Courtyard Austin North/Parmer Lane

已經預付的套房，居然辦入住的時候説被賣掉了。雖然攜程立刻出面交涉，但還是沒有我原來預訂的房型，酒店的態度很不好。

I booked a room with a KING bed and a sofa which was a bigger room. But when I checked in at the hotel, I was given a room with 2 separate small beds. And when I went back to the front desk, I was told that the type of room that I booked wasn't available. So, please make that make sense to me! I wasn't happy at all about that! I have never had this problem before.

Our reservation was cancelled without notifying either my friend or I. Had to search for a new hotel at 1/2am. My friend was in the hotel for several hours waiting for me to arrive so we could check in because they couldnt find her name. I was on the phone with someone about the reservation and was notified it was cancelled. I asked why and they said they were overbooked. So I asked, " so you cancelled our reservatiom so you could give it to someone else?" They hesitated and would not give me a straight yes or no. Once I arrived at the hotel, I asked how it was possible for our reservation to get cancelled and for them denying my friend to check in. I had called five days earlier to confirm the reservation and to add my friend's name. I even got an email for confirmation. The nice staff member tried again and found her name instantly. We were confused how his coworker couldnt do that 5 hours ago. My friend was in the hotel when someone cancelled our room. It was outrageous for them to cancel and not let her know so we could find a hotel ahead of time. Too much happened but this is the summary of our experience on March 1st.

Other than having to wait at least 5 minutes (with two other people, btw) for someone to arrive at the front desk to check-in, the rest was just fine. Clean and comfortable room.

Super great experience. The staff is going the extra mile to accomdate every request, going the extra mile- Zoey front desk, manager Donna, Christian, also Roger, everyone shows extra professionalism, amazing patience, friendliness, politeness, positivity, care and also being very prompt. The housekeeping crew does an outstanding work I never saw before in any hotel in the US or internationally (and I traveled a lot), the room looks like "out of the factory" every day. Regarding the rooms, they have very new and modern furniture, including the beds and linens. The atmosphere is very warm and feels like a vacation (lobby with the bistro crowd, kids playing in the indoor pool until 11 pm on the weekend). The view from top floors is great. The parking and surroundings are very safe. I strongly recommend this place!

A comfortable hotel in a central location with nice bedding and clean rooms. With our windows overlooking I35, it was a bit noisy during the night.

Bathroom baseboards needed replacing or caulking. Trim was separating from the wall. Bathroom and sleeping area was otherwise seemingly upscale and very clean but this issue distracted and made me uncomfortable.

easy to get in and out, Smoothie king is in same parking lot, but also close to toher places, movie theater, whataburger. 20 min drive to 6th street/congress

it was great!!! Comfortable and quiet. Free breakfast should be included.