Maison Fredon Bordeaux Centre

We had 2 nights in the green room & it was fab, so different to the usual, more like an Air B&B than a hotel. The room was really spacious & you can leave the windows open all day. The bed, pillows, etc were very good quality & so comfy. It is a great location for a few days in Bordeaux. I would certainly return there......

We stayed for 2 nights at Maison Fredons grey room and loved every minute. The location is perfect, a 2 minute walk to the river and very central. It was a 15 minute walk to the train station and there are 2 tram lines mere meters from the front door. We were greeted by a friendly host and everything explained well with regards to keys, WiFi and entry code. The host was available to contact on WhatsApp. The Grey Room was large and airy, one window on the ceiling allowed great morning sunshine and the other had a cute view of the river. Plenty of space for a couple, gorgeous Corbusier chair in the room and fantastic bathroom with large bath. We will definitely be back!

This is more of an air bnb with separate rooms than a hotel. There is no reception, you enter the property with a code that you are texted. When we arrived other guests were leaving early and told us to "run" - we should have. A cleaner let us into our room and she didn't speak English (not a problem). The room itself was nice but very hot. One of our towels was dirty and this was quickly rectified. We realised the air conditioning was broken in our room (the guests who had told us to run had the same problem). As there was no reception we called the maintenance number on the door, and left messages in both English and French via WhatsApp regarding the matter, which were all read. We also contacted the hotel via ***********. We left for the day assuming that the problem would be fixed as the hotel had good reviews. We returned at 10pm to find the problem wasn't resolved. The temp of the room was 30+ degrees (see pic), and there was no fan. We tried to call the maintenance number again and they turned their phone off. At 10am the next morning we'd still not received any communication from hotel management regarding the broken air con, 19 hours since we'd raised the initial complaint. We'd have stayed if they'd have communicated with us and rectified the problem, as the room was nice and it was in a good location. But broken air con and zero customer service in a heatwave is unacceptable. Especially as this isn't a budget hotel. Perhaps we were unlucky, but I would strongly suggest avoiding this hotel. I think a lot of people stay here based on an old Rick Stein recommendation but I think the standard of service has greatly reduced since then.