We arrived a little earlier than planned, but we received a very warm welcome which included assistance with parking our car in one of the two car parks available. We were shown to our room which was clean, spacious with an amazing bathroom. There were also some nice touches in the room such as toiletries and water. The place is perfectly located for a short walk to a street full of shops, pubs and places to eat, but also a straightforward walk into Chester itself. For those who don’t fancy the walk, there’s a bus stop nearby. Breakfast in the morning was busy, but well organised. The very pleasant staff make sure you are attended too and aren’t kept waiting any longer than necessary to have your cooked breakfast. The quality of the food was excellent and we enjoyed the atmosphere with the tables being close together and the opportunity to chat with other guests. We will be returning at the earliest opportunity as we visit friends in Chester regularly. Just a couple of observations from me….the toaster is one of those contraptions that sends the bread through on a conveyor belt type of thing….often resulting in warm bread, or if you put it through again, burnt!! The tables are adorned with a lovely selection of jars containing sauces, honey and preserves, but your salt & pepper is in little sachets!! A nice set of salt & pepper pots would be more in keeping with the setting.
Lovely hotel. Perfect location for Chester, just outside in the country. Spotlessly clean with very friendly staff that could not do enough for you. Biker friendly, and a nice car park out of view of the main road. Meals were excellent and a lovely beer garden. There's a petrol station within 100 meters for refilling the bikes with a shop attached, so perfect. Will be using again.
Very friendly staff and owner and there daughter and son . This was our 4 visit. On this occasion stayed in room 4 . Room clean .Nice spacious room ,decoration a bit dated. Bathroom very clean. The only thing I noticed was the bathroom ceiling over the bath . As I was in the bath .it looked like there was a leak or had been a leak. Stained watermarks .above. Stayed evening meal .OK first night a bit basic. Second and third night 100% better .I believe the chef was on holiday and he came back . Portions not big either. But the prawn cocktail and soup was amazing and fresh. The meat of the day was again. Pork ,came in chop form which I didn't really like . But it tasted better than it looked. Would have been 100% better with more than a few potatoes and a lot more veg .even for 1 person not enough. And missing Yorkshire pud. However it was nice and tasted good . . Pudding was amazing tho 😋 hoping the chef is back the next time we visit. And bigger Portions please . Hoping 2024 .they might do some updates of the decoration in restaurant and rooms .cause it definitely is a place to visit, especially for 100 % customer service x
With a stay at The Golden Eagle in Chester, you'll be within a 15-minute walk of Chester Racecourse and Chester City Walls. This inn is 3.3 mi (5.4 km) from Chester Zoo and 7.2 mi (11.6 km) from Cheshire Oaks Designer Outlet.
Wrap up your day with a drink at the bar/lounge. Breakfast is available for a fee.
Free self parking is available onsite.
Make yourself at home in one of the 3 guestrooms.
Checking in at the main Oddfellows hotel was smooth but it would have helped to have the exact address of the apartment in advance, so we could park more easily. There is one parking space at the apartment but it is a tight entrance!
Apartment 5 was upstairs and very spacious. The lounge/kitchen/diner was well set up and the tea and coffee available was very welcome. Bedrooms and bathrooms were large, comfy and clean (but could do with a few hooks for towels or coats). There is even a laundry room. Decof is quirky and the location is great - just off the main streets. Fabulous place to stay.
Great Hotel, with lovely rooms ( I tad dated for some tastes). Service was first class, with a lovely meal in the brasserie eaten. Breakfast is high standard with good old table service, the brasserie is a lovely room for meals. Wife had a massage in the spa, which was one of the best she had had!
Car park near Hotel, cases taken to room, staff very friendly and more than happy to help.
Location right in the middle of Chester for close access to shops, Bars and restaurants
Only Negative, Breakfast could have been hotter. And added service charges to bill automatically.
