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Let’s talk about the dissatisfaction first. Due to my negligence at the time, I only filled out a check-in when two people checked in to book a room. After that, there was no notification the next day that an additional fee of 30 euros per night would be charged. I felt a little dissatisfied with the additional charge. The premise is OK. When I checked in, I was told that I had no objection at all. It was annoying to tell me the next day. Secondly, the hotel facilities are a bit old, but after all, they are there for how many years they have been in business. Besides, the advantages are that the restaurant is good. Mallorca is actually quite big. The hotel is an hour's drive from attractions such as the Jelly Sea. Looking left and right, the toiletries are all from Bvlgari. However, considering that the room price is around 1,500 per night in the off-season, it cannot be said to be cost-effective.

Outstanding stay at the hotel Saratoga, the hotel is very well managed, perfectly located and the rooms are spacious and very comfortable. The breakfast is extensive and reasonably priced. We were a group of friends and truly appreciated the warm welcome and support given by Fausta and her team there especially Carie despite having made some mistakes in our bookings they were superbly supportive and helped us sort out our rooms. I have been coming to Mallorca for a very long time and highly recommend this hotel. If booked in advance, it is also possible to get a parking place very close to the hotel. Overall a super stay at the Saratoga and a very big thank to all the staff there including the colleagues working on the nice roof top bar.

Perfect location and perfect room and service. Never been to Mallorca and I wanted to be central to everything and with a rooftop pool. That’s exactly what I got. First the staff were all professional and super nice. We got the junior suite with a jacuzzi tub with balcony. Amazing! The room was a big and that jacuzzi was amazing. Nice comfy king size bed with a couch to just relax. We were so pleased with the room. The rooftop pool was fabulous with a great view of the cathedral and royal palace which were both like 10 minute walk mostly in the shade. We were also like a 10 minute walk to the tempura market. Again we were like 10/15 minute walking distance to almost everything. The spa was also really nice. It was not working for about a day do the staff was so nice to send up a bottle of Brut. Lastly the restaurant which had the bedder breakfast was both delicious and had a great view. We love this hotel.

Very close to the central station in the city center, the surrounding is more convenient. The room is a little old, but it's hard to find a single room at this price in a tourist resort. There is a cafe next to it that can solve the problem of breakfast, and there is an Asian supermarket where you can buy water or something at night

The hotel room was great, the staff impeccable, just the small problem that can surprise you is that we had a booking tax of €8 and a bit, except that on the site where we booked and paid for the room online, at no time did they warn us that there would be a tax (knowing that we only slept one night, the price of which is not exorbitant either) so be careful not to get ripped off, especially if you were going to stay for a long time, the taxes will surely increase...

Perfect hotel, perfect service staff, from the first moment you walk into the hotel, you can feel the warm service of the hotel staff. The hotel is located in the center, walking distance to the attractions, all kinds of delicious and fun around, it is a quiet place. The room size is very good, the details of various designs are perfect, and the bedding is comfortable and clean. The attentive hotel staff also prepared me a surprise: a beautiful birthday cake. We had a perfect holiday here!

We spent 3 nights in this authentic 17th century manor house. As son as we crossed it's wooden entrance gate we entered a beautiful vaulted courtyard and the staff welcomed us warmly to start our stay with an appreciated welcomed drink. From this moment on everything was perfect during our stay..magnificent common rooms, amazing cocktail service on the first floor, spa for private use and a spacious room with all the necessary details to feel at home.. Add to all this an excellent personalised service from a team that does everything to help you during your stay on the island to confirm this hotel as one of the best we have stayed in. We recommend it to any traveller who appreciates tranquility, comfort, authenticity and personalised service. Thank you to all the Can Cera team!!

On this enchanting night in Mallorca, I found refuge in a seaside hotel, embraced by the invigorating Spanish breeze. Stepping into my spacious room, I was met with a panoramic view: a canvas of twinkling stars and the soothing rhythm of the waves. The hotel staff's impeccable service, marked by warm smiles and attentive care, bestowed upon me a sense of belonging. This stay was truly unforgettable, leaving me eager to return to this seaside haven.

Would have been 5 star until last day as we checked out. The hotel is beautiful and combines parts of the basilica and an old print works. Its situated in the old town and accessible to all the best bits of Palma in minutes. It’s a tasteful design of old and new with an incredible front entrance and breakfast room and amazing sunset views over the city from the roof terrace. Our room was lovely with original vintage prints on the walls, discovered when the hotel was converted The pool is tiny which was a little disappointing as I had expected it to be big enough to swim in. It’s just a dipping pool. A few more choices of different nuts and seeds at breakfast would have been good but the omelettes were to die for. On our last night my husband hurt his head and and ended up staining the sheet and pillow with blood. I had also stained a robe and 2 towels with hair dye. (I had asked if there were any black towels when we arrived but they had none which I appreciate is fair enough) We were both concerned about the stains and mentioned it to the cleaner. She said it was fine and they could be cleaned. Unfortunately the hotel manager didn’t feel the same. He then proceeded to attempt charge us 100€ for this. He then brought the price down to 80€ (just like that) 80€ to clean or replace a pillow case, sheet, robe and 2 towels?! I would have expected to pay half that, plus surely a charge should be in place for such things within the hotels T’s and C’s? It felt as if the price had been plucked from thin air and left a bit of a bitter taste after what had been an u forgettable stay. We had been very apologetic but honesty didn’t pay off.