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The street where the hotel is located is not so elegant, but not bad, but the environment near the Arc de Triomphe is really terrible. The receptionist was a gentle black gentleman. He said that there was a room on the first floor. We gave a room with a balcony on the second floor under our request, but the room could not be opened to the balcony. This rule is very strange. I have not encountered this rule in other places in France. Fortunately, the room facilities are good.

We stayed here twice, each time for two nights. March and May 2022. This is a real gem of a hotel right in Marseilles. We used this pet friendly hotel as a stopping point to break up our road trip. We stayed each time in one of the garden rooms which although snug, was immaculate and well equipped. Each room has a Nespresso with some complimentary coffee pods. There is also tea making facilities with a kettle. The bathroom was also delightful and again well equipped. The hotel has free secure parking, which is not common in this city. The hotel has lovely gardens and plenty of outside seating / tables. There is also a pool which was not open in March, but was in May. The Hotel has a snack menu that operates in the evening which was good. Donavon the maitre d’ / barman / waiter is a delight who is passionate about the hotel and the food. He explained in detail about the ingredients in the food that was on offer and is proud of all the locally sourced delights. His knowledge of wine was equally impressive. He made our stay both times, even better. The breakfast is continental style. The hotel was fine for us to use Deliveroo and have lunch delivered as they do not have a lunch service. We are planning to travel again in September and are keen to try and incorporate another visit to this lovely hotel.

Breakfast is very good. The chef orders it now: omelet, shredded cheese, vegetables, mushrooms, etc. It's great. Other kinds of bread, fresh juice coffee tea. Meat has sausages, bacon. Peach apple, cantaloupe, pineapple and other fruits, a kind of Danone fruit yoghurt. All in all, including early value

We stayed here for 2 weeks in August. Pros - the location is amazing - literally 14mins drive to Marseille. The car park is very spacious and free to use. The pool is very well maintained, clean and nice to use, pool towels provided from reception free of charge to use and return. The staff at breakfast are very friendly and the range is quite nice. Cons - it took 9 days from us reporting the fridge in our room not working for them bringing us one from a different room. The air conditioning barely works and the room was so warm! The staff on reception speak very limited English so often it is difficult to communicate if there are any issues. Although the breakfast provided is quite nice, it is poorly managed as things often run out (juice, bread, fruit) and either not topped up or often warm. The room we stayed in was clean but very old looking and not the typical Novotel style you would expect. The sink leaked our entire stay, often towels and toilet rolls were not replenished by the cleaning staff.

The biggest advantage is that the train station is very close. The train station is on a high ground. It is very difficult to pull boxes in the city, such as the old port. It is recommended that the subway taxi is closer. The whole Marseille has various heights and lows. ibis is mainly soundproofed. The sound of other neighbors closing the door is not loud outside the window. Breakfast is really good at this price hotel.

Staff very nice. Reception area furniture stained, dirty tables. The carpets look as if they haven’t been cleaned since the hotel opened. Room spacious, but reading light didn’t work. You have to ask for the room to be cleaned, but when we did the sink was still dirty andthe carpet wasn’t hoovered. It’s located in a good place to get around but not worth the money. The breakfast was acceptable.

The standard double rooms are very comfortable and large. My room had a balcony, and I assume all the rooms had one, if not a terrace for the more expensive rooms. The swimming pool area is very nice and smokers can retreat separately, with extra chairs and in the shade. The food is in my opinion a bit expensive, but the quality is excellent...maybe 15 or 20% less on the bill would be more reasonable. The hotel is about 10 minutes walking distance from the beaches and beach side restaurants, but if you want a simple expresso, you can't have it at the counter...you must sit at a table (and pay more than what a coffee should cost). I strongly recommend the Equinoxe Brasserie if you want a very good meal, with good but limited choices on the menu (mangeznotez.com). Stay away from the pizza restaurants, as they are nothing like the original pizzerias... Air conditioning is good, but sometimes hard to control, especially if your room faces the sun all day long.

Our flight from the United States was cancelled just before boarding, which was after the cancellation window for this hotel closed. I e-mailed them, explained the situation, and they graciously allowed us to cancel our two night reservation with no charge. We couldn't stay at the hotel, but great service!