Drinks are very expensive, but to be expected for a 5 start Hotel
For the most part, this is a lovely hotel. It cost us around £7 for a taxi into Chester and the rooms are clean. The majority of staff are incredibly friendly. However, while out during the day our keys were deactivated to force us to the reception so that the manager could corner me about where my car was parked - which had been mentioned to another member of staff during check in and they had said it wasn't a problem. She had been trying to call me on the hotel room phone ”all day”, which is a ridiculous approach as who sits in their room all day? If she had just called me on my mobile number, which was used to book the room, I would have happily come back and moved the car. She demanded I move it in that moment and I explained that I'd had a drink but I'd move it in the morning. She then said she would move my car, which I wasn't comfortable with. She then walked away from me and wouldn't allow a rational, adult conversation. The tone and attitude were accusatory and her frustration clearly misdirected when she has made no realistic efforts to contact me; we were in the hotel until 11am and, as I said, I had my phone with me all day. I tried to explain to the reception staff why my car was where it was, and that I had discussed it on a rival and was dismissed with a ”well I wasn't there so I wouldn't know” then she smirked at another guest. It's such a shame that has really put a dampner on the stay for us, as it was totally unnecessary.
Just got back home after our first visit to Chester,we booked two nights at The Mill Hotel staying in a club class room over the bridge.it and the weather was so good we booked a extra night .We ate in the restaurant each night and the food was lovely.Would recommend the mill any time and it was very good value for money, and extremely clean
A stay at The Coach House Inn places you in the heart of Chester, within a 5-minute walk of Chester Cathedral and Chester City Walls. This hotel is 0.5 mi (0.7 km) from Chester Racecourse and 0.7 mi (1.2 km) from University of Chester.
At The Coach House Inn, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily for a fee.
Featured amenities include luggage storage and a safe deposit box at the front desk.
Make yourself at home in one of the 8 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
The Hotel Indigo® Chester is conveniently located in the centre of the historic City of Chester with excellent transport links, including a direct train to London in under two hours, and is in easy reach of both Manchester and Liverpool airports and just off the M53 motorway.A contemporary boutique hotel, constructed in 2019, designed to reflect the city's famous architecture, and the oldest racecourse in the UK, all 75 stunning guest rooms feature Hypnos beds and stylish bathrooms with rainfall showers and bespoke toiletries.When it comes to food and drink, we are lucky to share the building with The Forge Chester. The Forge is a culinary establishment that prides itself on offering incredible dry-aged beef and wild venison. These exquisite meats can be found in their maturation cabinets, patiently waiting for their turn on the remarkable Forge grill. Their main focus lies in utilizing British ingredients, with a special emphasis on sourcing ingredients as close to the Chester area as possible. They aim to provide amazing service, ensuring that each visit is truly memorable. The hotel is just a short walk from Chester's famous Rows and extensive shopping district, not to mention the award-winning Storyhouse theatre, and the 2000-year-old city walls.
A stay at ABode Chester places you in the heart of Chester, within a 15-minute walk of Chester Racecourse and Chester City Walls. This hotel is 3.3 mi (5.3 km) from Chester Zoo and 7.2 mi (11.6 km) from Cheshire Oaks Designer Outlet.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Stay in one of 85 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include laptop-compatible safes and coffee/tea makers, and housekeeping is provided daily.
A city centre hotel located in the heart of Chester. Crowne Plaza® Chester is the perfect setting for business, pleasure and leisure.The hotel has an entire floor of meeting rooms to accommodate up to 600 guests, with a dedicated Crowne Plaza Meetings Director on site, a Conference Café and food and drink options to match your requirements.Thanks to our Sleep Advantage® programme, you’ll enjoy a good night’s rest, with premium bedding, quiet zones and a guaranteed wake-up call. Workout or book a beauty treatment in our leisure club, or wind down in the heated pool and sauna.Eat at Stables Bar and Grill Restaurant with views of the Welsh hills, then retire to the lounge for drinks in a relaxed atmosphere. There’s also an outdoor terrace for those who prefer to enjoy the fresh air.Chester is steeped in history and culture, it boasts the most complete city walls, the oldest racecourse and the largest Roman Amphitheatre in Britain. This unique city offers fantastic shopping and a vibrant café and bar scene. You are also just a short journey away from the world-renowned Chester Zoo and even more great shopping at the Cheshire Oaks designer outlet.Chester Station has direct trains to London, Manchester and Liverpool. Manchester and Liverpool John Lennon airports are both within a 40-minute drive. Secure parking is available for a small daily fee.
