Jiu Hua Spa & Resort

DONT STAY AT THIS HOTEL!! EVERYTHING IS BAD. The rooms are dark and gloomy, windows are small and broken, beds are super hard. The carpets in the room are so filthy. Rooms are not 100% clean. This was supposed to be a beautiful resort, the Coffee shop was closed, there was no one in the spa, the staff at the hot springs were so rude. The hot Springs are situated in the basement. It's not very good. Most of the amenities at the hotel is not in use. We were suffocating in our bedroom, we got an upgrade to a better room but the the new upgraded room had no fresh air. No air conditioning, we had to request a fan because it was so hot in the room during winter. Our room didn't have face towels, nor a hairdryer. Breakfast was so so, the cold meats were really good. The whole hotel felt like a ghost town.

Big hotel room capacity. Was used for the La Vuelta race event. Room cleaned.

Overall still consider good

We had a Great time, special at the hot springs.

This was a booking for my friend who joined me for one night. His room met expectations, and was good value. Breakfasst buffet was reasonable, however the food is not kept hot (including things like French fries and pasta that really should be kept hot). The dining room is left in a terrible mess by other guests. I am assuming that this was partly because we travelled on a holiday weekend when the hotel was extra busy. The 'western' restaurant did decent pizza... sadly the beer was not cold. The hot spring inside the hotel itself was a joke, really horrible. However, the walk to the relatively famous hot spring (shaped like a temple) was not to far. That hot spring is decent, although the addition of things like a giant plasma screen playing loud movies to children destroys any peace and quiet. The hotel itself seems to host a lot of functions, so it has the feel of high-turnover. It is a million miles away from being a high-quality hotel, but if you want a night or two somewhere different, and you fancy a hot-spring, you could do worse.

九華山莊很大，環境還不錯。室內設施、衞生及服務到位。這個季節有草莓採摘，每天還有新鮮的草莓送到酒店銷售和品嚐。我特別喜歡它的室外温泉游泳池，解決了一般泳池水温低、氯氣消毒和空氣不好的問題。非常適合我們老年人和小童游泳的需要。爭取每月來一次，特別是冷的季節，蒸蒸桑拿，洗個温泉澡再游泳運動一下。

本次出行是奔着汽車主題房間而來，室內的佈局陳設還是不錯的。小孩兒玩兒的開心，睡覺也踏實。總體而言能感覺到老九華山莊的選址是講求風水的，這麼大的一棟樓住在12層人體感還算舒服。 配套上入住晚上我去一層的超市買了些零食，玩具。第二天早晨因為房間沒配早餐，所以我去了前台大廳點了兩杯星巴克服務咖啡。總體還行。餐飲部是沒有送餐到房間服務的，如果吃喝都得出屋門覓食。 服務上首先肯定客房服務部接了電話馬上過我屋裡來解決電視電影台騰訊會員端掃碼收費12.99元而又不能使用的問題。態度積極認真。雖説最後是我自己在微信付款這兒投訴説付費而不能使用而得以了退款，但在和客房部前來的人員聊天中獲得了在16區樓東北邊兒有片有花有樹的清靜地適合帶孩子玩兒的有意訊息，使得我們飯後在那兒歡樂玩耍了好一陣兒。 這次入住我需要酒店務必關注的問題有三，實屬極其拉低酒店星級啊： 1前台辦理入住人員是否可以有禮貌用語及舉止的統一禮儀培訓？我辦入住時，是我主動問：你好，是在這兒辦入住嗎？挺漂亮可愛的女孩兒坐在那頭也不抬回了句：“身份證給我。”之後就沉默了五分鐘，我和我的家人乾等着。突然房卡被“摔”般的拍在大石頭桌面上。前台説：“房間在12樓”。我反問到：“這就完了？！”前台女孩倒是很平靜的回話：“完了”。能看出來對方就這樣工作，也沒針對誰。但作為服務行業，言行細節上絕對不可以如此隨意。其他的酒店前台往往和賓客都是站立，辦理入住也有引導和最簡單的禮貌在，如此這般在這個級別的酒店上見所未見。 2在酒店售賣首頁宣傳的觀光小火車是我消費選擇中的中意項目，但入住後打電話問酒店是沒有此項目的，告知如果遊玩可以選擇温泉。那麼是什麼情況？沒有了就不要再寫出來了。要不然為了孩子玩兒而去又沒有的，能不失望而又改變遊玩計劃嗎？ 3我晚上遛彎時才在酒店前台處看見了攜程入住通道的招牌，但入住時前台並未被告知攜程入住會員的權益。我是看了其他攜程會員的評價才知曉有離開時可以領免費停車的權益。問了晚間辦理入住的前台（這撥人還真挺好的，隨意但與人交流四目相對真誠有人情味。）我才知道在哪兒領停車權益。今上午離開時辦理也是一頭霧水，以為像其他酒店一樣收卡退房辦停車免費一起是一條龍。誰曾想服務員也是隨意的言行舉止，讓我再把卡退回給前台。前台一小夥子接到卡説了：“可以了。”這倒是簡單利索，可以接受。現在要我説我遇到的不滿意的酒店前台這些服務完全可以啟用人工智能機器人完成工作就好，效率更高。 這次入住是我用攜程軟件以來遇到的人員服務最沒有禮貌的酒店了。畢竟是北京首都境內的九華山莊16區的老字號啊，不能僅僅靠天天接會議，活動而存活。既然要做親子套房，那麼最簡單的軟件服務也得擔當的起吧。沒有房間的專屬管家已然在做親子套房上少見了，那麼前台門面最起碼要麼專業有禮，要麼真誠熱情吧？

帶娃入住參加比賽，到達時已經晚上10點，看到辦理入住的人很多，正想着要排好久的隊時，突然看到有個攜程會員專屬辦理登記服務窗口，沒人排隊，感謝賓客部的小王和小陳辦理很快，服務很好，還給贈送了早餐和入住隨禮。

孩子來參加比賽，訂的這裏的酒店，很多年前單位組織泡温泉來住過，這次重温，酒店很大，房間佈置中規中矩，比較乾淨，房間隔音效果好，聽不到外面的聲音。攜程訂房服務很好，解決問題態度好效率高，特別是賓客關係的小張和小王。以後還是在攜程訂房。