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Great location. Lobby area nice and a good breakfast. BUT Our room was on Level 5 and it desperately needed updating plus a deep clean. It faced outwards and caught the sun in the afternoon so it was really warm at night and all we had was a small desk fan wafting warm air around. We couldn’t leave the window open as it was far too noisy outside and I was still woken up every morning at 5am by bin lorries and loud bangs with the window closed. No courtesy bottle of water in the room but apparently you’re safe to drink the water from the bathroom tap! I got such a lengthy patronising talk from what I presume was the manager for asking if we could have a bottle of water after seeing a box of them on reception! Most members of staff were friendly but he was just irritating. At checkout I wasn’t even asked how our stay was and I would’ve liked to reiterate how awful the room was I had told a previous staff person on the first day and I was told they were so busy and fully occupied they don’t have time to update and maintain rooms?!? Very odd response to me but I didn’t want to do prolong the debate. I just found it all really disappointing and for that reason will not be staying there again.

The Positives! Reception was very friendly and extremely helpful, allowing us to check in well before 3pm. Both ladies from house keeping that I came across could not have been more helpful. Restaurant staff were pleasant, efficient and served well cooked food that was nicely presented by the chef. The bedroom was spacious with a comfortable bed and well equipped bathroom. I was impressed by the inclusion of a table and chairs to sit at with a drink whilst watching the good sized television. The negatives1 Torn wallpaper and marks on the wall. Although on the third floor you can't sleep with a window open for all the traffic noise below. To the credit of the hotel they are hosting families from Ukraine but this causes its own problems. We were the only non-Ukraine guests using the restaurant on our first night and had our peace disturbed by the children being allowed to run around making a noise in the adjoining foyer. As the children need to get to school they have an early breakfast so consequently we arrived at 8.30 to find all the fruit salad and croissants gone. There was only one glass left for fruit juice and all the bread for toast had been eaten. This is a simple matter of logistics which the hotel should be addressing. Finally, due to a no smoking policy the Ukraine adults gathered in small groups outside the entrance to smoke which not only created a poor image but they were reluctant to move, requiring other guests to walk around or through them!

Wasn't great mostly due to the fact that you had Taxi drivers outside beeping horns all hours of the night. People fighting and shouting outside the hotel. As well as the Fire alarm going off at about 10:40pm. I had to check out by 04:50 Am to catch a train and I didn't get to sleep until about 2:30am This hotel is however right next to Cardiff Central Station so perfect for Travelling by train. Which is why I booked here. After explaining my stay to reception I asked for a bottle of water for my travels and it was given to me complimentary which I really appreciated. The hotel Staff were polite and welcoming, however and the room was quite clean. TV didn't work however which is a shame.

Stayed one night. Not sure if because of renovation, the reception area wasn't very welcoming, pretty much self check-in set up but staffed too. Busy hotel, popular pool, gym, need to wait your turn for sauna & steam room but Impressed with facilities. Room service food was basic. The room definitely need updating and shower pressure not great. Overall fine though, would stay again.

I arrived at the hotel late, close to 9pm, in the pouring rain, walking over from the train station with bags on cobblestone streets. On Google maps, the distance looks manageable but in wet weather and the dark, I had second thoughts. Nonetheless, the service and room standards made up for everything. They managed to fix me a room service dinner past 10pm, and it was really good lamb shanks on mashed potatoes. The bed was comfortable, the sheets were clean and I just sank into the best sleep of my whole work trip. The hot water pressure was strong. I went down for a super early breakfast the next morning, and the service staff at the breakfast stations were super friendly. The spread was a veritable feast, and they explained what black pudding was - I actually enjoyed it. There were vegetarian options available and the coffee machine dispensed really good cappuccino. One thing to mention was the wifi in the room. I had to do a business video call for an hour and I lost connection twice. I suppose the bandwidth was not designed for long video calls, so guests may want to prepare back-up connection if they need internet for work.

The most relaxing stay! Was greeted on reception by Tricia who was wonderful, as it was my wife and I’s first wedding anniversary she gave us a couple of complimentary drinks vouchers which was a lovely touch. The room was beautiful, very clean. The only minor fault to point out was there was a glass which still had lipstick on it, not a huge deal to us though. The pool/jacuzzi were lovely and weren’t overly busy even at 6pm. Would’ve happily stayed in the pool all day! We had food in the restaurant in the evening which again, we couldn’t fault. Krish made the most beautiful margaritas that were up there with the best I’ve ever had! Service was great and there wasn’t a wait for anything. Thoroughly enjoyed our stay and we can’t wait to come back. The staff are an absolute credit to the company and hotel!

I stayed in hotel indigo on the 5th - 7 th October and my stay was absolutely awful I stayed with my family and we was put into 2 different rooms on completely different floors my room was on 5th floor and my family members was on 1st floor, Each room was absolutely vile, clannishness of the rooms was absolutely disgusting, dust everywhere, my shower and room wasn’t cleaned to the standards it should of been cleaned to as a guest who’s staying. They didn’t empty the bins, they didn’t even clean the sink left all my tooth paste. Anyway back to the clannishness of the room, the head board to the bed was so dusty I could pick it off myself with my fingers and there was little hairs in my shower and first I thought I’d leave it until it got worse and I started to look around the room few days later now I’ve stayed in another hotel and realised actually how bad the cleansing actually is at hotel indigo so now I’ve decided to actually report it, im not one to moan at reception it’s something I’d personally keep to myself but I’ve realised how bad this hotel actually is though I’d leave a little review. I will attach photos that I did take.

Front of desk always very pleasant and only too wiling to help with anything. Rooms were clean & comfortable Restaurant in evening good and Breakfast definitely recommended Some unexpected / unwanted entertainment in the bar dealt with by staff very quickly

Lauren was amazing - found us a room that we could check into around 7am when our flight was cancelled a couple of hours earlier. Lauren even printed our new boarding passes for us. Lovely staff member. Room was small but fine, no extra pillows were available though. Bathroom shower was lovely - very powerful :) Air con said 18 degrees but I’m not sure it was quite that cool. Location is excellent and great value for money. Again, kudos to Lauren! Remember - no restaurant on site but PLENTY of options on the doorstep!