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#positive #I was happy with the Staff Attitude, Bed Quality, Nearby Activities; #喜欢# Satisfied with the attitude of the staff, the quality of the bed, and nearby activities

I had to wait a little at the beginning as for some reason my booking wasn’t showing on their system. However I was given an upgraded room due to this. The first room smelt of cannabis and the edge of the bed metal piece was sticking out with shower gel half empty. Therefore I was given another room which was in excellent condition, it was a lot bigger with a massive TV screen. This hotel’s bathroom had a hair dryer and a hair straightener too. They also had an ironing board. The person at the reception was very friendly, smiled no matter what and even offered tea whilst I was waiting. Some of the rooms had good views example you could see the Leicester wheel.

I was spending the weekend with my friend and travelling by motorbike. I was worried about leaving my bike on the street so I rang in the morning and they assured me there would be somewhere secure for me to leave my bike. Sure enough, upon arrival the guy was waiting for me with the gate open to park my bike behind the hostel. He took me through to the reception and although I did not eat or drink, the hostel was very cosy, quiet and everything in the city was easily accessible on foot. For the price the room was spacious, well equipped with a tv and sink, clean and comfy. When I checked out they let me leave my luggage, leathers and bike gear for hours while I had lunch. Outstanding service, excellent value for money. Would recommend and would stay again.

This was the worst hotel I have ever stayed in. I was really reluctant to write this review as everyone I spoke to at the hotel during my stay was helpful and friendly, the staff there were top. However after complaining about the stay when checking out, again the woman I spoke to was lovely but said a manager would need to get in touch. It’s been four days and the owner/manager hasn’t. I gave them the opportunity to get in touch and see what went wrong, now I just need to be honest about the stay. This was the worst night sleep I ever had, in a hotel or otherwise. We paid for a suite, so one of the nicest rooms in the hotel. However from the moment we got in the room it was unbearable. The heat in the room was like being in a sauna - that isn’t an exaggeration. We went around the room to see if there were any radiators on that we didn’t spot! Unbearable. There is no air conditioning in the room just a tiny fan left on the side for us to use. That provided no relief. Maybe your thinking open a window, they are prevented from opening more than a few inches. So we were just stuck in this unbearable room with no alternative. In order to get the 2 hours sleep I did get that night. I had to get up and stand in a cold shower multiple times. This was a stop on a road trip my wife and I were having for our honeymoon. I rated all the other hotels 5 star they were amazing. This put a real downer in our otherwise perfect trip. I was embarrassed picking this hotel to stay in as one of our stops. Avoid it like the plague.

There's no way anyone could feasibly give Glenfield Lodge 5* and I'm sure the owners don't even strive for that. It's less than a mile from the city centre and is basic - it's mainly used by companies to accommodate construction workers during the week. The room had a working basic TV, kettle, and sink. The toilet and bathroom (both very clean and functional) were at the end of the passage. The building is tired internally. No doubt about that. It is a place just to sleep but - here's the rest of it. The gentleman on duty was polite, friendly and thorough. Even though we were only staying for one night we were treated very well. The beds and bedding were clean and very comfortable. To our surprise, it was extremely quiet. Either no one stats there at the weekends or the residents are very considerate. And now the biggest thing - £37 for a twin room booked only a few days in advance. Incredible value for money.

Went to a Christmas party with friends was one of their shared party nights. Venue looked amazing from outside as we approached the House very festive indeed. Loved the Christmas decorations inside too. This is was our 3rd Christmas party here, as we tend to book one every year. Disappointed with the stilt walkers! Every year we come to the venue and it looks different each year, but the stilt walkers are there each year and this year not sure what theme or what they are suppose to be but they look ridiculous for photos outdoors and indoors. They are there when we approach the venue, they were in the way when we were mingling inside forcing us to take pictures with them, then again while we were sat down at our table, again they walking around making unnecessary fuss and noise. WINSTANLEY - You really need to rethink the stilt walkers for next year as you seem to have them for all occaisons! The event coordinators who greeted us into the venue could have somewhat be smartened up. Shabby blazers, hair and no makeup, thought there would be a standard considering the type of hotel this is. On the otherhand the reception desk staff were lovely and very welcoming and smart (maybe the event coordinators could take a leaf out their book on customer interaction and self care). Drinks and food was lovely - alot better then previous year. Food service was great and fast to our table. We were served by a blonde lady think her name was Kelly very attentive. The decor inside looked AMAZING as it did the year before too love seeing the different themes each year! DJ Entertainment was ok not bad and not the best either. Would be lovely to have a live band something different considering the ticket price we paid along with additional drinks package. Also would be lovely for some sort of live entertainment rather then the pointless stiltwalkers indoors too - the 4 tables around us also were fed up of the stilt walkers such early into the night!. Overall great night with laughs and giggles would recommend anyone booking venue for Christmas party with friends or work collegues - minus the STILT WALKERS !

