Aurora Otelleri

This week, the restaurant staff, especially David Kookie and Jessica Voh, waited on the 100+ customers each day they had breakfast here. Besides the fact they served so many people at once, my husband and I were amazed at the effectiveness they demonstrated. They prepared the breakfast area with polished silverware, fresh coffee, replenished serving bowls with fresh fruit, sustained clean tables while keeping attentiveness with coffee refills and table checking for each of them with positive and respectful attitudes. They deserve much credit along with the rest on on staff this past week keeping pace with such volume of customers while staying cheerful.

I usually dislike Fairfields very much, but this was a very short stay and I just picked something at the lowest price that wasnt too far from airport. The employees were extraordinarily friendly. The hotel offered coffee 24 hrs a day. Coffee was actually pretty good! :-) Free parking, quiet area. The room was fine. You could hear some noise from adjacent rooms upstairs and on the side, but not too bad. Absolutely no complaints, 5 star stay!

Unbelievably bad service by Taylor, Front Desk Manager/Supervisor. When we came back to our room at the end of the night there were issues immediately. There was a missing lightbulb in one of the light fixtures, only one TINY trash can in the entire room, and the video cable for the TV was nonexistent. Along with the room just feeling like it was in disrepair, and had not received a deep cleaning in some time. These maintenance issues were remedied. The manager on duty at the time, a gentleman, was very accommodating and kind. As was the gentleman that came to the room, this would have been the night of April 21, 2022. Around 10PM when the complaint was placed. We did our best to enjoy our stay in the TINY overpriced and frankly not entirely clean room the best we could. The day before checkout another kind manager gave us a late checkout for the next day. I wish I had remembered his name, though I did not know I would be writing this review until the night of 5/12/2022, this evening. We noticed what turned out to be an improperly placed smoking charge on our card. We called to discuss our dispute with the manager on duty at the hotel. This evening, 5/12/2022, at approximately 7 PM. Taylor answered the phone. She was the manager on duty. She explained that the charge was for smoking in the room and that there was some sort of evidence in the room. I made it clear my wife and I don’t even smoke and asked for said evidence. Taylor immediately became argumentative and told me that “you can take that up with your credit card company”. I explained that I had worked in the hotel industry (I was a manager for a hotel company in San Diego some years ago) and that it is blatantly clear when someone had smoked in a room and that they must have gotten the room wrong she repeated that I would “have to take it up with them” and then she HUNG UP THE PHONE. She hung up on us. I called back, asked for her manager, she indicated that she was the manager and I tried to continue the conversation, asking why she had hung up on me. She said “because I was stating a fact and there is no dispute”. I explained that it is indeed a dispute, over the opinion of the hotel being I smoked in a room I hadn’t smoked in. SHE HUNG UP AGAIN. I called back, asking for the name of her General Manager. She said his abbreviated first name, and told me to talk to him in the morning and HUNG UP ON ME AGAIN. I decided it might be nice to have his full name, given the fact that the issue had now become about her service, and not the fee, and that I wanted to make sure I talked to the right person. I called back, just asking for his last name, she HUNG UP on me again, I called back a final time, again asking for her managers name, and she again hung up on me. I called the neighboring property and obtained the General Managers full name. I placed a call with corporate customer support and opened a case regarding Taylor’s service. I’m not going to go on and on. But I have never

Excellent Services, Attention and compression since there was no problem in delivering time after Departure

Staff above average, room as expected, property clean. What made this a poor experience is the worst shower in I have ever run into in all my Marriott visits (100+ a year). The shower head was at the ceiling, a person would have to be nearly 6ft tall to adjust it. The shower head itself sprayed in a wide circle. Someone short, like me, had water around me but not actually hitting me. I was either getting burned or freezing, no middle ground. Getting ready for the conference took twice as long as it should have because of this situation. Very unfortunate.

My wife and I got married last year at Woolley's. So, for our first anniversary we returned to Woolley's for a night's stay. We enjoyed dinner in the restaurant Saturday evening and then had the buffet breakfast Sunday morning. The atrium in Woolley's provides a peaceful place to relax. The atrium pond in Woolley's has beautiful Koi fish. Jim and Rose, October 1, 2022.

We found a good rate here for 92.00 w tax. When we walked in hotel we were greeted by Quevette at the front desk. We did not have a reservation and she was most pleasant anyway. She made a special trip up to the 3rd floor to check to see if a room was ready. when she returned she explained just a 15 minute wait and we could ck-in as it was before the 3:00 pm check in time- We were very weary travelers on our way home from visiting Colorado Rockies, Grand Tetons Yellowstone Little Bighorn Memorial Park, Devils Tower, Deadwood, Mount Rushmore, Crazy Horse, Badlands, Wall drugs, and Hot Springs SD. We were tired. Quevette advised if the room was not satisfactory to let her know and she will arrange another room. The room was clean comfortable and next day we had free breakfast and off to the airport- Hotel is 20 - 30 minutes from airport ….Good place to stay but hotel could use some touch ups.

Located in Aurora (Jewell Heights - Hoffman Heights), Hyatt Regency Aurora-Denver Conference Center is within a 10-minute walk of Anschutz Medical Campus and University of Colorado Hospital. This upscale hotel is 0.5 mi (0.8 km) from The Children's Hospital and 4 mi (6.4 km) from Buckley Air Force Base.Don't miss out on recreational opportunities including a 24-hour fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 miles.Grab a bite to eat at Borealis, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily for a fee.Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Aurora? This hotel has facilities measuring 30000 square feet (2787 square meters), including a conference center. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 249 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Me and my husband checked in on Thursday the 31st for a little getaway for a few days. The room itself was very nice. The attendees not at all. After we were finally able to check in we had to wait almost 5 mins for the only working elevator to take us to our floor. Not because it's a large hotel as it's only 5 floors but because it was extremely slow. My husband woke around 3 am and looked out the window to see that our truck was no longer there. Mind you we were not only under a light but also a working camera. When we went down to talk to the desk it took her a while to come out of the office and she rudely confirmed that our vehicle had been broken in to hot wired and stolen. She was annoyed by the fact that we reported it as and I quote it happens here all the time they will just drop it somewhere once the fuel is gone. She was in the office on her phone and not watching said monitors. Why have them if they are not going to watch them?? After almost 2 hours the cops came and again the attendee couldn't even call us down to meet them, the sheriff had to call us. That was the last time we were spoken to by the staff. The housekeeping staff would park there carts next to our room but we were never offered any service even though our booking was for 3 nights. The management never contacted us in regards to the theft. No one did. I will never be back here. We do plan on contacting corporate as we feel as though the hotel itself should have some sort of responsibility and also because it seems as though this is a regular occurrence here at this hotel.

We held a meeting at the location during the last week in June. First, let me say that the staff were fantastic, but the facility was not. First, my room and several others smelled of cigarette smoke. The smell was so bad that my spouse noticed the odor on the clothes in my suitcase when I came home. Several other attendees notice mold in the bathrooms. The high speed internet in the meeting space, for which we paid did not work and could not be fixed. The bar was understaffed during the busy 5-7 pm period, resulting in waits of 15 minutes or longer just to order a beer.