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This Hotel was good enough and have large room for three stars Hotel. Also they provided variants menu for Breakfast. I had lil problem during checking in due to miscommunication from night shift to morning shift cos I requested early checking in and already confirmed. Then, when I came to the room and taking shower, the water at that time was dirty. Okay I did informing the staff and Duty Manager and they said still repairing the drainage and the water was okay in after. Next, the wifi was not running well. I did complaining and finally move room. Also the wifi connection was lack of running. Local Surabaya said this hotel very old and need to renovated but the most important thing is great whatever old or new but the basic thing facility such as internet connection fully got intension. Hoping that Sahid Surabaya Hotel can improve the service-oriented and also hospitality services.

The room was small (we booked eco room) but it’s okay. The maintenance and upkeep was somewhat low (the hotel opened at 2019, so only 4 years just opened). The towels were a bit yellowish (not the thick white towel that we expected), and had musty smell. The staff service was quite good. The hotel lobby is a plus, it’s quite spacious.

Booked the smallest room. Enough for a night, since we left in the morning. Aircon cold enough for us to sleep well thru the night. Super rare to find foldable bench on the shower & foldable luggage rack in the room, although the rack is broken. No space to put bottles im shower, and the rain shower didn't work. Interior finishing is rusted & dirty....needs some improvement.

My First Impression(24 Jan 2020 - 27 Jan 2020) Check-In Experiences, + Rule Apply and dicipline + Standby 24 hour + Nice to Guest and Fast checkin + welcome drink standard - Card Key for room only 1 and if you need 1 more you need to put 100KIDR deposit Building Area & Design Interior, + Modern and Urban style + Good ambience and lighting + Clean Feel + Nice Sofa in the lobby + Huge Parking Car - Looks like Flower Decoration in here is fake especially in 2th floor on the tables Room Hotel, + Clean, structure and everything looks perfect + Ambience lighting is good not too bright not too dark with easy switch setting + Got 2 free botol and other standard free items in the hotel(soap, coffee, tea, sandals) - No sign of privacy or clean status, every room is different. - Alwys call if you want to clean the rooms - No laundry list, every room different Breakfast Experiences & Foods, + All the foods in here is delicious + Foods Variations is good + Free breakfast for 2 person/room(depending on your booking) - Clean table is slow - Replineshment Foods is slow - Need to check related pets control in Bar.. Somehow i have a chance to see Rat running away inside the Bar. Conclusion, I'm really enjoy stay in this hotel eventhough there is some area that need to be improve like the standardisation related the facility each room(laundry list, sign privacy, and so on), also in the restaurant must showing the improvements especially pets control and make sure all the door must be close everytime to avoid the rat come to the Bar side(1st floor) . Overall i recommended this hotel, the price also reasonable and i believe this hotel already have procedure to do. Please keep the good work and always improve to make customer happy with the right quality.