Spring Yingxiang Sky Garden Hotel (Beijing Tiananmen Wangfujing Branch)

Good location for access to the city and lots of good places to eat withing walking distance. Staff were ok, apart from the lady at the front desk who barked at me when I arrived, demanding payment 'You pay, you pay' without even checking that I had already prepaid - She did apologise later, but as they say, first impressions count. The room was ok, quite worn compared with the pictures on the Trip.com website, which are not representative of the condition of the hotel, which is now quite bad, but the biggest let down was the Sky Garden, which was one of the primary reasons I booked the hotel - Please see the pictures included with this review and compare them with those on the Trip.com page - The Sky Garden was actually a rooftop dump! In the UK this is classified as false advertising and illegal. The furniture was broken, rubbish everywhere and even washing hanging out. Since the weather was very good, I was hoping to sit out and enjoy the sky garden, but this was not possible. When I asked about going to the Sky Garden, the staff were not even embarrassed to direct me to it! Hotel not worth the money and better places to stay

Very nice

Great stay in perfect location to explore Beijing! Amazingly friendly and helpful staff. Definitely recommended!

Nice place, reception very helpful and speak very good English. Close to everything.

The toilet was so smelly... Couldn't improve much after telling staff to clean... And we were not able to watch TV as well... There was no connection most of the time. Beds were ok.

It was a pleasant stay. Loved the hutong styled hotel. The service was friendly

Staying there was an absolute pleasure. The place had all the amenities one could ask for and the location was fantastic. The hospitality was top-notch, making the experience even more enjoyable. Overall, it was a great stay.

Friendly service with staff who went out of their way to help us, good location. However, room was not what we expected, there was a horrible strong damp smell in the room as well as lots of mould on the roof. The bathroom area was not kept clean, we could see lots of dirt and mould on the corners of the shower and door hinges. These things must be kept clean for guests to feel they’re staying in a healthy and clean environment. We felt worried we were breathing in lots of mould. The pictures of the outside of the hotel were rendered images and this gave us a false perception of what the hotel would look like. In reality it is a much older building with no elevator.

We are a family of 5 with 3 children. The kids loved to sleep on their own beds. Customer service was superb and all the staff were extremely friendly and helpful! Will definitely stay here again!