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The perfect balance of price, scenery and service. First of all, the location is very good. If there is no self-driving, it is only a few hundred meters from the nearest terminal and bus station. There is a big supermarket within a few hundred meters, so it is convenient to buy everything. The hotel has a perfect view and is located by the lake. You can enjoy the panoramic view of Lake Como from the hotel lobby and the hotel garden. Most of the rooms should have a very good view. No other plan to enjoy the view in the hotel is very satisfying. The overall facilities of the hotel are also ok, 4 stars are no problem, and the bedding is very comfortable, which is considered an excellent level among 4 stars. The breakfast is rich and delicious, with the scenery of the restaurant, very enjoyable. Finally, the service is good, and the staff are very helpful.

The roof top restaurant food and view, the room service, the ambiance. Everything 💯 We are definitely coming back!

It is a small hotel, with 18 rooms, the front desk is very small, and there is always only one person. The price of 5 stars, the room is about 3-4 stars, and the service is about 3 stars. But we missed a mobile phone after we checked out. The hotel found out and contacted us by email. We replied to the email and asked them to arrange for DHL to send it back (fees at their own expense). They dealt with it in a timely manner. Thank you very much.

Highly recommend DO NOT BOOK that horrible hotel! There are much better accommodations around. 03.09- 04.09 Me & my boyfriend paid 230 euros for one night's stay in that hotel (COMO) The receptionist (Cristian) said the policy of the hotel obliges us to pay the whole amount for accommodation while check-in. So we did. I paid the whole amount in cash. The next day 04.09 hotel charged me again the same whole price for my stay by using my card details. I called reception, and Claudia told me that she will call me back, but she never did, she left home without telling any colleagues about my problem. I called reception again the next day and Claudia when she heard that it's me she said that I have to wait for an answer. I asked her how long because I need my money and I want to know when will I have it back, but she dropped the phone! DROPPED THE PHONE! So I don't even know what to do, it is super humiliating to face such an attitude, should I bag the hotel to get my money back?! They do not reply to the emails, do not call me back, or hang the phone if I call. I don't want to go to the police, but what else can I do?! The hotel in Como and the hotel in Milan have two different owners, so even in Milan, they said that they can not do anything to help me. It's the first time in all my travel experience I face such rudeness and unprofessionalism. Apart from that, we did the checkout at 11.15, so we were 15 min late. The receptionist (Claudia) charged us 15 euros (1 euro per minute) for the late checkout. More of that, she insisted that I should pay as well for the late checkout for the other guests, that Im not related to! Because we booked our rooms at the same time for her it means that we are friends and I will pay for them as well! I couldn't do anything since she had my card, I was obliged to pay. The other guests, paid for their rooms separately, with another card, but Claudia still charged me those 40 euro! That is unacceptable! I was very mad, so I told Claudia the trough ”That is the worst hotel I had ever stayed” and Claudia replied, ”YOU ARE THE WORST CUSTOMER EVER”. Apart from all that, the rooms are very poor, the view is horrible! For many years there are the construction works in front, so that will be the view from your balcony! The walls are so thin that you can literally hear all the conversations of the other guests. Thank you for reading that, I hope you will make the right choice and find another place where a guest is not treated that badly for their own money. Good luck

The hotel is easily accessible by bus No. 1 or No. 6 to Como COMO S. Giovanni train station, and the bus stop turns right at the hotel entrance. Crossing the street opposite the hotel is the Old Town Gate. It takes 15 minutes to get to the lakeside ferry ticket office and pass 2 famous churches.

Hotel Albergo Firenze is a great location for anyone’s trip to Lake Como. The staff are super friendly and spoke fluent English so no miscommunications. Breakfast had a great choice for everyone from eggs, bacon and sausages to lots of croissants, pancakes, fruit and cold meats. The cappuccino was lovely too. Im so glad I upgraded to a superior double room- it was clean, simply modern and had a great view of the piazza. The blackout blinds were amazing! You can leave the windows open to hear the buzz of the piazza but it does shut out the noise when closed. All in all- there’s no doubt I will stay here again

This hotel is well located (although initially difficult to find), being only a short walk away from the centre of Como. The rooms are small but perfectly fine if you’re doing a little break at the lake. Breakfast is simple but does the job. The room that we stayed in was right on the main road, had an air conditioning control which didn’t work meaning we were left with either leaving the windows open to stay cool, but hear all of the traffic in the main road next to the room, or shut them, be hot and have it more quiet. Staff are helpful and will look after bags etc on your final day. Only actual main complaint came right at the end of our stay where one of the staff members got overly annoyed that we didn’t have cash to pay for 2 bottles of water, despite paying everything else on card. He raised his voice at us, we were happy to pay or figure it out but he was almost too angry to work it out. I would recommend staying here, just make sure you’ve got cash for water!

Tucked back behind some lakefront restaurants, this gem of a hotel was a true find. Quaint, charming, well-appointed, and an excellent location. It's like you are in an old convent with courtyards that has been lovingly restored and updated. Old stone walls in the rooms. There is only a small sign on a wall on the walkway back to the hotel - you will miss it and not know if you are in the right place, but the staff of the restaurants probably get asked so much, that one of them approached us and asked if we were looking for the hotel. :-) No street noise. Breakfast under the arches outside the main entrance started our days beautifully. Food was probably the best we had for breakfasts in two-week trip. Fresh fruit included berries; pastry and bread selection was great, cheese, vegetables, grains - something for everyone. The front desk staff were super helpful and warm. We loved our room - the Coloniale. Easy key-pad entry, umbrellas for use (which we had to use). This property exudes character and is not your run-of-the mill chain. It is a boutique experience and we loved every minute of our stay!