Extended Stay America Suites - Austin - Metro

#好評#對毛巾清潔度，Wi-Fi，房間佈局滿意；这家酒店的日常管理工作有些稀松。酒店房间里的设施维护及卫生清理非常粗糙，我所住过的房间里的电炉表面上生有近一个毫米厚的铁锈，电炉表面锈迹斑斑，显然这里的服务员没有及时对于这些厨房灶具进行常规的卫生清理和维护处理。导致炉台的外观显得非常肮脏不堪！此外，卫生间的硬件设施修建挺好，但外观墙面的卫生清理不到位，有些明显的污点清理不够细致，难以让人心情舒畅。对于这些细节要求苛刻的游客在选择住宿的时候要慎重考虑，三思而后行为佳

This was horrible it needs cleaning and also there were roaches crawling the microwave and refrigerator was horrible I’m a travel nurse and it left a really bad impression compared to your other properties it was definitely not worth the money and I was so nervous about the bugs I slept with the lights ON

Adults running around the parking lot barefoot. Urine on the floor of the elevator. When our elevator opened up on our floor, the was trash throughout the hall and chicken wings all over the floor. Our room had needle caps, and **** stems in the drawers. The room smelled like pee. We got there at 10:15pm to check in and left at 10:30 and had to find other hotel. We would like a refund.

Horrendous! Where to start? I’ll go with the good, First the check in guy super cool, no problems with him…. Our room was cleaner than I expected given the rest of the property. Now the bad, Our room was next to the stairwell, we attempted to use the stairwell as the elevator was filthy, there was a wet flood sign just laying there and sawdust all over the floor. But when we walked into the stairwell it smelled like human feces and urine. I just about vomited and had to turn back to use the elevator. The room keys, we had to have them reset every time we left the room. One time I waited, yelling for a counter clerk for 10 mins and no one ever showed. They were somewhere in the building and finally showed up. The staff doesn’t care, and it shows. Do not stay here. Run!!!

Furniture and appliances in poor condition; TV remote was missing and the replacement they gave me didn’t work. A lot of people hanging out in the halls and lobby and even lying and sleeping on furniture in the lobby. This hotel appears to be in use for providing housing to the homeless, which I think is commendable (and necessary!), but as such it should not be available for tourists. Keep it one or the other but not both. On the plus side, there was plenty of parking, and the coffee was hot (and good), and the property was quiet.

The hotel was always loud and I believe people live here on the regular. Hallways constantly had debris in it. Looked they were never vaccuum. Noises all night, inside and outside the room. Bedding was not the best either.

Hotel said nonsmoking, but the whole hotel stinks like smoke. Place is very outdated, carpet extremely dirty, bedding was very uncomfortable. If it wasn’t b/c it was already 11:30pm when we got there we would have stayed somewhere else. Never again staying in this brand of hotels.

The hotel is very unkept and dirty. The first thing I noticed was the smell of smoke entering the facility. Secondly, I had the horrible experience of having a dirty pull-out bed that had remains of what appeared to be blood all over the bed. The front office clerk did try to assist me getting another room but informed me that the pull-out bed was also dirty. I canceled my reservation and took my business elsewhere. I am unaware the hotel is an affordable hotel but there is no excuse for this type of deplorable conditions.

Absolutely the WORST hotel I’ve ever booked. It was NASTY. Do NOT book this hotel. There were dead roaches in the room and in the hallway, trash littered everywhere in the hallway. It appears nobody has vacuumed or cleaned the carpets in months. The second you walked into the hotel, you could smell ****. The entire 3rd floor smelled like ****, we had kids with us this stay, that is the only reason I’m complaining about the smell, but it’s posted as a non smoking facility. Austin PD was being called to the property while we were addressing concerns with the front desk, by the front desk. The only good thing I can say about this whole experience, the guy at the front desk was PHENOMENAL. He was so polite, understanding and apologetic for the entire situation that he had no control over. if I could I would give him 10 stars.