New Promenade Hotel

Better than I expected from a cheap hotel in Blackpool. Service was excellent. Room was clean and had facilities I needed for a few nights. Breakfast was good. Big bar area. Would stay here again.

Nice few days away. Family room had 4 beds which is always a bonus and was clean. breakfast was really good and managed to get the car parked below. nice lounge area with pool table

Lovely views of the sunset, the illumination lights and all of the passing action! We spent many hours out on the balcony - if you’re a people watcher, this deck with a bottle is paradise (esp on footy match days!) Decent shower, comfy bed, clean bedding and a really yummy breakfast! Raouf was a great attentive host - lots of laughs had too. I think most of the negative reviews I read before staying have very little experience of visiting a B&b in Blackpool - I’ve been coming for years and I was pleasantly pleased and we’ll be definitely returning to this one!

Everything was clean. Everyone was friendly. They let us use the carpark for a few hours even after checkout which we were extremely greatful for.

I really don't know where to start, damp, smells of urine, very dated, holes in doors covered with pictures. Unlevel floors to the point where we had to sleep with our pillows at the bottom of the bed to avoid sleeping down hill.

It retains older quirkier style with very friendly family staff and service.

Where do I even start with this dross! The hotel is absolutely lifting! Awful appearance from the outset, one thing I can’t fault is the sea view location, apart from that i am struggling to come up with anything else good or positive about the place. Let’s get started with the hotels decor and appearance is scruffy, carpets throughout are minging! Paint peeling off the walls, we stayed in Room 21 and it was awful. The room absolutely stunk of urine! The cleanliness was terrible! I have photos to show! The constant stains throughout the hotel on the walls and floors etc is to put it politely an eye saw! But this carried on into the room! The cealing was black with damp! The plaster was pealing. The bathroom/shower was the most disgusting thing I had ever seen. I’m not exaggerating it stunk the blue, floor mat was hideous, the shower was a no go. The water pressure was none existing so it was a total waste of time to even attempt a shower. There was no inbetween with water it was either freezing cold or scalding hot but that would only last a max of 2 seconds! I complained about the smell in my room to the owner, I must admit he was very friendly but was no help, he came up the room, tried to play us as fools and says he couldn’t smell urine, massive lie!! When we left the room to go for food, ( outside the hotel) we returned an air freshener was placed in the room, made no difference. The noise from outside is a joke it wouldn’t be as bad if the window closed correctly, or if the room was a nice relaxing place, but it’s more of a jail cell, a kettle was on offer for use but the amount of dust which had settled on it I was never going to use it! I have stayed in some lower budget hotels in my time going on football away trips, drinking weekends etc and most are fine but this is just another level of awful, Do not stay in this hotel, it should be closed down and never opened again!

Breakfast nice, staff pleasant, Hotel needs a lot of tlc

Owner and staff friendly and helpfull, breakfast was cooked to perfection. All worked very hard to ensure your stay was the best it could be. Enjoyed the company with drinks in the evening. Look forward to a return visit over the coming years. A great location and love the character of a traditional Blackpool hotel run by a very hard working team.