We were travelling as a band, group of 6. Had travelled from Glasgow to Nottingham the previous day to play a gig, then onto Leicester and London. The owner had phoned the previous day to inform us that there was a problem with one of the rooms, seemed very polite and apologetic and would organise accommodation elsewhere for 2 of our group. We were fine with this. However, upon arrival we were informed by the guy managing the place currently (as the owner was out with some health related issues) that we all had rooms there. The rooms were open and keys were in the drawers. We went upstairs and only the 3 bed room was made up and another guest was still staying in one of the rooms and was out at work so we wouldn't get that room until later. Our group all hung out in the 3 bed waiting on the other room being made up. The ”manager” stood at the door of the room for over an hour talking nonsense and sharing details that no-one needed to hear instead of making up the other room. The worst possible scenario when you've just travelled 6+ hours and played a gig the previous night. The ”manager” took 2 of our party into the 2 bed room to get it made up (no reason for this, just wanted to talk more nonsense). The 2 bed room had obvious signs of water damage (most likely the room the owner had phoned the previous day about). Brown damp spot on the ceiling in the corner of the room, the wallpaper peeling off the wall and the room smelled awful. Previous guests things were still in the drawers. One of the beds in this room got made up in that time and he had to leave to get another sheet, never came back. Our group decided to just get out of the place for the time being. We arrived back later to pick up our gear to go soundcheck at the venue down the road and the rest of the rooms had been made up. We returned later that night and couldn't get in the front door so we phoned the number asking to call for access. This was the owners number I had spoke with the day before and he sounded genuinely surprised that we hadn't been given the access code. We got in and went upstairs before going to bed, on of the boys flipped his pillow and found what appeared to be blood stains on the pillowcase. We all slept on top of the duvets that night in our clothes because we didn't trust that anything was clean and got up early the next morning to leave as soon as possible to head for London. We had booked the breakfast in advance but we didn't want to chance that either knowing what state the rooms were in. Overall, an unpleasant and uncomfortable stay. Would not book again given this experience and anyone looking to I would hesitate until the owner manages to sort out the problems with staff and the condition of the place. It's a shame because I'm not sure the owner actually knows how the place is currently being run.

Me and my partner got married at the City Rooms for a really sentimental reason. My parents got married there and so did my aunty! We planned our wedding within 6 weeks and I honestly cannot compliment the venue and the staff enough. Beth and Emily (our contacts) were just so amazing in absolutely everything. We were of course overwhelmed by planning a wedding in such a short space of time but they took EVERYTHING off our plates and when our family/friends asked where they can help, our answer to everything was “the venue is looking after this”..they have built such an amazing relationship with all of the different suppliers and worked with everyone so well, it’s as if nothing was ever too much. Beth is such an amazing planner and we felt sooo comfortable with her, explaining our vision, what we wanted on the day, how we wanted things to work out..Emily was fairly new at this point and again the most helpful. We were able to drop things off to the venue earlier, the whole team treated us with so much love that we will never forget how amazing this day worked out to be! The food was incredible on the day and 4 months after our wedding, we are receiving so much positive feedback from our guests and I would highly recommend the crispy bhajia as that’s the one dish all of our guests can’t get over! Thanks again to the whole team for such an incredible day ❤️ we will never forget how much you did for us and how you made us both feel at ease. We did not expect the support you all handed to us when we booked the venue and we couldn’t have planned our wedding without all of your efforts!