Few Chester hotels can boast two acres of exquisite landscaped gardens and a dedicated health and beauty spa, but the Chester Abbots Well Hotel does so in abundance. Nestled amidst two acres of landscaped gardens just two miles from the city centre and Cheshire Oaks, this 4-star Chester hotel is ideal for weekend breaks and pamper breaks. After a day in the hotel's Feel Good Health Club, experience fine dining at The Brasserie restaurant and bar.
The Macdonald New Blossoms Hotel is a luxuriously stylish hotel in the heart of historic Chester. Situated on the historic City Walls and near to the Eastgate Clock; which is said to be the second most photographed clock tower in England.
The Macdonald New Blossoms Hotel creates the perfect environment to relax and unwind. Our elegantly stylish and flexible function suites matched with a central location provide the perfect setting for weddings; conferences and events. Our meetings and events promise will make sure you get the environment and dedicated team to meet all of your needs. Complimentary high-speed Wi-Fi is available throughout the property.
When the business day is done there is no better place for you to retire to than Scottish Steakhouse restaurant; where you will find sensational food using fresh quality ingredients topped off with an excellent wine selection and friendly personal service. One of the coolest new restaurants in Chester; come and enjoy our perfectly crafted handmade cocktails.
With a stay at The Boathouse & Riverside Rooms, you'll be centrally located in Chester, within a 5-minute drive of Chester City Walls and Chester Racecourse. This inn is 3.6 mi (5.8 km) from Chester Zoo and 6.9 mi (11.2 km) from Cheshire Oaks Designer Outlet.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.
At The Boathouse & Riverside Rooms, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are available daily from 7 AM to 10 AM for a fee.
The front desk is staffed during limited hours. Free self parking is available onsite.
Stay in one of 21 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
A stay at The Coach House Inn places you in the heart of Chester, within a 5-minute walk of Chester Cathedral and Chester City Walls. This hotel is 0.5 mi (0.7 km) from Chester Racecourse and 0.7 mi (1.2 km) from University of Chester.
At The Coach House Inn, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily for a fee.
Featured amenities include luggage storage and a safe deposit box at the front desk.
Make yourself at home in one of the 8 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Just minutes from the heart of Roman-walled Chester those 2.5 miles make all the difference - this Georgian country house hotel nestles in 8 acres of gardens and grounds. At the Langdale Restaurant Rowtons Head Chef works closely with their Head Gardener to plan daily dishes and seasonal menus using the freshest ingredients grown and picked just outside the kitchen window. Relaxing in The Spa at Rowton you have got to admire the stunning indoor pool with views out to the walled garden. A Classic British Hotel. Stay inspired. Chain code CB
A stay at Oddfellows Chester Hotel and Apartments places you in the heart of Chester, within a 10-minute walk of Chester City Walls and Chester Racecourse. This hotel is 3.5 mi (5.6 km) from Chester Zoo and 7 mi (11.3 km) from Cheshire Oaks Designer Outlet.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this hotel include concierge services, barbecue grills, and a banquet hall.
Stop by the hotel's restaurant, The Garden, for lunch, dinner, or brunch. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Relax with a refreshing drink at one of the 2 bars/lounges. Continental breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. This hotel has 3 meeting rooms available for events.
