"Location wise is good..just 5 mins walk from beppu station The room is big and quiet The staff was polite and very kind services"

"I genuinely enjoyed most of my stay at this hotel and was quite happy with the trip—until the moment I checked out. The customer service I received at the front desk was shockingly poor and completely overshadowed what had otherwise been a pleasant visit. When settling the bill, I asked the lady at the desk if I could pay by scanning a QR code. She placed a PayPay QR code in front of me. I then politely asked (in English) if they also accepted Rakuten Pay. She seemed unsure, so I repeated the question. Before the first staff member could even answer, a second woman (standing next to her) suddenly grabbed the PayPay sign, slammed it back down in front of me, and snapped in heavily accented English: “Japanese bank only.” I was taken aback but calmly replied, “But… isn’t Rakuten Pay a Japanese bank?” She completely ignored me, turned away, and started pretending to be busy with paperwork. I wasn’t even speaking to her in the first place. For a second staff member to aggressively interrupt, speak to a paying guest so condescendingly, and essentially tell a foreigner “we only accept Japanese payment methods” (in a tone that made it very clear she resented dealing with non-Japanese guests) is absolutely unacceptable—especially at a high-end onsen ryokan where customers pay a premium. This single interaction left me feeling unwelcome in what should have been a relaxing, hospitable environment. It completely soured an otherwise wonderful stay in Beppu. I wish I’d had time to speak to a manager on the spot, but I had a train to catch. Beautiful property, but until the front desk learns basic courtesy toward international guests, I can’t recommend it. A real shame."

"The sunrise view from room was fantastic. Enjoyed the stay and hotel provides complimentary liquor and beer at the lounge. There were many guests but staff was efficient on checking in."

"Definitely good value for money. The double room we stayed was huge, with separate toilet and bathroom. Good location with short walk to the station and the beach. Japanese style breakfast was a treat and delightful. Would recommend!"

"The fan inside the bunk bed was a lifesaver, really helped with the stuffiness!"

"The location is just perfect. Right next to the Tokiwa mall. For a first time traveller to Japan, its a convenient location for public bus, and express bus to Fukuoka Intl airport, walking distant to Beppu statiin. Will consider staying here again."

"Excellent location 1 mins walk from Beppu station. Friendly staff."

"Yıpranmış tatami gibi eski ve yaşlı, kötü işaretli banyo kolu. Çocuk konaklaması için ekstra para ödedim ancak çocuk için ekstra havlu, diş fırçası vb. bile sunmuyorum. Konumu ve deniz manzarası en büyük avantajı."

"This was the worst premium class hotel in the Oedo Group. The reason is that the alcohol-free drinks in the lobby don't come with snacks (other hotels offer them). The interior of the rooms is the same as the previous hotel and hasn't been renovated. The amenities are also at the same level as regular business hotels (other hotels are high-end brands). I don't understand the meaning of premium. It's no different from Seifu, which is in the same area."