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We got a last minute deal and we are so glad we didn't pay full price. We stayed in the mews. The room was okay, basic. I would have expected a bit of luxury but was disappointed. The tea tray is basic, one coffee, one decaf, one tea, green tea and peppermint tea. No coffee machine and no biscuits. The double bed was two singles pushed together so my poor husband spent the night in the grove. The grounds are beautiful very well maintained. Pool was pleasant, didn't understand the adults lounging around pool, but each to our own. We had dinner at the hotel, service very slow waited 20 mins to be asked if we wanted a drink. I would have expected them to pour the drinks but that didn't happen. We both had the duck my goodness it was lovely, fat could have been rendered down a bit more but it was so tender melted like butter. We would go back just for the duck. Breakfast the following morning was good, fantastic buffet selection, hot food was tasty porches eggs slightly over cooked but still tasty. Booking out was 1100, but at 1020 we had a knock on the door a man standing with bedding asked us are we going. Reminded him we had till 1100, but we felt rushed to leave so left 5 mins later. Overall is was a pleasant night, but so glad we didn't pay full price. We would have been so disappointed and not sure we would have stayed in that room.

My family arrived today the hotel around the email check in time. There was no queue and we were served right away. The staff were friendly and fun to chat with. We were headed up to our room in no time with all the info we needed for the perfect stay. Parking is free as is the pool. The pool has adult and kids hours so check ahead of time so if younfancy an adult free time ots available. Pool area had steam and sauna along with ice, pool and heated lounge chairs x2. The rooms were very clean and quiet. We had a lovely stay and plan to visit again.

Near the Ashford International train station and there is one large supermarket nearby. The staff at breakfast venue were are nice, especially the chef. Only few restaurants nearby, walking distance with around 15 minutes to another small “town” with more restaurants. Can go to the designer outlet with walking distance with around 15 minutes

Aside from a couple of issues Kelly, Caitlin and Marta meant this trip surpassed our expectations. From booking to departure nothing was too much trouble. With two young babies this makes all the difference. Spacious room, two cots, kids eat free, convenient parking. Location suited us with trips planned to Leeds castle and Port Lympne. Staff friendliness was great from all but especially Caitlin who was always on hand at dining times and helped with our girls. On site playground old but handy. Only minor issues were the early maintenance work / noise on our first morning, room servicing on first day and some confusion about late check out. All in all, highly recommend!

What an amazing place, set off by brilliant service. We arrived on Saturday afternoon after a lovely walk around the nearby Kings Wood, our room was not quite ready so we were seated in the pub and well looked after while we waited. Once shown to our room we found a really comfortable and nicely decorated room, it felt luxurious and clean. It's a very quiet location at night and we slept really well. We were in the ”garden room” which has its own little garden with patio doors, the garden is well screened and felt really private. The pub has a nice mixed vibe of old local pub, and very lovely modern restaurant in the extension at the back, the two blend together very well. It was busy on Saturday night but the background noise was not overwhelming it just made for a nice atmosphere. There are two nice outside areas with countryside all around. Tables inside and out are well spaced and not crammed in. Dinner on Saturday night was delicious, our server (Georgia) was chatty and personable and put real effort in to look after us, nothing felt like too much trouble. All of the staff seemed genuinely interested in making sure we had a good time, and seemed to enjoy working there, which is sadly lacking in a lot of places these days. Breakfast on Sunday morning was good quality, well cooked, and tasty; although it was not as hot as it could have been. We once again experienced the same great service as the night before. We will definitely be back!