Make yourself at home in one of the 18 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
With a stay at Ba Ba Guest House in Chester, you'll be within a 5-minute drive of Chester City Walls and Chester Racecourse. This guesthouse is 2.6 mi (4.1 km) from Chester Zoo and 5.6 mi (9 km) from Cheshire Oaks Designer Outlet.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
A complimentary English breakfast is served daily from 9:00 AM to 10:30 AM.
Featured amenities include luggage storage and a library. Free self parking is available onsite.
Stay in one of 5 guestrooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Daha Fazla Göster
4.6/5
Outstanding24 yorum
Gecelik başlangıç fiyatı: TRY 2186
Özel olarak derlediğimiz 4 yıldızlı Chester otelleri koleksiyonumuzu keşfedin
With a stay at Concorde House Luxury Apartments Chester, you'll be centrally located in Chester, steps from Chester City Walls and 10 minutes by foot from Chester Racecourse. This apartment is 2.7 mi (4.4 km) from Chester Zoo and 6.6 mi (10.7 km) from Cheshire Oaks Designer Outlet.
Featured amenities include express check-out and an elevator.
Make yourself at home in one of the 6 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Complimentary wireless internet access keeps you connected, and Smart televisions are provided for your entertainment. Conveniences include separate sitting areas and microwaves.
With a stay at Stone Villa in Chester, you'll be within a 5-minute drive of Chester City Walls and Chester Racecourse. This luxury hotel is 2.6 mi (4.2 km) from Chester Zoo and 5.6 mi (9 km) from Cheshire Oaks Designer Outlet.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.
A complimentary breakfast is included.
Featured amenities include wired internet access (surcharge), a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 10 guestrooms. Conveniences include a turndown service, and housekeeping is provided daily.
With a stay at The Golden Eagle in Chester, you'll be within a 15-minute walk of Chester Racecourse and Chester City Walls. This inn is 3.3 mi (5.4 km) from Chester Zoo and 7.2 mi (11.6 km) from Cheshire Oaks Designer Outlet.
Wrap up your day with a drink at the bar/lounge. Breakfast is available for a fee.
Free self parking is available onsite.
Make yourself at home in one of the 3 guestrooms.
With a stay at Chester Court Hotel in Chester, you'll be within a 5-minute drive of Chester City Walls and Chester Racecourse. This guesthouse is 2.7 mi (4.3 km) from Chester Zoo and 5.4 mi (8.7 km) from Cheshire Oaks Designer Outlet.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.
Take advantage of the guesthouse's room service. Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served on weekends from 8:00 AM to 10:00 AM.
The front desk is staffed during limited hours. Planning an event in Chester? This guesthouse has facilities measuring 2153 square feet (200 square meters), including conference space.
Stay in one of 20 guestrooms featuring Smart televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
With a stay at Royal House Luxury Apartments Chester in Chester, you'll be a 3-minute walk from Chester City Walls and 14 minutes by foot from Chester Racecourse. This apartment is 2.9 mi (4.6 km) from Chester Zoo and 6.6 mi (10.6 km) from Cheshire Oaks Designer Outlet.
Make yourself at home in one of the 16 individually furnished guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. 32-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include microwaves and irons/ironing boards.
Crabwall Manor Hotel Spa, BW Signature Collection is a historic 17th Century manor house just a short drive from Chester city centre. The hotel boasts a beautiful selection of elegant rooms as well as a spa and indoor swimming pool.
For diners, Jacobs Brasserie, serving both traditional English and world food, has wonderful views over its own patio and the ground beyond. For those wanting something more casual the bar lounge offers classic options and lighter snacks.
The Crabwall Manor Hotel Spa, BWSC offers an 18-meter heated indoor pool, sauna, steam room, massage showers and a whirlpool. In addition, guests have use of the well-equipped gym, aerobics studio and treatment rooms offering a range of spa treatments including aromatherapy massage, facials and hand and feet treatments.
The Crabwall Manor Hotel Spa, BWSC offers free parking and is just five minutes from the M56 motorway.
