This beautiful brownstone converted to a set of unsupervised suites was terrifically convenient for our trip to Boston University. However, we experienced several serious problems with our stay that are worth warning others about. First, the property used four different methods of communication, sharing separate essential details via different platforms, which resulted in multiple miscommunications about parking, door codes, etc. Second, they used a third-party platform to collect a copy of a governor ID to confirm the reservation, and upon receipt, they immediately charged the full room cost to my card. This was a pay-at-the-property reservation. Although they reversed the charges on request, they still charged it again almost 48 hours before arrival. Third, they charged an additional $800 to the card two days after we arrived without notice, receipt, or explanation. I’m still waiting for a response. Finally, the door lock on the room would not lock without re-entering the key code. This was not mentioned in the instructions, and as a result, we unintentionally left the room unlocked each time we left the first day. It also meant we could not lock the room while we were inside, and there was no solution for that problem even after we realized it.
Çevir