Misafir Kullanıcı
30 Nisan 2024
I stay at the Hotel for two nights in March, I have some issue with my check in and request to talk to the manager Mr. Filipe, and he refused to talk to me, this is the first time that I request to talk to a hotel manager and he refused to listen to my issue, and at the end I found out that he is the Owner of the hotel, I don't really think this young owner is ready for the international travelers, his attitude is very rude and unfriendly. My 2 stars are giving to the front desk staff Ms Lilia, I name her Miss Yes, whatever I ask her, she always have a friendly smile, and say yes, yes, very welcoming, and also the breakfast staffs, they are very efficient ,friendly and helpful. Unfortunately the owner is so rude, so I won't go back again even I visit Aveiro . By the way, the communication is terrible too, I message them more than 5 times before I go, but they never reply. That's why my check in have some confusion occur. Unfortunately the owner is so rude, so I won't go back again even I visit Aveiro .
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