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A very good house. When I first arrived, I thought there might be safety issues because it was an apartment. But once I settled in, I found it very convenient. There are many Hong Kong people nearby. There are washing machines, public kitchens, shared food, and independent accommodation nearby. There is a Chinese supermarket, free parking, and convenient transportation. It can be given a relatively good score. The only drawback is that there are two big trees above the parking area, and the birds above often poop on the roof of my car.

I don’t usually stay in Ibis hotels but this one is like no other ibis hotel I’ve stayed at. From the laid back informal reception area to the contemporary rooms this was a good overnight stay. I appreciated the welcome cookies. The room was spacious but clearly designed for short stays in regards to storage space. There’s USB ports by the bedside. The bathroom has a shower, no bath and good to see the body soap and shampoo in dispensers rather than individual plastic bottles. The water though was only luke warm. The Wi-Fi signal was excellent. Location is excellent in the centre of town and just a few minutes walk to the station. The restaurant menu was limited but adequate for most tastes. My only complaint was the pulsing noise of the bathroom extractor fan which is independent of the air conditioning in the room and not able to switch off.

Just leaving Holiday Inn Sutton and have had a truly wonderful stay. This hotel was used as a base for exploring London and surrounding areas and can't recommend highly enough. Ok we're not talking 5 star luxury, but if you're looking for that common sense should tell you to book elsewhere. However if you're looking for CLEAN (so important) and comfort with EXCELLENT staff then this will be for you! Staff are honestly some of the best I've encountered (even in 5 star hotels) and I don't say that lightly. Restaurant, front desk, housekeeping, health club all an absolute credit to the hotel and brand. Thank you. Nothing was to much trouble and you made our stay really great. It's the morning and evening acknowledements and friendly vibe and all the little touches that really do go a long way. We'll be back and would highly recommend this hotel and if there's a way to reward staff on duty 27th-29th August 2022 please do :)

Not much reception support but the staff is very friendly. The room is nice and clean. I love the washing machine and every kitchenware. Detergent for dish is provided but not for clothes. New sponge and cloth are given for dish washing

The hotel is in a general location. After 11pm or before 10am, the accessories are basically not available for purchase. It takes about half an hour to walk from the modern subway station and about 8 pounds. The front desk of the hotel is in a bar (also a restaurant). The front desk is as big as a washing machine. It is generally unattended. When you check in, you will say hello to the restaurant waiter. She will call the waiter who is going to check in. The room is not in the restaurant and bar, but in a second floor next door, the waiter is very warm and helps us with our luggage. We stayed at 11 o'clock in the evening and the restaurant closed. When he sent us to the room, he also asked enthusiastically: What if you didn't eat? Google can find restaurants or restaurants, etc., so that we feel warm. The rooms are small, but the basic facilities are there, as well as pots for hot water. The size of the bathroom is acceptable, that is, the washbasin is really too small (pictured), about 15 cm wide and 30 cm long, which is very inconvenient. In summary, the price is expensive and the price is not high.

Exceptionally clean room, very spacious. Appreciated being on the first floor for safety (single female). Breakfast was reasonable and delivered to the room on time. The milk was off but when I informed the front seat it was replaced immediately. No shampoo etc but that’s becoming the norm, in my experience, in budget chain hotels. Good value for money. My only complaint: pillows poor quality and lumpy. Otherwise great, and front desk staff were really good. Would stay again, for the right price.

Excellent stay, the meals offered by the hotel are simply incredible. Nothing to say.

On arrival there was a new girl on Reception (black girl) and she told me that the room I had reserved was room only and I knew I had booked a b&b rate. Although she was very pleasant she said she was new and needed to check with a more experienced receptionist. A white lady came into the reception area and was telling me that the new girl didn't know how to check was was included in the room rate and started showing her - how to check for this while I was there. This white lady (had a foreign accent) was quite abrupt to me and I thought to myself, maybe if you trained the new girl better, she would be able to check these details. The new girl was apologizing, I said to her its not your fault, you need to get trained better in your role. She was a beautiful young girl and very friendly and tried to help as much as she could. The kettle in my room was not working but was replaced quite quickly. I went to get some milk from the trolley and the Housekeeper (Spanish) screamed at me - your are not allowed to touch the trollies and if you need anything, please contact Reception, I said shall I leave it back then and she said - No its OK!. Had to advice Reception if one, needed their room cleaned. Breakfast was nice except the mushrooms they were too hard and difficult to eat. Staff tend to move trollies and talk to each other when guests are around and they use the guest lift as a service lift. They got in the way at times when I was trying to get out of the hotel, they apologized for getting in my way. Majority of staff were friendly, rooms need updating. On my last day, I was getting some tea at breakfast time in the dining area and when I returned a staff member (Small Indian lady) was clearing away my food and I had only went to get a cup of tea and had not finished my breakfast, I told her I was still having my breakfast. I was annoyed as my room card was still on the table but she never noticed this and was clearing it away. They spray and clean empty tables very close to you as you eat your breakfast which is frustrating as the smell of the cleaning liquid is quite strong, It was my first time staying at this hotel, however in the past I have had coffee/tea there but never stayed before. I would rate is as a 3 star Hotel and not a 4 star Hotel.