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When first checking in, as much as the woman on reception was lovely, for some reason I was told because I was from around the area that I had to speak with the manager and potentially wouldn't of been able to stay because it. I was not informed this would be an issue on the booking.com site nor was I told about a £100 deposit? I had come down for the night due to work going on at my house and wanted a break. I understood but felt like it was a criminal matter to of booked? I also have not received my deposit back like promised? A shame as it was a lovely designed apartment, not enough towels and a shame you cant open the windows but it was a convenient location for myself, and still impressed with the bathroom and bed.

Stayed here to visit Comic Con Wales 2022. Check in went smoothly, keys picked up from reception. Vending machines at reception and told about nearby Lidl and Asda. On arrival to the room I found the room very hotel. Room was pleasant for the price with a large double bed, desk and wardrobe. En suite bathroom pod which contained toilet, shower, mirror, bathroom shelf and sink. Mentioned at reception I needed a fan that night. Receptionist seemed to be in the process of being trained up by other receptionist. He was quite distant. Had to email reception a few hours later as no fan had been provided and another receptionist brought the fan up. Shared kitchen/TV room very clean with lots of facilities. Building very safe as key fob used around 4 times in the building to get to room. The walls are paper thin and I could hear the room next door's conversation from 7am on the Saturday which was very irritating as I didn't have to be up for my event until later. The room next door were stomping around and slamming doors. Even for the price, I would expect a shower I could get washed properly in. It was difficult as the shower pressure was very low and only a small trickle of water came out. Toiletries provided. Sheets were not changed during my 3 night stay nor were the bins emptied. There was no toilet brush which is basic hygiene. Top shelf of desk had not been cleaned and was very dusty. Apart from that, room very clean. Location excellent for local supermarkets, bingo Hall across the road and only a 5-10 taxi ride from the city centre and train station. A hairdryer was provided. All in all, excellent value for money and low price but a shower that enables proper washing is a basic human right and the very low water pressure needs to be addressed. The rooms and building need air conditioning due to the extreme heat in the summer.

The communication from the hotel was first rate giving me all the information I needed. I arrived and was greeted by a friendly receptionist who checked us in efficiently. The rooms are lovely with soft and comfy beds. Our stay was cut short due to family issues and this is where the hotel staff excelled. They went above and beyond to assist us which was really appreciated. We have booked to return in the near future and are really looking forward to coming back. Many thanks

Excellent location staff were friendly and approachable!

Hotel is located very close to motorway junction. Easier for travellers for a nights stay. The hotel also have enough car parking space. Unfortunately the room I stayed had a very bad odour. The shower and toilet were also cramped but I dint mind as I was staying only for a night. Not ideal if you are staying for couple of days and planning to spend most of the day in the room.

Visited for lunch yesterday (Sunday 25th September) and as we have eaten here literally hundreds of times over the years we pretty much knew what to expect. Have never been let down by either the food or service. However yesterday was exceptional, I had some of, if not the best cooked fish I have ever eaten, and that includes a number of Michelin star restaurants both in the uk and abroad. Fish is simple to cook, but hard to cook really well, the chef here nailed it. Every member of staff we encountered were brilliant, polite, helpful and a credit to the hotel. Will be back next month .

Situated in the countryside outside Newport, just off the bypass. Plenty of parking, I think free. Reasonable amenities for our weekend function, though the Wi-Fi was weak at times and crashed periodically. Respectable food and dining facilities, not top quality, but okay, bearing in mind the discounted price. Decent bar, though the wine wasn't cheap. The beer was. Rather disorganised staff on arrival, they unsure what rooms were ready. They were also reluctant to print airline boarding passes, though did so when emailed to the desk. There were quite a number of radiators on in the hotel, plus a bathroom heated towel rail in my room, making it uncomfortably warm at times - this was May. The bedroom was comfortable enough, if a bit battered in places, plus the toilet leaked water into the bowl continually. There was no soap, only liquid dispensers. Could best be described as cheap and functional (largely).