且環境太擁擠。總結下次還會來

給酒店滿分，環境滿分，服務滿分，房間滿： 感謝管家小張給我們升級了房型，視野非常開闊，陽台望出去可以直接看到大草坪遊樂場，還有小松鼠🐿️，咖啡屋、酒吧！ 酒店出發去雲上草原也很方便，大堂有接駁巴士直接到纜車入口；離開酒店小張管家還給小朋友送了松鼠毛絨玩具，喜歡的不得了！

安吉之旅，最後一站雲上草原，管家小鵬提前加了微信，發了注意事項，還給免費升級了房間，住在了半山竹隱的大床房，房間軟硬件都很新很好，還有投影儀大幕布，晚上看個綜藝很爽。房間景色很好，有電梯很方便。去下面的松鼠部落玩兒也很方便。酒店有接駁車去往熊貓部落探險樂園，雲上草原索道站。趕上下雨雲上草原沒玩兒爽，下次有機會再來