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"The staff services are not awful. After staying for three nights and checking out, the chunky lady refused to store my luggage. She asked for my passport right after I passed the main entrance and in the lounge area but not the front desk. I understand only a small portion of Japanese people understand English. I spoke slowly to her in English and told her I was speaking in English and surely she knows I'm speaking in English. However, she keeps using a Mandarin translation pocket device and didn't realise Cantonese language is different. I see English has been the lingua franca but that's not the lady's and her coworker's views. Try to avoid this hotel if you're a Hongkongese, *********, Mainland Chinese because more than one staff member is racist. They will just keep rolling their eyes and their facial expressions and fitgets are telling their guests only Japanese people are welcomed."

"We had a great stay at Smile Hotel Sapporo. The location is excellent. It is close to entertainment areas, with easy access to the bus stop and subway station. The airport bus stop is also very close, just about a 3-minute walk from the hotel. The staff were nice and helpful, and the free amenities for guests were a nice bonus. The only thing I’d suggest is having a free water refill available. Overall, I love Japan, and you really can’t go wrong staying here."

"Standart ikiz yataklı oda, yemek için küçük bir kanepe ve sehpa ile iyi bir alana sahiptir ve kahvaltısı çok iyidir. Japon otelleri biraz küçük olsa da, buzdolabı ve kasalarla tam donanımlıdır. Ulaşımla ilgili özel bir not: Aslında, JR Sapporo İstasyonu'nun Doğu Kapısı'ndan (bilet kapısı) çıktıktan sonra, Şekil 2'de Kuzey Kapısı'nı (Hokkaido Üniversitesi'ne doğru) bulun. İstasyondan çıktıktan sonra, kırmızı ışığa doğru on metre ileriye (istasyon yönüne dik) yürüyün ve yolu geçin, ardından başka bir trafik ışığından sonra yaklaşık yirmi metre yürüyün ve 711'i göreceksiniz. Daha önce yorumları gördüm ve metro istasyonundan otele kadar 15. Çıkış'a kadar yürüyüşü takip ettim, bu yaklaşık 20 dakika sürüyor. Zemin aslında çok basit ve 5 dakikada ulaşılabiliyor. Otelden JR Sapporo İstasyonu'na nasıl gideceğinizi tekrar anlatacağım: Otelden sonra sağa gidin ve ikinci trafik ışığı kavşağında sola bakın. Şekil 4'te gösterildiği gibi JR Sapporo İstasyonu. Sadece yolu geçin ve yürüyün. 5 dakika uzaklıkta. Umarım size yardımcı olabilir. Hizmet: Çok iyi. Aynı oda tipini rezerve edemediğim için bir kez oda değiştirdim. Oynamaktan döndüğümde bagajım odaya teslim edilmişti."

"We searched high and low for the best hotel to stay in Sapporo and luckily found ABeST’s rooms were still available to fit 4 of us. The bathroom is clean, toiletries were prepared accordingly and i like how they prepared all these items (per picture) at lobby. I love the oil face wash 🙈"

"Sapporo Hotel by Granbell offers a very pleasant and comfortable stay. The staff are friendly, professional, and always ready to help, which makes guests feel genuinely welcomed from the moment they arrive. The hotel itself is modern and clean, with immaculate rooms that reflect great attention to detail. We booked a corner suite and were delighted to be assigned a high-level room with a fantastic view, which made the stay even more memorable. Location is another strong point. The hotel is conveniently situated near Sapporo Station, making it easy to get around the city. Major shopping destinations such as Stellar Place, Daimaru, and other large malls are all within easy reach, perfect for dining and shopping. One thing to note for travelers who are driving: although parking is available at the hotel, there is a daily parking fee for hotel guests. This is worth factoring into your plans if you intend to rent a car. Overall, Sapporo Hotel by Granbell is an excellent choice for travelers seeking a modern, well-located hotel with friendly service and high-quality rooms."

"We’ve enjoyed our stay at Mitsui Garden West. Their staff made us feel very welcomed, which we feel very appreciative of. Knowing we’re on our honeymoon, they very thoughtfully added well wishes on our room’s Tv screen, and even gifted us a Mitsui bear for the occasion 🤍🥹 The only part we thought could be improved was the laundry situation — there’s only 2 washer/dryers for the whole hotel, each located in the men and women’s bath. It would be great if more washers were available. Other than that, we have no complains and sincerely thank the amazing staff!"

"booked the triple deluxe room for 3 pax. love the room as its spacious, comes with a separate “living” room. The bath and toilet area are separated as well. 2 smart TVs in the room with netflix/prime/etc. location near to JR Sapporo and the Sapporo subway; a few mins walk only. Love the bath soap and shampoo, unique to this hotel and they even have them for sale at the Lobby."

"Excellent location. Hotel’s elevator goes directly to B1 where the Pole Town section of the underground shopping arcade. Pole Town has direct access to Susukino Subway station. It is also surrounded by lots of shopping and eating places. Also, it’s directly opposite Mega Don Quijote!!! Love this hotel and will definitely be back!!"

"First of all, the location is excellent — it is very close to the JR train station, which makes traveling extremely convenient. The staff can communicate well in English and are very friendly, helpful, and always smiling, which made our stay very pleasant. The hotel room is clean and modern. I really appreciate that the toilet and bathroom are separated, which feels more hygienic. The bathroom itself is very clean and I am very satisfied with it. The hotel breakfast deserves special praise — there is a wide variety of choices and everything was delicious. Overall, I highly recommend this hotel."

"Hotel Gracery Sapporo is a convenient and comfortable choice for travelers visiting Sapporo. Its location is excellent, just a short walk from Sapporo Station, making transportation, shopping, and dining very easy. The rooms are clean, modern, and well equipped, offering a cozy space to rest after a day of sightseeing. Staff are friendly, professional, and helpful, providing smooth check-in and good service throughout the stay. The hotel also offers useful amenities and a pleasant atmosphere. Overall, Hotel Gracery Sapporo delivers great comfort, convenience, and value, making it a reliable option for both leisure and business travelers."