Eilat Konaklamanızı Bulun

First time in Aria, and while it has some good, the overall experience was poor. On the good, rooms were new, comfortable, clean and bed were very comfortable and spacious. Food at dining room was great, and there was a lot of choice. View from the room was great and hotel location is very good. But that's where it ends. Overall theme as a first time guest in Aria was no. No service in hotel facilities (gym, pool side bar, kids club) when you need it, opens late, closes early, and almost never on advertised time. Check-in process was long, cumbersome and staff was short and unpleasant. Hotel maintainance and sanitation is probably the weakest point. Corridors were smelly, very dirty, and broken accessories, wall tiles and really anything were the main design theme. People were smoking and drinking alcohol EVERYWHERE, with zero supervision by hotel staff, very unhealthy and unpleasant even for smokers, not to mention families. Hotel is advertised as luxury, and it does show that an effort was made to be one. Unfortunately, it comes short on many key hospitality aspects, in some even when conpared to 4 star hotel of it's competitores - thus providing very poor value for the price, and light year away from it luxury ambitions.

In short hotel is fine... just fine... But those looking for a real review, there are highs and lows. Highs: The staff is friendly and they are everywhere, cleaning the pool, the buffet area and the rooms (our housekeeper on the 11th floor, I think his name was Mohamed, was amazing!!) The pool is big and towels are plentiful even when it is busy. Drink and food prices by the pool are reasonable for a resort. High but reasonable. There is a small convenience store just to the side of the hotel where you can buy cold drinks to take to the room. The AC works well, except when you are asleep and the motion detector clicks the AC off and you wake up sweating and need to wave your arms around for the AC to kick back on. Towels were fresh and clean. Lows: The food is just not good. It is pretty and plentiful but has no taste. (there were 2 items in 4 days that we loved. The spicy fish on Friday and the Bahn rolls with Asado on Saturday). Besides that everything needed salt and flavor. The ”chef” who cut the salad was super nice and made everything fresh. The hotel is old, old, old... Hot in the elevators, much of the old areas that used to be cool are closed down, even when it was packed. The floors are clean but look old. Rooms are again, old but clean. The buffet area, again, old and clean. You just can't keep the old and clean for 25 years, hotels need renovation. Check-in takes forever. Most people come in on Thursday or Sunday. Put another few people on the check-in for the busy hours... come on people...service!! Lifeguards - there are 3 that I saw but only 1 actually did anything. One of the guards was 100% sleeping while on duty. And one guard for 2 pools is never enough. All of it could be so much better if the food was good. We would even overlook the old rooms and public areas. But eating there breakfast and dinner for 3 days, we just felt that we had to leave on the forth night for dinner. Couldn't take the blah anymore. If you are looking for a great restaurant try La Cucina, just down the boardwalk. Oh - one more thing. We had 90+ people in our group and the hotel wouldn't set us all up in one area for Shabbat dinner on Friday. So much of the benefit of being together is doing Shabbat together. What's the big deal? You have a company paying so much to bring their people and you can't find us a corner to reserve for one evening? That's just bad business. For that reason, more than anything else, we will not return to Herods. if a company doesn't want our business we will take it elsewhere.

We had a great passover vacation here and we will be coming back for sure, the food was good, the staff was nice and the accommodation was warm and professional. The pools were safe and clean and the beach was near by.

Hard to describe how stressed I was losing my car keys at the check in entrance to the hotel. Blocking the entrance and people, afraid to turn my car off. Security guard name Alex came in. Instead of asking me to move, he asked if he can help. And joined in the search as soon as I approved. After 10 minutes, he realized that I need to calm down. So he opened a secured parking spot, where I can get a key made. Since now I was secured, I was able to find the keys between the folded back seats. A place I never thought looking at. But he told me to. My vacation could have started as a complete nightmare, but Alex save the entire week. His energy seem to stick to the receptionist name Adi, who decided to also go %150 and amazing service. I had to to tell this to the manager. And apparently their manager Hagit is also amazing in her job and made sure her employees will get the feedback in the best way, having their back like that is what a manager need to do. The team of this hotel stole our hearts in the first 30 minutes of arrival. I will no longer shop around for hotels when coming to Eilat every year

היינו כשבוע, היה כיף, חוויותי, שירות נהדר, ואוכל בשפע. נזכיר את רן, דימטרי שאירח אותנו כל ארוחת בוקר וערב, מור מהקבלה, אהרון מהחניה ואהובה האלופה שמנהלת את כל האירוח והקבלה ! It was just a pleasure to stay for about a week, both for business and pleasures !! The hosts were amazing, Dimitry and Ran Ahron from the parking, from the breakfast room, and Ahova that manage the whole floor with grace !! Leeor