Maison Claire

I booked late in the day which may explain some problems and I didnt look at these reviews which I should have done. Its not a hotel its a guest house, an airBNB or B&B without breakfast. Entry through remote door pads was all handled well, room is very small and decoration is not going to appeal to minimalists. Communications were OK even thgough Claire was not there. The bathroom was not modern and not pristine and the extractor fan screamed /screached / squeaked so loudly I decided not to put the light on again. Anyway I had to go out for an evening meal in a hurry. The worst feature was there was no hot water that evening and during the night the room was very cold and still no hot water in the morning. I can only assume Clair forgot to turn them both on. When I asked about that in the morning she just texted "I noticed it wasn't on". No apology. The basin plug stuck down so the cold water couldnt be emptied anyway. I would not stay there again.

A friend and I stayed at MC as it is situated close to Chester town centre. Location is brilliant. We found our room as there were no staff on site. Electronic keypad entry. We walked into the room and it was tiny. 2x single beds, I think we're 2 foot 6, a small unit acting as a bedside table and coffee spot. If one of us stood up the other had to remain on the bed or in the bathroom. This made it impossible to do anything but sit or lay on the bed. We had no choice but to go out and stay out. There was no wardrobe, but a set of hooks with an ability to have coat hangers. The shower room was okay, with shower gel and shampoo, clothing hooks and towel rail/warmer. The room looked to have been recently redecorated. So it was nicely presented. It was warm enough. But it was a mild weekend. The beds were okay, I like a firm bed and these were not firm enough for me, but that's just my preference. I was under the impression it was bed and breakfast, but the breakfast was extra, the 3 minute walk to wetherspoons sorted breakfast out. Overall, it was clean, bright and very convenient. However, it is unlikely I will stay there again as we found many more places we could stay in as close to the town centre as MC.

On May 27, 2023, we made a reservation at Maison Claire for a triple room and a twin room. We chose this location due to its proximity to a venue and to avoid the hassle of ordering taxis. However, our plans took an unexpected turn when my mother fell ill. I inquired about the hotel's dog-friendly policy on July 12 and again on July 26. Maison Claire responded on July 29 with two messages: one stating I had a twin room (which was odd) and another confirming they were not dog-friendly. As the date approached, my eldest daughter decided to stay behind. On August 5, Claire contacted us to provide parking details. On August 12, they attempted to charge the booking amount, encountering issues. Claire reached out via text, and despite my daughter's explanations that we were en route, the texts persisted. Even though she explained I was driving. It felt odd. Claire asked for A bank transfer and wanted our card details. We ignored that as it was contra to ***********s Eventually, the payment went through after my daughter updated the card. Upon arrival, we discovered the twin room was located in an insecure courtyard at the back, and my daughter didn't feel safe staying there. The courtyard even had a car and laundry, unlike the pictures depicted. The room, while looking nice initially, was small, with peculiar features like a hanging rail above the kettle. The shower temperature was inconsistent, taking around ten seconds to adjust, causing my husband to burn himself. My complaint to Claire was met with a dismissive "Shower is fine." The room had mold around the toilet, peeling tiles on old tiles, a damp wooden shelf, and a non-functioning vent. The window frames were filthy, and there was even hair in the bed. The single bed's headboard was broken, and the flat TV over the bed protruded dangerously with dangling cables. The divan base was old which caused the mattress to keep shifting off. I conveyed all these issues in a text, as Claire proved to be an unaccommodating host, starting from the shower incident. During a gig in Chester, I received texts about issues continuing to arise. The following Sunday morning, scaffolding work began at 7:30. Claire accused me of lying until I sent her photos. The contractor confirmed he had advised against renting rooms due to the Sunday morning construction noise. The situation was comical. The contractors handling the situation were pleasant. I even have a recording of Claire's rant, although I won't share the details to respect her privacy. Let just say it was unpleasant and disturbing. In conclusion, I strongly advise against booking this hotel, as it provided an unpleasant and unclean experience, both physically and emotionally.

Easy to find, 14 minute walk from Chester Station. Shops and plenty of food places to buy food for lunch and dinner and restraunts close by. I spoke with Claire, she was lovely, helpful and made me feel very welcome and at home. I highly recomend Maison Claire. I would definitely stay again.

I’ve been wanting to visit this B&B for a while as it does look nice from the outside. An opportunity came to visit our daughter is at uni and therefore we booked to visit the Xmas markets. Yes £120 is one of the cheaper rooms available at Xmas time in Chester but I just don’t think that should mean less is expected. 1* star given for location and convenience 1* star given for cleanliness Additional 1* star given for it being the cheapest room available However I have deducted 1 star for the tiredness of the room( paper coming off ceiling, paintwork tired, door to bathroom poor, mirror light in bathroom doesn’t work, grouting in bathroom needs completely re-doing as mouldy, shower pressure poor, only 2 plugs available and mattress not good enough quality and creaky ) Additional 1 star deducted for accessibility to hotel and room. The coded doors clearly cause issues for most. A simple key system would be better and a local apartment complex uses this system very effectively. I also prefer a B&B where the owner is in attendance, maybe that’s just me. Anyhow this B&B is sufficient. Just don’t have high expectations

This is more of an air b n b, and quite a small one; it's not a hotel. The proprietors are not on site and there were no evident breakfast facilities when we were there. It was clean and well maintained. It was close to quite a noisy main road. We were kept awake by the guests below our room having a party.

I don't know what all these bad reviews are about but I nearly cancelled reading them!!! I'm glad I never. Yes the twin room was tiny but it was somewhere for 2 friends to to sleep after a night out. It was spotless and beautifully decorated. We went through the back gate aswell. The owner gave me simple instructions over the phone as we checked in after 4pm. Easy peasy . Rear garden is lovely and will be lovely in the summer. We didn't have any breakfast. Parked my car in the car park opposite......footsteps away.. £10 over night. Short walk into Chester bars and restaurants. Ps, if your expecting to eat out in Chester on a Saturday night,.,book a table in advance

Centrally placed for all sites and attractions. Clean and modern, fantastic for our stay.

Absolutely dreadful, from tacky wallpaper, a toilet seat that wasn’t secure in fact the whole bathroom was squeezed into a cupboard. Bed was uncomfortable and the cleanliness was questionable Definitely not worth the price tag