Welcome to Moxy Chester a stylish and playful Marriott hotel that captures the essence of modern hospitality. Located in the heart of Chester, and just a short distance to Wrexham, Moxy Chester offers easy access to both cities. Whether you’re exploring historic Chester or venturing into Wrexham, our central location ensures you’re never far from the action. Our vibrant lobby, contemporary furniture and Plug and Meet communal areas with ergonomic seating and presentation ready televisions create a captivating atmosphere. At Moxy Chester we prioritise our guests needs, ensuring their comfort and relaxation and allowing everyone to travel together including the family pets. Our hotel offers 24 hour Food and Beverage service with a wide selection of Grab and Go snacks and drinks. Start your day with our delicious continental breakfast, enjoy the vibrant coffee shop vibe throughout the day, head out to Chester Zoo or a historical walk around town, and unwind at our evening cocktail bar.
With a stay at Leonardo Hotel Chester, you'll be centrally located in Chester, within a 10-minute drive of Chester Zoo and The Rows of Chester. This 4-star hotel is 0.8 mi (1.2 km) from Chester Racecourse and 1.3 mi (2 km) from Chester City Walls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and a vending machine.
For lunch or dinner, stop by Leo's, a restaurant that specializes in British cuisine. You can also grab snacks at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Make yourself at home in one of the 94 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
With a stay at Roomzzz Chester City in Chester, you'll be a 3-minute walk from Chester Racecourse and 10 minutes by foot from Chester City Walls. This aparthotel is 3.2 mi (5.1 km) from Chester Zoo and 7.1 mi (11.4 km) from Cheshire Oaks Designer Outlet.
This smoke-free aparthotel offers discounted parking nearby.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 64 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.
Daha Fazla Göster
4.5/5
Excellent55 yorum
Gecelik başlangıç fiyatı: TRY 2264
Mutlaka görülmesi gereken Chester cazibe merkezlerine yakın oteller
Özel olarak derlediğimiz oteller arasından dilediğinizi seçin ve yakındaki cazibe merkezlerine kolayca erişmenin keyfini çıkarın
İdeal konaklama yerini bulmanıza yardımcı olması için gerçek seyahatseverlerin özgün puanlarını ve yorumlarını keşfedin
4.7/5
Outstanding
GGuest UserGreat Hotel, with lovely rooms ( I tad dated for some tastes). Service was first class, with a lovely meal in the brasserie eaten. Breakfast is high standard with good old table service, the brasserie is a lovely room for meals. Wife had a massage in the spa, which was one of the best she had had!
Car park near Hotel, cases taken to room, staff very friendly and more than happy to help.
Location right in the middle of Chester for close access to shops, Bars and restaurants
Only Negative, Breakfast could have been hotter. And added service charges to bill automatically.
Drinks are very expensive, but to be expected for a 5 start Hotel
RRyan GFrom the moment we arrived, we were warmly welcomed by Alison and Dave the owners. They were helpful with their knowledge of Chester and provided great recommendations. The guest house exudes charm and elegance, with tastefully decorated rooms that are both cozy and comfortable. The location couldn't be better, situated within walking distance of Chester's main attractions and surrounded by picturesque streets. The attention to detail and personalized service truly made our stay memorable. We can't wait to return to Grosvenor Place Guest House on our next visit to Chester. Highly recommended for a delightful and relaxing getaway!”
