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Great value for money. Location was good. A lot of stuff around. ****** next door.

It looks like an old hotel. The double room booked in the UK is large, the bathroom is large, and the facilities are complete and clean. The location is very good, the castle is just across the street, the shopping center is behind the hotel and the transportation is convenient. It is also very convenient to ask people to walk from the train station for about seven or eight minutes. The only downside is that it is facing the street, it is very noisy to close the window, the window is boring, the air conditioner is a bit noisy in May, the bathroom can't open the window, there is no exhaust fan, it is a bit stuffy, how to drain moisture? Overall it is still satisfactory.

It is not the hotel thats the problem but the hotel owner/ manager. Not only was he blunt but his customer service is appalling. His staff was coping very well but he had to interfere under mining them as well as us ,as guests I am a 62 year old married man and being told that now hes got our money he can order us out, i dont think is the correct attitude to have dealing with his guests and this was before we even got our room keys. If it wasnt for customers as myself his business wouldn't survive and after the covid epidemic , you would think he would take more appreciation than putting people off to stay at his hotel I have travelled the world and never done a review before but i couldn't let future guests be dealt with in such a disrespectful manner as this hotelier treated me

The bed was comfy and the shower very good. Unfortunately that’s where the good parts end. Room was ok, carpet not particularly clean and the room was not serviced. When I asked I was told that the beds were not made but towels and tea/coffee were replenished- this had not happened. We were all awoken at 5am with the unbelievable noisy bins being emptied. Food average and for a hotel not badly priced. Breakfast ok but little choice as far as healthy options were concerned.Staff very helpful and friendly on the bar but did not have a clue about drinks. Left white wine out on the counter so it was not cold and at £11 a glass this was not on. The bar was noisy in the evenings with loud music or sport on the screen so not relaxing at all. Overall this is set up for working people where the company pays for the stay so guest generally not too bothered about the quality of the stay. Would not stay again unless I had to on business.

Right next to the train station and within walking distance of the main shopping street. The reception staff were extremely friendly and helped me check in despite my early arrival. The reception was always manned even when the doors are locked at night. A few guests forgot their key and the staff would come out to help. Very quiet and cleanliness was top notched. Exceeded by expectations as a basic functional hotel. Will definitely book with the Sleeperz chain again.

The housing environment is satisfactory, but the streets are full of slippery dead leaves that are not cleaned and can easily cause slips. Satisfied with overall service Satisfactory indoor hygiene The facilities are complete, but there are many scratches on the inner wall of the frying pan and should be replaced. The TV remote control may not be usable without power.

Waexpecting a high standard of accommodation, it didn't live up to expectation. Rooms are pretty sp**** in furniture, we booked a executive suite on 18th floor, so view was great. Room was clean and we were only staying the night for a gig. Our room door had some sort of locking problem where it didn't lock until you unlocked it while open then closed the door, lucky I'm a but OCD about this sort of thing and tried the door as we left for the evening to find it openable from corridor. We couldn't shower the next morning as the cold water tap turned but no water came out, hot tap was scorching but no way of cooling it down. Breakfast was pretty ordinary tbf, nothing to write home about, hot held, mass cooked low on taste. Reported door and shower issues on leaving. An apology but no offer of a discount or voucher to compensate, especially about the shower. Shame we really wanted it to be a great experience as we have a few Cardiff trips planned and wanted a regular base.

The most relaxing stay! Was greeted on reception by Tricia who was wonderful, as it was my wife and I’s first wedding anniversary she gave us a couple of complimentary drinks vouchers which was a lovely touch. The room was beautiful, very clean. The only minor fault to point out was there was a glass which still had lipstick on it, not a huge deal to us though. The pool/jacuzzi were lovely and weren’t overly busy even at 6pm. Would’ve happily stayed in the pool all day! We had food in the restaurant in the evening which again, we couldn’t fault. Krish made the most beautiful margaritas that were up there with the best I’ve ever had! Service was great and there wasn’t a wait for anything. Thoroughly enjoyed our stay and we can’t wait to come back. The staff are an absolute credit to the company and hotel!