Madison Hotel Wangfujing Tiananmen Beijing

The rooms are not questionable because it’s very big and clean. The hotel located very close to the Main Street Wangfujing. Although breakfast wasn’t the best but the hotel receptionist are very helpful. The hotel is very clean and big and families friendly hotel.

Hotel is clean and spacious. Wonderful mattress. Location is at the central and just within 2-3mins walking distance to the shopping streets

1. great location, easy access to the forbidden city and top shopping areas 2. nice restaurants with local foods is nearby. 3. front desk is kind & helpful. 4. one can relax and have tea or coffee in the lobby area ( free to hotel guests ) 5. the room is spacious.

Very good location. Near many famous sights, shopping and restaurants. Unfortunately in order to use wifi you need to have a Chinese phone number. The front desk staff is kind, however I never met anyone in the three days I was there that understood anything more than "hello" and "thank you" Probably perfect if you are a national but not great for foreigners.

My daughter and I stayed there for 4 days in mid October. The location is perfect and the staff are generally fine. In the morning of the second night, my daughter woke up with an insect bite on her finger. We thought it was just a one time incident so we did not do or say anything. The next morning she woke up with 3 more insect bites on her upper arm and face. This time I informed the staff at the front desk. He said the manager will contact me during the day via WeChat. The bruises from the bites were spreading and getting irritating and very painful. So, we went to a pharmacy and the pharmacist there recommended us some lotion. She thought they were some insects bites. The manager did not contact me until we got back to the hotel late at night. I asked the front desk what have they done to fix the problem, she called the manager and have the manager speak to me. The manager was adamant that those cannot be insect bites from the hotel because they have pest control done every month. His exact words were "absolutely impossible" or "绝对不可能". He suggested that it might be allergies. He said the only thing he could do was to make sure they have changed the bed sheets. I insisted that they at least change the pillows which they did. I have checked the bed for bedbugs but did not find any. So, it could just be one single insect that were lurking in the pillow. I attached the photos of my daughter's finger on the day and another taken one week after. You can decide if these are allergies or insect bites. However, I find the attitude of the manager unacceptable and very disappointing. First, he did not respond to our complain at all until we ask again late at night. Secondly, without even seeing the bite marks he tried to reject all responsibilities with "绝对不可能". 10 月中旬，我和女儿在那里住了 4 天。地点位置特别好，工作人员总体都很好。第二天早上，女儿醒来发现手指上被虫子咬了。我们认为这只是一次性事件，所以我们没和酒店提起这事情。第三天早上，她醒来时发现上臂和脸上又被虫子叮咬了 3 处。这次我通知了前台工作人员。他说经理会通过微信联系我。咬伤造成的瘀伤正在扩散且非常痛。于是，我们去了一家药店，那里的药剂师给我们推荐了一些止痒止痛膏。她认为这是一些昆虫叮咬。直到我们深夜回到酒店，经理都没联系我。我问前台他们做了什么来解决这个问题，她打电话给经理并让经理和我说话。经理坚称这“绝对不可能”是酒店里的昆虫叮咬，因为他们每个月都会进行害虫防治工作。他建议可能是敏感过敏。他说他唯一能做的就是确保他们更换了床单。我坚持要求他们至少也更换所有的枕头。我也检查过床上是否有臭虫或壁虱，但都没有发现。所以，很可能只是潜伏在枕头里的一只昆虫。我附上了我女儿当天手指的照片和一周后拍摄的另一张照片。您可以自己确定这些是过敏还是昆虫叮咬。然而，我无法接受酒店经理的态度并且非常令人失望。首先，他根本没有回应我们的投诉，直到我们深夜再次询问。其次，连咬痕都没有看到，他就用“绝对不可能”来推卸一切责任。

They do not switch on the air condition at all even though it was stated as part of the facilities. Their staffs lie to your face saying there are no available rooms until i mentioned i was willing to pay for an upgrade and suddenly the rooms opened up lol. It was a really bad experience staying there given that i paid so much for a room. Please reflect on your integrity and service.

Great location, close to everything, walking distance to Forbidden City. Great room for family with two young children.

Hotel location is good - very convenient to City center. Quite and Clean. Services was good.

Good location near wangfujeng and the Tiananmen and the palace