GGuest UserI came to visit family in Chester and chose this hotel as it was close to the train station and a nice walk into Chester. I love the modern look of this hotel, the under bed auto light was brilliant for night time bath room trip no need to turn on the lights. The black out curtains do there job really well I almost over slept, the staff were very helpful when i asked them for help. i will stay here again next time i visit the family
GGuest UserJust got back home after our first visit to Chester,we booked two nights at The Mill Hotel staying in a club class room over the bridge.it and the weather was so good we booked a extra night .We ate in the restaurant each night and the food was lovely.Would recommend the mill any time and it was very good value for money, and extremely clean
What an absolutely lovely place to stop. We stopped overnight at the Saddle Inn as a family while visiting Chester, everything about it was superb and I wouldn't hesitate to stop there again. Breaking it down, we are a family of four, two teenage children. We stopped in the 'Megadeth' room, its on the top floor, so quiet, and unlike most family rooms at other hotels has two full size single beds, as well as a double, and a bathroom, so no 'top and tailing' on a pokey sofa bed. The room was great, we aren't massively into rock, but it was great with quirky personal touches like drums being used as bed side tables etc. Basically a perfect family room for teenage kids. It was a Saturday, and Chester races were on in the city so very busy, we decided to eat in the bar and the food was absolutely brilliant, and at a great price, the burgers are at the point where you need a knife and fork to attack them as they won't fit in your mouth! 10/10. We then went out to the theatre so didn't get back until late, there was a live band on at the pub, a AC/DC tribute band, so not quiet! Children aren't allowed in the bar at night, but you can get a beer and take it up to your room. You could kind of vaguely hear that live music was playing, but in no way does it disturb your stop, and once the live music finished and it went back the jukebox you cant hear a thing. Finally breakfast the next day was delicious and real value for money! The staff and friendliness really make this place, why give your money to a plain boring corporate chain when there is stuff like this out there! Thanks for a great weekend and you should be proud of what you've build up!
We got this on a deal so it was reduced slightly from £246 to £232.70 (two people in separate rooms for three nights), but even the full price would have been great value. Spacious, really comfortable beds, great range of TV channels, great location. Pretty much everything you could ask for. The only minor issue is that my mother's room got too warm at night. But in fairness, a fan was provided and she used this to help cool it down before going to bed.
VVictoriaWe have had a lovely stay, and it would only take a few tweaks to make this hotel better.
Good:
*It's in the perfect location, we took an uber into the centre of Chester for less than £5.
*Breakfast was relaxed with a great selection as a buffet service.
*Spacious room with all the amenities you need.
*Plenty of free parking.
*Beautiful grounds and really quiet at night.
*Great value for money
Needs Improving:
*Cleaning standard is average, black mold around the taps in the bathroom that could be easily resolved.
*Bathroom floor was desperate for a good mop
*Bed wasn't the comfiest as 2 twins fastened together leaving a gap in the middle.
*Staffing levels affecting customer service levels, we decided to order room service, took an age to answer the phone and then said could be collected from reception, kind of goes against the point of room service, so we left it, not great for the hotels add on sales if that happens everytime.
*No enough bar staff, we ordered food but it was cold and one meal was not what we ordered but too hungry to wait for it to be replaced, apparently fish finger sandwich is identical to fish and chips anyway according to the waitress!
Like I said it won't take much for this hotel to raise it's customer service standards to an excellent level, more staff will fix most of the issues, despite everything mentioned we would probably stay again.
GGuest UserFor the most part, this is a lovely hotel. It cost us around £7 for a taxi into Chester and the rooms are clean. The majority of staff are incredibly friendly. However, while out during the day our keys were deactivated to force us to the reception so that the manager could corner me about where my car was parked - which had been mentioned to another member of staff during check in and they had said it wasn't a problem. She had been trying to call me on the hotel room phone ”all day”, which is a ridiculous approach as who sits in their room all day? If she had just called me on my mobile number, which was used to book the room, I would have happily come back and moved the car. She demanded I move it in that moment and I explained that I'd had a drink but I'd move it in the morning. She then said she would move my car, which I wasn't comfortable with. She then walked away from me and wouldn't allow a rational, adult conversation. The tone and attitude were accusatory and her frustration clearly misdirected when she has made no realistic efforts to contact me; we were in the hotel until 11am and, as I said, I had my phone with me all day. I tried to explain to the reception staff why my car was where it was, and that I had discussed it on a rival and was dismissed with a ”well I wasn't there so I wouldn't know” then she smirked at another guest. It's such a shame that has really put a dampner on the stay for us, as it was totally unnecessary.
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