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The staff were very helpful. There was one staff in particular Jamie Marchent who went out his way to help us he took my case to my room, he talked to us evry time when he went by, Jamie was always polite, he was very approachable when needing help, Jamie was always smiling and he is a lovely lad. Over all I have enjoyed my time at the holiday inn newport and had a lovely welsh experance and I will be back. Thank you for a lovely stay and making me feel welcome.

I stayed at this hotel recently for a conference at the ICC, and I must say this place was great in terms of cleanliness and friendliness of the staff. I will be staying here again for future trips! The walk to the ICC could be better as you have to cross many traffic lights, but that's for the council to fix! Loved the breakfast by the way!

2nd time here and I absolutely love it, it ticks all of the boxes! Great leisure facilities, lovely environment, well kept hotel. Great service, everyone always so helpful, and I will definitely be back again. Pic of me relaxing by the pool! Good location too, close to Cardiff (we went to the Harry Styles concert)

The hotel is lovely and so is the staff but the car park situation is horrible. I stayed for 4 nights and I had to pay a parking charge of £60 because their parking system was not working when I entered my number plate in. The hotel said they will look into it and get back to be but they didn’t. I paid the fine and I’m still waiting for the call. I wouldn’t stay there again because of the car park situation..

Always spotlessly clean. Reception always very nice. Rooms have all you need. Comfortable and Clean. USB sockets, reading lights and lamps, Samsung 32” Smart TV compatible with with mobile phones, tablets and pc/lap. Desk with desk lamp and luggage storage along with open wardrobe and bedside drawers/unit. Large full size mirror. The Queen size bed is comfortable and has plenty of pillows/bedding. Bathroom is one of the best I have seen In hotels with modern and clean fittings. Subway tiling with chrome finish fittings, large bath with waterfall shower and over bath shower attachment for when just your hair needs washing. Huge fitted mirror with lighting and ample space for your toiletries etc. Towel rail and door hooks all complete the better than most bathroom. Towels and toiletries/hand wash/kettle and mugs, glasses, quality hangers and the attention to details all complete a good value room. The hotel flows on to the pub/ restaurant. Being Green King the food is all good. An extensive food and drinks menu. Easy and user friendly app allows ordering from your table for food and drinks. Overall the convenience of both hotel and bar with good service and good value a highly recommendable place to stay whether your here for business, leisure or just a night or two r&r The New Inn @ Green King always hits the mark. If you have breakfast with room it's served at the restaurant with hot & cold options Continental and Full English. Both perfectly presented and quality products. Parking for guests is free and input of car registration avoids any after stay fees.