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We were incredibly excited about our stay at Son Julia Country House & Spa, but unfortunately, our experience was nothing short of appalling. From the moment we arrived, we thought we had the wrong address. It looks nothing like the website photos or what is advertised on ***********! The decor is mismatched, cheap, and utterly tired. No one was at the door to welcome us or help open the heavy front door to assist with our luggage, which is not what you expect from a so-called 5-star hotel. The lobby was a depressing sight – dark, no lighting, no music. It was so dull that we genuinely thought the place was closed down. This set the tone for the entire stay. Our first night was less than enjoyable. After falling asleep and missing our dinner reservation at the hotel, we ordered room service. When the waitress arrived, instead of a warm greeting, we were scolded for missing the reservation and told that we should have “given our table to someone else.” I have never been berated by staff in my life, especially not in a 5-star hotel. We are paying customers, not children to be reprimanded, and the hotel clearly has ample capacity for all guests. The rudeness was absolutely shocking and unacceptable. Secondly, our room (the suite) smelled strongly of mold, and the shower smelled so awful that I had to clean it myself using shower gel. The glass partitions were covered in fingerprints that were clearly not ours, suggesting the cleaning standards were extremely poor. The room telephone is cordless & even after charging all night and saying on the screen that it was fully charged, as soon as we lifted it off the base the battery died & the phone had to be precariously balanced on the base to be able to use it. We mentioned this on the day we arrived & 2 days later the guy that they had said would come to fix it, still hadn’t arrived. Legend says, he’s still on his way. The ‘spa’ was a nightmare. When I went to look at the treatment rooms (room!!) I found a single mattress on the floor. I understand this is a ‘Futon’ style massage bed but the presentation & decor of the spa is awful & in no way luxurious. There is one professional treatment bed in there too but only one resident therapist available. It is not a fully functional spa. So you can’t have a couples massage (which they do in fact advertise) as you’d have to go one after the other. Upon heading down to the pool facilities, we found the jacuzzi water was brown, and the filter was clogged with hair, dirt, and debris – clearly months’ worth of neglect. I dread to think of what else could be stuck in there. When I showed the receptionist a picture, she dismissed it with excuses, claiming it’s cleaned DAILY and was “due to be done today.” I find that extremely hard to believe as that amount of filth cannot collect after just one day, let alone one week. If the water were tested, I’m certain it would be deemed unsafe. To top off day 2, the breakfast omelette I ordered was raw in the middle.

酒店外面非常漂亮，位於一個山頂上，看出去視野特別好，房間還有洗漱用品，酒店大堂也很漂亮。不過這邊網絡有些差。早餐種類非常少。停車免費，但是每次進來需要按門鈴等待裏面放行，前台24小時開的。 酒店出口有一個SPA中心，裏面可以桑拿 泡澡，但是好幾個設施壞掉了。 酒店周圍被橄欖樹和葡萄園包圍，非常漂亮。

Good all round service and property and grounds. It would be great if the cost of food items was kept more affordable in the onsite shop, and if there was a bigger selection of well known international products as well as essentials such as soap. The location is a bit remote, a free or low cost shuttle service, in the busy months, would really be useful to Palma and local beaches. Better and wider choice of food to cater for international cliental at the restaurant La Terresa. These minor changes would make the place far more appealing, add wow factor and make people return year after year.

Das Hotel wurde sehr schön renoviert. Die Zimmer sind nicht sehr gross, bieten jedoch allen Komfort. Die Zimmer sind hübsch gestaltet. Der Poolbereich ist sehr gross, hat aber viel Potential zur Verschönerung. Im gesamten entspricht das Hotel einem 4*-Hotel. Perfekt zum Golfen, schnell in den Pool springen und wieder golfen gehen. Die Übernachtungspreise sind sehr fair.