Misafir Kullanıcı
13 Aralık 2023
The location of the apartments in Clifton Village is excellent, but apart from that we had a very bad experience. On arrival both flats we rented were very dirty, with black hairs on the worktops and in the beds, the floors covered in dirt and hairs, all the bedside tables and lamps thick with dust. This was immediately reported and we were strung along all weekend being told 'someone will be coming to clean it today', yet no one ever came. I had to clean both flats myself as much as I could (dusting, anti-bac wipes, picking hairs out of the beds), but could not hoover so we felt really uncomfortable the entire stay. It was the sort of dirty where your new white socks get filthy from spending even a few minutes without shoes on (photo attached of mine from about 10 minutes!), so we even had to put our trainers on to go to the bathroom in the middle of the night - not relaxing at all. One bedside table had no handle so couldn't be opened, the other was too dirty inside to want to put anything in it. To top this off we were then lied about by the cleaning staff, who apparently told the team that they had met us when they came to clean on Saturday morning, and that we told them we were very happy with the cleaning, however this never happened and we were out the whole day. So on top of the terrible cleanliness this was really quite disconcerting to know someone is making something up about you, when all you are asking for is someone to come in and hoover the apartments. It is now 5 days since I raised this with customer services and despite multiple emails I have been offered no resolution.
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