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I am writing to express my deep disappointment and frustration regarding our recent experience with your hotel. Weeks ago, we made a reservation for a room at your establishment, and we were explicitly informed that the reservation was non-refundable and non-cancellable. We diligently planned our trip around this reservation, taking into consideration the policy that was communicated to us. However, just one hour before our planned arrival, while we were en route to your hotel via bus, we received a message notifying us that our reservation had been canceled and that there was no longer a room available for us. This sudden change left us in an incredibly difficult and inconvenient situation, as we found ourselves in Skopje in the middle of the night with nowhere to stay. This situation is unacceptable, and we are deeply disappointed with the lack of professionalism and reliability displayed by your hotel. We had counted on your hotel for a place to rest during our stay in Skopje, and the last-minute cancellation has caused us significant inconvenience and discomfort. We urge you to review your reservation policies and improve your communication with guests. Such experiences can be highly detrimental to the reputation of your hotel. We expect a full refund for our canceled reservation and extra reimbursement for expenses related to booking a new room. We hope that you take steps to ensure this doesn't happen to other guests in the future.

The hotel is in a central location, the staff is very friendly and helpful; we especially want to mention Mohamed at the reception who helped us rebook the room. Breakfast offers a lot of variety and is lovingly prepared. The mattresses are very comfortable and the bathroom had a wonderful rain showerhead. Tea and coffee makers are in the room. My one disappointment was that the website shows a sofa in a standard bouquet classic room which was not the case. We needed to upgrade to a junior suite but received a discount on the new room. The suite was very large and just like in the picture. They even provided a dog bed and 2 bowls. Everything was wonderful and we would stay at Leonardo again.

I just want to express my sincere gratitude to the hostess, who was really kind and generous during my stay in Skopje. She welcomed me with a lovely smile and a kind heart. Moreover, I needed to leave early in the morning and her breakfast was fantastic - it set me up for the day and ensured that I was not starving on the bus! Honestly, Silvana is a lovely person and I cannot recommend her enough! Dr. Steven Crawford Grundy

I would definitely recommend this apartment as it has the best location. 5 minutes away from the bus terminal and walking distance to all the tourist attractions in the city. No amenities but we don’t need any need for it. It will be good if the bathrooms are kept a little cleaner especially in the shower .. the tiles needs a little hard cleaning .. and they do not provide drinking water unless upon request.

First of all, it is important to know that it is not a ship (because it never has and will never sail) but a replica of a ship, a building that was built on the banks of the Vardar River in the form of a medieval galley and fits perfectly into the architectural kitsch of the center of Skopje. The river is very polluted and there is always garbage floating on the surface, so the view from the small window of the room is actually a view of the river full of garbage. The hotel is positioned in the center, a step away from the main square and bazaar, and this is the hotel's biggest advantage. The accommodation in the room was cramped, we could hardly turn around because it is a room that, together with the bathroom, has a size of approx. 12 m2, although clients who book via the reservation platform are being misled into thinking that it is a 20 m2 room. We spent 3 nights in the hotel in October 2024. To the complaint that I asked to be determined regarding the fact that the room sizes are declared significantly larger than the actual sizes during the reservation, they responded nervously with a handful of insults without specifying this fact (or to disprove it, although it is difficult to disprove it), so probably the answer to this review will be in a similar tone. Therefore, if you don't mind being in a tiny room, this hotel may be a good choice for you, but for the same money you can undoubtedly find much better options nearby.

Stayed here for four nights Lovely hotel, rooms are large, clean and modern. The shower is great, plenty of pressure and hot water. The staff from the owner to cleaners are very pleasant and always willing to try to chat to you Location is good, maximum of 15 minutes walk to the centre Breakfast is served from 7am till 10am, plenty of choice and always fresh When not if I return to Skopje, I will definitely stay at Vlaho again

Been here a few times now, and have always been satisfied. During a year since my last stay things have changed. And not for the better . The good stuff: Location right on the walking street, easy walk to everything. Due to my status I was upgraded to a bigger room and received water and fruit, which I appreciate. I was also invited to free breakfast so will not comment on that. What I will say is that the breakfastroom is way to small when the hotel is fully booked and all groups descide to have breakfast at the same time. My room at the 4th floor, has a small balcony, there I found old cups with rotten fruits in it. Wifi was very bad in this room which made it difficult to do my work. Coffee/tea was non existing (apart from the kettle). No tissues and the soapcontainers are so old that they dont work properly. Cleaners had a bad attitude, they did not remove old towels from the floor and toiletpapaper was not restocked. I had one linnen change which had stains . Corridor smelled like sewage. Service has gone down, I think only the young man working in the cafe knows what he is doing, at least he is attentive to his customers. When he was not working, I was just ignored or staff was simply not present. Had two meals which was of bad quality. To sum it up, Best Western Turist will not be my first choice on my next visit to Skopje. I would rate the hotel as beeing 3star.