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Thank you for the opportunity to describe my Inn at the Quay experience. I was booked for a day procedure at Royal Columbian Hospital at 6:00AM on Saturday May 20. Because I was travelling from out of town and had to be driven home (as a requirement of the procedure) I elected to travel by train to Vancouver and then New Westminster on the day before, Friday. On Tuesday May 16 I booked a room at your hotel for the night of the night of Friday May 19 for $389.00 ex-taxes. My plan was to take a cab to the Hospital and then my daughter was then going to drive to town to pick me up and drive me home after the procedure on Saturday. After travelling to New Westminster I had time to kill because I called the Inn at the Quay to see if I could get an early check in but was told that you were very busy and that was not possible. The hospital recommends attending with only your care card for security reasons. For this reason I had my BC Care Card and the credit card I used to book the room in my cellular phone case. During my wanders I lost my phone. Fortunately I had a significant amount of cash so I got a cab immediately and attended at your hotel. I explained my situation to the clerk on the desk and she said that she could not check me in without the credit card I used to book the room. I asked her if you would charge that card with the room price if I had not shown up and she agreed that that was the case. When I asked if she could just charge the card and let me stay she said that the situation was different and was against your policy. I questioned her further and she summoned a person form the back office who agreed that the situation was completely different and actually said “Sorry, we can’t help you.” When I suggested cancelling the credit card transaction and paying in cash that suggestion was also turned down. Reason was lost on these two minions that are trained to be slavishly obedient to your rules and policies. I am sure that if you question these two they will agree that I was polite and courteous throughout our encounter. After several attempts at circumventing their indifference I felt that I should leave before I started to get mad. As a competent, attentive and businesslike hotelier I am sure you are aware of the saturation in your market on any given day. If you harken back to May 19 you will recall that all of the other hotels in New Westminster and as far as Port Coquitlam were completely booked. No matter, I was able to avail myself of a comfortable chair in the admitting lobby of the Royal Columbian Hospital from 4:00PM on Friday until 6:00AM the following morning. Except of course when I had to leave the admitting lobby while the janitors polished the floors. Because the Emergency Room lobby was full I was able to meet some of the interesting local street residents that were outside at 2:30AM. The questionnaire you emailed me “after my stay” to comment on my experience does not have sufficient space to fu

Is NOT PET FREINDLY! Seeing people getting SHAFTED into single bed rooms instead of the reserved KING bed rooms Plus had my best friend DENIED after calling 2 days ago asking if a support cat was allowed, only to be TOTALLY DENIED when he showed up on their HONEYMOON as they were MARRIED at noon yesterday! If this is the way YOU THE HOTEL treat customers, I've just canceled my booking for a month from now... you can keep the empty room, I'll go somewhere else with this attitude!

The location is average, it is a bit noisy to keep the road. Hotel facilities are relatively simple, air conditioning is not easy to use. Breakfast is free, but only juice and bread are too shabby.

Room was simple and clean. The unlevel floor going into bathroom could maybe be better marked but we adapted. A portable AC unit was in our room at check in which was good since it was needed. The physical room key took some getting used to (ie not locking automatically). The cable box was precariously set on top of the wall mounted tv and it took some time to get everything hooked up correctly. We had a few minor inconveniences (we stayed multiple days and would have appreciated a place to hang two wet bath towels) but nothing egregious. The lobby snack bar is a diabetic’s nightmare but each morning there were bananas as well.

We picked the hotel because of its affordability and the ok reviews. It’s a standard two star hotel. Parking was free and just outside. The room itself was small and smelled bad. There clearly had been people smoking in our room at some point previously. The tv didn’t work (they rectified this by the second night). The room was dirty. There were squished spiders on the bathroom door that had been there a while. The sheets were stained with make up and something that looked like blood. Some of the pillows had clearly been in existence for 30+ years and needed chucking! The first night, there was a random man stood outside our hotel room when we arrived at about 10:30. When we went in our room he just walked off. He didn’t work there and I don’t even think he was a bore guest. The second night, when we returned to our room, the key card no longer worked. I told reception and were given access to the room. I think they would have given us access to anyones room if we had provided their number instead. The security is definitely in need of improvement. It’s a suitable place to get your head down, but I would only recommend spending the exact amount of time that you intend to sleep at the hotel and no more.

When we checked into the Ramada by Wyndham Coquitlam, the front desk clerk did not tell us that we would have to go outside, through the parking lot to get to the indoor pool. She also did not tell us we would have to go to the front desk to get towels for the pool. We had to ask another guest how to find the pool, we went there, only to have to return to the front desk to get our towels. She should have asked if we were going to use the pool, tell us where it is, and give us the towels as we were registering. We found out from other guests instead. Once we got to the pool, we found that the hotel had rented out the pool to a learn to swim class of a half dozen screeching, screaming 'tweenagers' who splashed constantly. The pool itself had such a hot temperature, it was anything but refreshing and definitely not relaxing with all that noise echoing in the pool room. Our room was on the first floor and the hallway from the front desk of this 'non-smoking hotel' was extremely smokey. I am allergic to smoke and this made it very uncomfortable for me. My daughter suggested that the staff 'outside smoking area' is likely near the clean air intake for the air conditioning system. That needs to be changed! I would not recommend to people to stay at this hotel at all.

Advantages: The decoration can be called a 4-star hotel, the traffic location is convenient, quiet, safe, and the front desk service is in place. At this price, it can be said to be cost-effective Disadvantages: no refrigerator, no indoor swimming pool, a few hairs on the bed, in addition, the air conditioner of this hotel is adjusted to 32 degrees and it blows cold air. This is the case twice, and finally complained about the parking lot that the hotel cooperates with, and clearly told the front desk about the license plate I also confirmed that the license plate number is correct. The hotel system entered my license plate number. The parking lot still put a warning on my windshield the next day saying that this is a hotel parking space. Fortunately, there is no ticket or tow away.

The man at the front desk who checked us in was very helpful in finding us a first-floor room instead of the second-floor room we'd been assigned. He was also very thorough in telling us about how to get to our room, about breakfast, etc. Breakfast was great! It was in a restaurant on the premises (but had to walk outside to get to it). There was a good variety of hot and cold food and they kept it well supplied. The hotel room was larger than most. There is nice large laundry room on the premises with inexpensive washer & dryer (ice machine also in that room). The beds were comfy, the shower was good, we had plenty of towels and toilet paper, everything was clean and in good repair, all the lights worked. The sink and counter were separate from the toilet & tub and there was a nice big counter. There was a power ***** next to the bed where I plugged in my phone charger. There are plenty of other restaurants nearby. We like the citrus fragrance of the supplied soaps and shampoo, etc. This was one of the best places we've stayed!