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Four Points by Sheraton Arusha, the Arusha Hotel
4.1/567 Değerlendirme
Our stay at the hotel was one of kind, Scola and the reception team were very helpful, always eager to assist. What stood different for us was upon arrival, A Lady came out pushing a cart, joyously greeted us, we were reluctant to her help with luggage but she insisted and said to My wife “A Queen does not Carry Luggage, only Her CROWN” My wife and I loved this statement, changed our day. We thought it would be nice to mention her help to the Manager since we did not have cash to tip when she brought the bags to the room, we came down asked for the Manager and was astonished that The Bell Lady was the one in charge. We do not see this back in our country. The hotel is beautiful and was easy for us to visit places around. Definitely coming back.
New Safari Hotel
3.7/522 Değerlendirme
We spent one night in this hotel. They are centrally located and average for age of property. Door locks were not working so had to have someone from the desk come unlock our door each time that we went out and came back. Food service was very limited and the included breakfast was less that we had been getting during the previous week. The hotel staff was outstanding!!! Cannot say that strong enough. The staff deserves a 12 on a scale of 1 -- 10. They went above and beyond to provie service. When they said welcome they truly meant it.
Mount Meru Hotel
4.2/558 Değerlendirme
The environment is beautiful, clean and hygienic, the front desk is very good and late check-out until two o'clock in the afternoon, breakfast is not very rich, but you can eat. Tanzan blue is sold in the lobby but there are not many varieties. The most important thing is that when the hotel goes out and turns left along the wall, there is a Chinese restaurant. It takes less than five minutes to walk. The owner is a Shanghainese. The food is cheap and delicious. The owner also does tourism projects and is very nice.
Kibo Palace Hotel
4.3/552 Değerlendirme
The room is clean and tidy, the front desk service is very enthusiastic, the breakfast dishes are rich, and the location of the hotel is also good. It is very suitable for business trips. I will consider staying next time I come to Istanbul.
Gran Melia Arusha
4.6/566 Değerlendirme
Although the gardens look nice, the lobby and rooms are nice, that is about where it ends. The housekeeping standards and service quality issues leave a lot to be desired. I travel enough that I know what a reliable standard is - and this hotel isn’t it. A laundry list of problems shows that the staff is not properly trained and the management over housekeeping and rooms is not training their staff properly or not. Checking their work in the rooms, or both. A sample of the issues: - room not cleaned or serviced all day. - towels not replaced and left with none - carelessly letting window curtains get caught in sliding door so that air conditioning won’t go on - No potable water left in the room At all - Broken air conditioning - doorknobs missing on the drawers - not answering the phone at guest services after multiple tries - stains on upholstered furniture - Stains on “clean” towels - dry rough and worn towels worthy of a 2 * hotel - lack of hot water in the shower And the list goes on… How can a hotel that holds itself out at this level have such bad service quality details? Doubt I will be back here for a visit, but I have had similar bad experiences at other gran Meliá properties, so is there a pattern here on lower housekeeping and room standards? Wifi was good. Bed was a bit too firm. Had a work desk and large panel TV. Small safe available in room as well.
Saruni River Lodge
3.6/50 Değerlendirme
It was such a lovely place to stay. So quiet and such lovely staff to help with anything you need! They made a good breakfast to go as we started our safari very early in the morning, they even phoned us to make sure we where up in time for our lift!

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