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When I phoned to confirm the time we would have dinner after arrival was told the restaurant was closed for a charity do. Booked hotel back in November and coming a long way wanted to eat in because the hotel had a good food recommendation and resident parking. We thought oh the actual dining room booked out but on arrival after a terrible journey from N Herts were greeted by no residents parking left due to party it was dark and raining, and the entrance hall was packed with people as well as public rooms they were sitting on stairs etc making takig cases in difficult. Ok it was for a last minute event for a good cause, but this was not professional when you are also an hotel. My double room for single occupancy had been occupied by a heavy cigar smoker. I was moved after our son and partner came in and agreed not good. The rooms were both doubles and very very crampt around area for dressing table, tiny shelf for making drinks and clothes open hanging rail. Our sons room was more spacious but did agree not idea hanging space. Both en-suite showers were no more than a trickle. The rooms were clean. The beds were also very comfortable. One of our party had a brunch meal and that was deducted as goodwill gesture. My son and partner very much enjoyed their two full English breakfasts, my second breakfast I asked for poached egg but two arrived untrimmed stacked on top of two slices of toast and on a cold plate !! Very unappetising. The staff were all polite and helpful which was a bonus

Excellent room service. Coffee machine, electric kettle, tea and cereals available in the room. Sink and bath accessories available in the room as well. Spacious.

Attended Christmas party night with work, food was great and service perfect. We stayed over as part of the package and found the room to be comfortable and full of natural light. Breakfast was very nice and served in a beautiful historic room was the highlight! Will be back this Christmas!

My partner and I have just returned from a very enjoyable weekend in Bristol(19th-21st Aug). We stayed here back in July this year so decided to return. We recommended the hotel to two friends who came and stayed there as well. We had room 213 which is at the back of the building but as we only needed the room to rest it didn't matter. The room was clean and very comfortable with a good shower. Check in was simple and the staff were very pleasant. We like the idea of the hotel having its own ironing room which we used whilst there. We used the bar on the Friday night when we returned to the hotel, Two double Hendrick gins and a mixer was nearly £20.00 ! But I suppose that's city prices for you. We are looking forward to returning in October for another enjoyable time. Thankyou to you all at Ibis Temple Quay.

Whilst I can't fault the basics, we unfortunately had very loud guests on our floor, staying across multiple rooms, who were partying until 4am. Doors opening/closing, shouting, and laughing. When I went to reception to complain, it was down to just one young girl to go up and ask them to be quiet, which I feel is unfair on her (why no security?) £85 for one night, I really expect to be able to sleep at least.

We visited Bristol to celebrate my birthday weekend, so we booked a “deluxe” king size room for three nights. On arrival the hotel was very impressive with good car parking facilities and a very classy reception area. Check-in was friendly and efficient. There was just a slight confusion over the late check-out time – the website said 4pm, the receptionist thought it was 3pm. The reception is well attended and they were highly responsive when dealing with an issue with one of the lifts. There was a loud noise inside the lift one evening between floor 4 & 5 (a bit of a worrying sound of metal hitting on metal). It was great to see a lift engineer on-site bright and early the next morning attending to it. The bedroom was very spacious with lots of storage, a very comfortable super-king size bed and a clean bathroom. However, the main problem with the room was how dimly lit it was and the scruffy state of the furniture. It was difficult to see well enough in the room to put make-up on, which meant I had to wait for my partner to finish in the bathroom before I could use the better illuminated bathroom mirror. The dark wooden furniture was badly scuffed and warped; the chair was scruffy with peeling leatherette - surprisingly tired furniture for a Deluxe room. There was a lot of damage to the bathroom door (big dent in the wooden panel), scratches in the sink and broken robe hooks – not exactly deluxe fittings. Also the bathrobes were very small (approx size 14). When we came to pack up to leave we had to get a torch out to check in cupboards etc to make sure we hadn’t left anything behind – it was too dark to see inside the cupboards without a torch even though we had the curtains open and lights on. Unfortunately it was then that we saw just how extremely dusty the room was. The lampshades were very dusty. I doubt the area beneath the desk/dressing table had been vacuumed for months (lots of clumps of dust in the area where you put your feet). We were disturbed by just how much dust we had spent the last three nights sleeping with so, out of curiosity, we moved the bed to check underneath and discovered another very thick build up of dust and a roast potato from a previous guest’s dinner stuck to the carpet. There is an Eco option to not have housekeeping done each day which we welcomed at the time, as it meant we didn’t have to wonder when the cleaner would come in if we wanted to have a lie in. However, if I’d have seen the levels of dust in the room on arrival, then I would have asked for a cleaner to come in and give it all a good vacuuming. Apart from the disappointing dust and shabby furniture we enjoyed our stay because of the extremely comfy bed, excellent breakfast in the delightful Kiln restaurant and on-site car parking. It’s also a good location for visiting the city. But I’d need some reassurance that the housekeeping issues will be attended to before we contemplate a return visit.