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At first check-in, staff said my booking’s payment was failed, I showed my booking confirmation with clearly stated payment successful, then he printed a confirmation for me to sign but I found that’s another one’s booking… totally another name… The 2nd print out was just showing my name without another personal information and I was told it’s okay to sign… Once I entered my room, there’s no bath tub, I called the concierge and claimed that when I booked this room type, photo clearly showed there’s bath tub and that’s why I chose this more expensive room type, staff just told me only Superior King room type offered bath tub… When I tried to take a shower, there’s no shower gel & face tissue in the toilet… what a big surprise that a so called 4 stars hotel could provide such service standard… I would definitely NOT recommend this hotel to anyone going to BATH for a visit… And what’s more, this is my Birthday trip with more than 3 hrs drive from the North, they really gave me a BIG surprise!!

Last month we stayed in the Premier Inn 100 yds down the road from the Hampton and boy the hotels are like chalk and cheese with the Hampton winning hands down. Reception brighter with plenty of cheerful receptionists to check you in. Rooms are well laid out with everything you need including a safe, fridge, hair drier and iron. Lovely big walk in shower with plenty of toiletries to hand and lovely fluffy towels and believe it or not flannels. Two sets are laid out in the bathroom ready for use. We had a twin room and found the beds to be larger than an average single bed, very comfortable and lovely bed linen. The TV on the wall is huge with plenty of channels to keep you entertained. Wifi is free. As for the breakfast well we found plenty of choice - sausages, mushrooms, beans, hash browns and scrambled egg. There was toast, croissants and muffins, fresh fruit, cold meats and cheese and I also spied pots of Oats so Simple you could make up and a waffle maker which was very popular. Given that this was included in the price (unlike the competitor where you have to pay an additional £9.50 for breakfast) we found it was a good enough start to our day. Location is great with the only downside, as with most city hotels, there is no on site parking. Quids cheaper than the competitor when we booked what is not to like?

Bathen House is simply phenomenal from the mixture of old and modern aesthetic that screams class, elegance and luxury to the squeaky clean, serene environment and the oh so polite staff that were always available to help and make your stay as comfortable as possible. It was such a remarkable experience and I would definitely go back again. I absolutely loved my stay at Bathen House and I swill always recommend. It was the best Easter Holiday and Experience.

This is an absolutely lovely hotel with beautifully appointed rooms, lush lounges, a bar, courtyard, restaurant, and a welcoming staff. There is plenty of space in each room and the bathrooms are pristine. However, in one of our two rooms we were only able to get hot water in the tub, but not the shower. Also, this hotel is at the top of the hill overlooking Bath and all of the shops the museums were down toward the bottom so getting from place to place was a challenge. One of our party has some physical limitations and could not walk easily up and down the cobblestoned streets. Additionally, we were there in July and the rooms are not air conditioned. The hotel will bring a fan on request, but without ice or refigerators, the little air the fan provided didn't always allow for a comfortable night's rest.

The room is decent but a bit old. The staff is nice and helpful. The hotel is facing a very beautiful and peaceful view. my family and I enjoy the stay so much. One thing you have to be aware is the car park is narrow and steep. not suitable to drive there with a big car!

Easy to drive by car, very close to the city, 20 minutes walk, very convenient to buy food, very quiet, good heating, small room, small bathroom, small shower, small bed.

The Kennard Guesthouse offered a great first visit to Bath in a quiet street but really close to the centre of Bath. The room was clean and comfortable. We had access to a garden which was lovely. The breakfast was great with a nice selection of food and additional fruit. I think since we were on the ground floor the Wi-Fi wasn't excellent but it helped moving around in the room or going to a common area.

The hotel is classy from the decor, the rooms, the menu and even the reception. Only a short walk from the city but far enough away for a nice, quiet stay. Check in was simple, even though we arrived before our allocated time. We were taken to our room. The room was small but beautifully laid out. It was clean and quiet. We stayed two nights and the bed was made for the second night whilst we were out. The bed was comfortable. The staircase, carpets and walls were tasteful and befitting the city itself. We had breakfast both mornings. There was a good selection to choose from. The smoked salmon and scrambled egg was amazing. The service was swift and polite. Check out was easy too. The complimentary sweets for the journey home was an added bonus. I would definitely recommend to anyone staying in Bath.