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Booked 2 rooms for 2 nights at London Heathrow Guesthouse in Slough. The room was absolutely disgusting. Arrived late with 2 children so decided to stay rather than look for an alternative at that time of night. Slept on a towel I’d brought rather than the horrible bedsheets. My daughter slept on my coat. Couldn’t use the shower as I would have been dirtier when I got out than when I got in. The other room my friend stayed in was even worse. Didn’t return the following evening & eventually managed to book alternative accommodation that was clean. Tried to get a refund for the unused night. Hotels simply not interested & now not responding. Told them I wouldn’t be returning that night because of the state of the room. Refused a refund due to the “terms & conditions”. Room was cancelled before I left & cancelled because of dirty & damp conditions. Hotel claiming it wasn’t cancelled. Avoid at all costs.

Clean comfortable room. We parked our car under cover just outside the hotel but to get to T5 with luggage you need to book a taxi. Contradictory to the booking website there is currently no airport shuttle. Staff extremely helpful and friendly in reception and restaurant. Menu very limited currently, but food was acceptable and service excellent.

We had a 24 hour layover in London and instead of picking a boring hotel near the airport, we found this place. If you like history, something different, but still want a very comfortable stay- hands down pick here! The staff here are phenomenal- everyone was SO nice! It was such a cozy place to eat, drink and sleep for the night. I can't say enough good things about all of the staff we met (and the ones we didn't, only spoke by email) but they are all so nice!!!! :) They helped us out any chance they had, which is so appreciated. My family had a wonderful and restful layover before going back over the pond- it's a nice place to stay, that is for sure.

We chose to stay in Hilton London Heathrow Airport Terminal 5 was primarily for convenience as we had a flight the following morning. There was some up and down mainly due to initial impression from front desk (very rude and unhelpful). Pro's - Clean room - Spacious - Bed was confortable - Decent view - Assisted with printing off paper work for our flight - Shuttle to airport is available* Con's - Front desk was very unwelcoming and rude (had issue with checking in, due to some issue with C-Trips representative payment not working; though we paid and secured room via C-Trip several day before which included an invoice and email confirmation; Front desk did not help and didnt want to assist ”deal with it yourself” attitude)＞ very distressing as we potentially had to pay again for the room (making us pay twice). - Hourly airport shuttle available but had to pay (should have inform guest, rather than finding out when we got onto the shuttle bus and catching us by surprise, as we would have rather booked a taxi) - Abit secluded

Upon arriving at the hotel i was quickly checked in and upgraded to a better room on a high floor with a view. The hotel is located on London Road and there are regular buses to and from Heathrow airport. I have also have full buffet breakfast included in my booking and there is a bar and restaurant in the hotel. Great value for money and convenient location for Heathrow airport.

What a shocking experience! We had a late flight in from Heathrow and so this room was booked on our behalf. The room itself seems passable on arrival but then the drama unfolded. The room was hot yet if one opened a window the noise emanating from outside was unbearable. Throughout the night an electric noise (washing machine?) emanated through the room continuously. The smell was overpowering - the fridge provided had not been opened or plugged in for ages. Of the 4 plugpoints in the room one had been boarded up, the second had a television and kettle plugged in, the third was loose in the wall and the switch didn't work rendering one in working order. The bathroom was tiny as well as dirty, the door couldn't close properly as the door frame was broken. The shower had no drain cover and a smell was emanating from there. The toilet had no flusher, we had to insert our fingers into the hole to press a pin!The restaurant was closing as we arrived and no assistance was provided in terms of where we could get a late night meal. All in all a dreadful experience, one which will not happen again. Sleeping at the airport would have been more preferable.

I really got screwed with this booking. My flight was canceled, and I was a bit desperate for a place to stay overnight. ”Bianca's Hotel” was quite a bit cheaper than the places closer to the airport. So I booked it and took a taxi there. But the taxi driver couldn't find the place. We were in a residential neighborhood, not anywhere that you might expect to find a hotel. So I called the property, and the guy told me to get out at #1 Torridge Road and walk to #19, which seemed really weird. I asked him if there was a sign, and he said no. I mean, what kind of a hotel requires that you walk down a dark residential street looking for a place with no sign? When I said that I wasn't comfortable doing that, he suggested that I just cancel, and mentioned that he could get 500 GPB for the room (I had paid ~200). I was pretty sketched out at this point, so I just cancelled and went back to the airport. Later on, I tried to get a refund, and he refused. He also blocked my calls and marked me as a no-show. So now I'm out the 200 GBP for this ”hotel” plus the 60 GBP for the taxi there and back. And after all of that, I ended up just staying overnight at the airport. This place seems really scammy.